Sunday, October 20, 2019
BZ420 Week 3 Threaded Discussion.......hr
Discuss how important an orientation program is to a new employee's success within an organization. Include in your justification at least three key topics that all new employee orientations should include, and why you believe this is so.
BZ420 Lesson 8 Exam SCORE 95 PERCENT
Lesson 8
Question 1 5 / 5 points
What might employers specifically look for when recruiting abroad?
Question options:
language proficiency
experience in their field
schooling in their field
enthusiasm
Question 2 5 / 5 points
About __________% of people working in the United States belong to unions.
Question options:
5
12
20
45
Question 3 5 / 5 points
__________ tests measure a person's level of introversion, stability, and motivation.
Question options:
Motor ability
Personality
Achievement
Cognitive
Question 4 5 / 5 points
The decision to unionize may be based on __________.
Question options:
fear of job loss
desire for more profits
new technology
increasing competition
Question 5 5 / 5 points
There are several types of on-the-job training. Which one is used most often?
Question options:
coaching or understudy method
job-rotation method
special assignments method
formal training method
Question 6 5 / 5 points
What complicates the enforcement of equal employment laws?
Question options:
Most workforces are increasingly international.
Most workforces are not very diverse.
Most workforces do not hire outside the United States.
Most workforces are too diverse.
Question 7 5 / 5 points
Title VII of the 1964 Civil Rights Act prohibits discrimination based on all of the following characteristics except __________.
Question options:
race
sexual orientation
color
religion
Question 8 5 / 5 points
Under the ADA, if a disabled individual cannot perform a job as currently structured, the employer must make a reasonable accommodation such as __________.
Question options:
moving to a different building
making major renovations
modifying or acquiring equipment or other devices
hiring the disabled individual anyway
Question 9 5 / 5 points
The __________ states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work.
Question options:
American Disabilities Act
Civil Rights Act
Employer Retirement Income Security Act
Equal Pay Act
Question 10 5 / 5 points
Which law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin?
Question options:
Fair Labor Standards Act
Civil Rights Act
Employer Retirement Income Security Act
Davis-Bacon Act
Question 11 5 / 5 points
Which of the following factors affects the design of any pay plan?
Question options:
legal
equality
competition
personality
Question 12 5 / 5 points
How do many employers handle safety abroad?
Question options:
They contract with international security firms.
They request the assistance of the U.S. government.
They request the assistance of other countries' governments.
They avoid dangerous areas.
Question 13 5 / 5 points
How do most North American companies compute expatriate managers' pay?
Question options:
the equal pay method
the exchange method
the balance sheet method
the differential method
Question 14 5 / 5 points
Which of the following is categorized as an indirect payment portion of employee compensation?
Question options:
wages
salaries
employer-paid insurance
bonuses
Question 15 5 / 5 points
In a study of 143 expatriate employees, which individuals were less likely to want to leave overseas assignments early?
Question options:
introverted, quiet individuals
extroverted, agreeable individuals
aggressive leaders
disinterested low-level employees
Question 16 5 / 5 points
In which country must the contract be in writing?
Question options:
Italy
France
Germany
Singapore
Question 17 0 / 5 points
How do unions discourage U.S. employers from offshoring jobs?
Question options:
by lobbying Congress
by encouraging unionization in other countries
by expanding their unions across borders
by forcing employers to keep workers in the United States
Question 18 5 / 5 points
Title VII of the 1964 Civil Rights Act makes it unlawful to fail or refuse to hire an individual based on __________.
Question options:
national origin
weight
height
hair or eye color
Question 19 5 / 5 points
__________ refers to all forms of pay or rewards going to employees and arising from their employment.
Question options:
Reimbursement
Employee compensation
Salary
Benefits
Question 20 5 / 5 points
Which of the following safety concerns only became a top priority of employers following the terrorist attacks of September 11, 2001?
Question options:
workplace violence
physical asset security
employee selection and screening
internet security
Question 1 5 / 5 points
What might employers specifically look for when recruiting abroad?
Question options:
language proficiency
experience in their field
schooling in their field
enthusiasm
Question 2 5 / 5 points
About __________% of people working in the United States belong to unions.
Question options:
5
12
20
45
Question 3 5 / 5 points
__________ tests measure a person's level of introversion, stability, and motivation.
Question options:
Motor ability
Personality
Achievement
Cognitive
Question 4 5 / 5 points
The decision to unionize may be based on __________.
Question options:
fear of job loss
desire for more profits
new technology
increasing competition
Question 5 5 / 5 points
There are several types of on-the-job training. Which one is used most often?
Question options:
coaching or understudy method
job-rotation method
special assignments method
formal training method
Question 6 5 / 5 points
What complicates the enforcement of equal employment laws?
Question options:
Most workforces are increasingly international.
Most workforces are not very diverse.
Most workforces do not hire outside the United States.
Most workforces are too diverse.
Question 7 5 / 5 points
Title VII of the 1964 Civil Rights Act prohibits discrimination based on all of the following characteristics except __________.
Question options:
race
sexual orientation
color
religion
Question 8 5 / 5 points
Under the ADA, if a disabled individual cannot perform a job as currently structured, the employer must make a reasonable accommodation such as __________.
Question options:
moving to a different building
making major renovations
modifying or acquiring equipment or other devices
hiring the disabled individual anyway
Question 9 5 / 5 points
The __________ states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work.
Question options:
American Disabilities Act
Civil Rights Act
Employer Retirement Income Security Act
Equal Pay Act
Question 10 5 / 5 points
Which law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin?
Question options:
Fair Labor Standards Act
Civil Rights Act
Employer Retirement Income Security Act
Davis-Bacon Act
Question 11 5 / 5 points
Which of the following factors affects the design of any pay plan?
Question options:
legal
equality
competition
personality
Question 12 5 / 5 points
How do many employers handle safety abroad?
Question options:
They contract with international security firms.
They request the assistance of the U.S. government.
They request the assistance of other countries' governments.
They avoid dangerous areas.
Question 13 5 / 5 points
How do most North American companies compute expatriate managers' pay?
Question options:
the equal pay method
the exchange method
the balance sheet method
the differential method
Question 14 5 / 5 points
Which of the following is categorized as an indirect payment portion of employee compensation?
Question options:
wages
salaries
employer-paid insurance
bonuses
Question 15 5 / 5 points
In a study of 143 expatriate employees, which individuals were less likely to want to leave overseas assignments early?
Question options:
introverted, quiet individuals
extroverted, agreeable individuals
aggressive leaders
disinterested low-level employees
Question 16 5 / 5 points
In which country must the contract be in writing?
Question options:
Italy
France
Germany
Singapore
Question 17 0 / 5 points
How do unions discourage U.S. employers from offshoring jobs?
Question options:
by lobbying Congress
by encouraging unionization in other countries
by expanding their unions across borders
by forcing employers to keep workers in the United States
Question 18 5 / 5 points
Title VII of the 1964 Civil Rights Act makes it unlawful to fail or refuse to hire an individual based on __________.
Question options:
national origin
weight
height
hair or eye color
Question 19 5 / 5 points
__________ refers to all forms of pay or rewards going to employees and arising from their employment.
Question options:
Reimbursement
Employee compensation
Salary
Benefits
Question 20 5 / 5 points
Which of the following safety concerns only became a top priority of employers following the terrorist attacks of September 11, 2001?
Question options:
workplace violence
physical asset security
employee selection and screening
internet security
BZ420 Lesson 6 & 7 Excam SCORE 98 PERCENT
Question 1 2.5 / 2.5 points
Which regulation requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time?
Question options:
Family and Medical Leave Act
Pregnancy Discrimination Act
Comprehensive Omnibus Budget Reconciliation Act
Health Insurance Portability and Accountability Act
Question 2 2.5 / 2.5 points
Which of the following is one of the categories set out by labor law as subject to bargaining?
Question options:
legal bargaining items
permissible bargaining items
non-mandatory bargaining items
benefits-related bargaining items
Question 3 2.5 / 2.5 points
Fact-finding seeks to end an impasse by __________.
Question options:
assisting the principals in reaching an agreement
studying the issue in a dispute and making a public recommendation
interpreting existing contract terms
communicating assessments of the likelihood of a strike
Question 4 2.5 / 2.5 points
The Wagner Act __________.
Question options:
guaranteed each employee the right to bargain collectively free from interference, restraint, or coercion
made yellow-dog contracts unenforceable
provided for secret-ballot elections for determining whether a firm's employees would unionize
banned unions from restraining their employees from or coercing them to exercise their guaranteed bargaining rights
Question 5 2.5 / 2.5 points
Permissible bargaining items are __________.
Question options:
a part of negotiations through joint agreement of both management and union
forbidden by law
items which must be negotiated according to law
all of the above
Question 6 2.5 / 2.5 points
A(n) __________ strike results from a failure to agree on the terms of a contract.
Question options:
unfair labor practice
wildcat
sympathy
economic
Question 7 2.5 / 2.5 points
The __________ form of union security means that the employees who do not belong to the union still must pay union dues because the union's efforts benefit them all.
Question options:
closed shop
union shop
agency shop
open shop
Question 8 2.5 / 2.5 points
Mediation to __________ is used by negotiators to end an impasse.
Question options:
assist the principals in reaching an agreement
study the issue in a dispute
determine and dictate the settlement terms
interpret existing contract terms
Question 9 2.5 / 2.5 points
The decision to unionize may be based on __________.
Question options:
fear of job loss
arbitrary management actions
increasing workload
all of the above
Question 10 2.5 / 2.5 points
Which law gave employers the right to express their views concerning union organization?
Question options:
Norris-LaGuardia Act
Taft-Hartley Act
Gompers Act
Landrum-Griffin Act
Question 11 2.5 / 2.5 points
Which third-party intervention uses a neutral third party to assist the principals in reaching agreement?
Question options:
fact-finding
mediation
binding arbitration
non-binding arbitration
Question 12 2.5 / 2.5 points
Which intervention method is the most definitive of all third-party interventions?
Question options:
fact-finding
mediation
binding arbitration
interest arbitration
Question 13 2.5 / 2.5 points
The term __________ describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
Question options:
termination at will
right-to-work
open shop
free labor
Question 14 2.5 / 2.5 points
How many weeks may an employee take as unpaid leave under the Family and Medical Leave Act?
Question options:
two
four
six
12
Question 15 2.5 / 2.5 points
Which third-party intervention is commonly used in national emergency disputes?
Question options:
fact-finding
mediation
binding arbitration
non-binding arbitration
Question 16 2.5 / 2.5 points
About __________% of people working in the United States belong to unions.
Question options:
5
12
20
45
Question 17 2.5 / 2.5 points
The Family and Medical Leave Act __________.
Question options:
provides guidelines regarding what rates of return employers should use in computing their pension plan values
ensures that an employer must grant an employee up to 12 weeks of leave in a 12-month period for the birth or care of a newborn child; placement of a child for adoption; the care for a spouse, child, or parent with a serious health condition; or the care for the employee's own serious health condition
prohibits an employer's health plan from using incentives to encourage employees to leave the hospital after childbirth after less than the legislatively determined minimum stay
sets minimum requirements for protecting individuals' healthcare data accessibility and confidentiality
Question 18 2.5 / 2.5 points
The closed shop form of union security means that the __________.
Question options:
company can hire nonunion people, but they must then join the union
company can hire only union members
employees who do not belong to the union must still pay dues
employees can decide whether to join the union and only those who join pay dues
Question 19 2.5 / 2.5 points
Arbitration means ending an impasse by __________.
Question options:
assisting the principals in reaching an agreement
studying the issue in a dispute
making a public recommendation
giving a third-party the power to determine and dictate the settlement terms
Question 20 2.5 / 2.5 points
A contract that allows management to require nonunion membership as a condition for employment is called a __________ contract.
Question options:
yellow dog
scaredy cat
yellow chicken
black dog
Lesson 7
Question 21 2.5 / 2.5 points
Reduced job efficiency is a possible alcoholism performance issue in which stage of alcoholism?
Question options:
advanced
middle
early
lingering
Question 22 2.5 / 2.5 points
Under the public policy exception to the termination-at-will doctrine, courts have held that __________.
Question options:
discharge is wrongful when it is against an explicit, well-established law
even in the absence of a written document, an implied contract existed based on representations in the employee handbook
employers should not fire employees without good cause
persistent failure to perform assigned duties or to meet prescribed standards on the job is reason for dismissal
Question 23 2.5 / 2.5 points
Ethical behavior starts with __________.
Question options:
moral awareness
moral ineptitude
morality
systemic cognitive biases
Question 24 2.5 / 2.5 points
When an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, __________ has occurred.
Question options:
mutiny
insubordination
wrongful discharge
emotional hardship
Question 25 0 / 2.5 points
Which of the following is one of the types of privacy violation upheld by courts?
Question options:
intrusion
publication of private matters
appropriation of an employee's name for commercial purposes
videotaping in the workplace
Question 26 2.5 / 2.5 points
Each year there are roughly __________ cases of workplace accidents per 100 full-time workers in the United States.
Question options:
1
2
4
9
Question 27 2.5 / 2.5 points
The basic purpose of the Occupational Safety and Health Administration is to __________.
Question options:
administer the act and to set and enforce the safety and health standards that apply to almost all workers in the United States
assure every person safe and healthful working conditions and to preserve human resources
provide safe and healthful working conditions to self-employed persons
prevent the occurrence of occupational illnesses among all employees
Question 28 2.5 / 2.5 points
Common clues for identifying potentially violent employees include __________.
Question options:
an act of violence off the job
sexually aggressive behavior
chronic complaining and the raising of frequent, unreasonable grievances
all of the above
Question 29 2.5 / 2.5 points
All of the following are basic causes of workplace accidents except __________.
Question options:
chance occurrences
unsafe conditions
unsafe behavior by employees
weather-related accidents
Question 30 2.5 / 2.5 points
Which of the following factors contributes to accidents at work?
Question options:
unsafe conditions
safety climate
stress
all of the above
Question 31 2.5 / 2.5 points
__________ justice refers to fair outcomes.
Question options:
Distributive
Procedural
Interactional
Normative
Question 32 2.5 / 2.5 points
Which of the bases for dismissal is defined as the persistent failure to perform assigned duties or to meet prescribed standards on the job?
Question options:
unsatisfactory performance
misconduct
lack of qualifications for job
changed requirements of job
Question 33 2.5 / 2.5 points
Which of the following is one of the earliest indicators of possible alcoholism in an employee?
Question options:
domestic problems
avoidance of fellow employees
lying
tardiness
Question 34 2.5 / 2.5 points
Misconduct, one of the bases for dismissal, is defined as __________.
Question options:
the deliberate and willful violation of the employer's rules and may include stealing and insubordination
an employee's inability to do the assigned work despite his or her diligence
the persistent failure to perform assigned duties or to meet prescribed standards on the job
an employee's inability to do the work assigned because the nature of the job has changed
Question 35 2.5 / 2.5 points
Which of the following would be considered OSHA's top priority for inspection?
Question options:
investigating the occurrence of a fatality
inspecting a site where there is an imminent danger situation
conducting random inspections and reinspections
investigating employee complaints of alleged violations
Question 36 2.5 / 2.5 points
Which of the following is not a basis for reducing and preventing accidents at work?
Question options:
reducing unsafe conditions
reducing unsafe acts
training employees
hiring non-accident-prone workers
Question 37 2.5 / 2.5 points
When managers identify a trait associated with workplace accidents and then use this trait as part of the selection process for new hires, they are using __________ to reduce unsafe acts.
Question options:
job rotation
screening
training
incentive programs
Question 38 2.5 / 2.5 points
Under OSHA, employers with __________ or more employees must maintain records of and report occupational injuries and occupational illnesses.
Question options:
5
11
25
100
Question 39 2.5 / 2.5 points
Which department enforces the standards set out in the Occupational Safety and Health Act?
Question options:
Department of Health Services
Department of Labor
Department of Financial Services
Economic Development Department
Question 40 2.5 / 2.5 points
Which of the following may require respirators?
Question options:
lead-based paint
asbestos
radon
mold
Which regulation requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time?
Question options:
Family and Medical Leave Act
Pregnancy Discrimination Act
Comprehensive Omnibus Budget Reconciliation Act
Health Insurance Portability and Accountability Act
Question 2 2.5 / 2.5 points
Which of the following is one of the categories set out by labor law as subject to bargaining?
Question options:
legal bargaining items
permissible bargaining items
non-mandatory bargaining items
benefits-related bargaining items
Question 3 2.5 / 2.5 points
Fact-finding seeks to end an impasse by __________.
Question options:
assisting the principals in reaching an agreement
studying the issue in a dispute and making a public recommendation
interpreting existing contract terms
communicating assessments of the likelihood of a strike
Question 4 2.5 / 2.5 points
The Wagner Act __________.
Question options:
guaranteed each employee the right to bargain collectively free from interference, restraint, or coercion
made yellow-dog contracts unenforceable
provided for secret-ballot elections for determining whether a firm's employees would unionize
banned unions from restraining their employees from or coercing them to exercise their guaranteed bargaining rights
Question 5 2.5 / 2.5 points
Permissible bargaining items are __________.
Question options:
a part of negotiations through joint agreement of both management and union
forbidden by law
items which must be negotiated according to law
all of the above
Question 6 2.5 / 2.5 points
A(n) __________ strike results from a failure to agree on the terms of a contract.
Question options:
unfair labor practice
wildcat
sympathy
economic
Question 7 2.5 / 2.5 points
The __________ form of union security means that the employees who do not belong to the union still must pay union dues because the union's efforts benefit them all.
Question options:
closed shop
union shop
agency shop
open shop
Question 8 2.5 / 2.5 points
Mediation to __________ is used by negotiators to end an impasse.
Question options:
assist the principals in reaching an agreement
study the issue in a dispute
determine and dictate the settlement terms
interpret existing contract terms
Question 9 2.5 / 2.5 points
The decision to unionize may be based on __________.
Question options:
fear of job loss
arbitrary management actions
increasing workload
all of the above
Question 10 2.5 / 2.5 points
Which law gave employers the right to express their views concerning union organization?
Question options:
Norris-LaGuardia Act
Taft-Hartley Act
Gompers Act
Landrum-Griffin Act
Question 11 2.5 / 2.5 points
Which third-party intervention uses a neutral third party to assist the principals in reaching agreement?
Question options:
fact-finding
mediation
binding arbitration
non-binding arbitration
Question 12 2.5 / 2.5 points
Which intervention method is the most definitive of all third-party interventions?
Question options:
fact-finding
mediation
binding arbitration
interest arbitration
Question 13 2.5 / 2.5 points
The term __________ describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
Question options:
termination at will
right-to-work
open shop
free labor
Question 14 2.5 / 2.5 points
How many weeks may an employee take as unpaid leave under the Family and Medical Leave Act?
Question options:
two
four
six
12
Question 15 2.5 / 2.5 points
Which third-party intervention is commonly used in national emergency disputes?
Question options:
fact-finding
mediation
binding arbitration
non-binding arbitration
Question 16 2.5 / 2.5 points
About __________% of people working in the United States belong to unions.
Question options:
5
12
20
45
Question 17 2.5 / 2.5 points
The Family and Medical Leave Act __________.
Question options:
provides guidelines regarding what rates of return employers should use in computing their pension plan values
ensures that an employer must grant an employee up to 12 weeks of leave in a 12-month period for the birth or care of a newborn child; placement of a child for adoption; the care for a spouse, child, or parent with a serious health condition; or the care for the employee's own serious health condition
prohibits an employer's health plan from using incentives to encourage employees to leave the hospital after childbirth after less than the legislatively determined minimum stay
sets minimum requirements for protecting individuals' healthcare data accessibility and confidentiality
Question 18 2.5 / 2.5 points
The closed shop form of union security means that the __________.
Question options:
company can hire nonunion people, but they must then join the union
company can hire only union members
employees who do not belong to the union must still pay dues
employees can decide whether to join the union and only those who join pay dues
Question 19 2.5 / 2.5 points
Arbitration means ending an impasse by __________.
Question options:
assisting the principals in reaching an agreement
studying the issue in a dispute
making a public recommendation
giving a third-party the power to determine and dictate the settlement terms
Question 20 2.5 / 2.5 points
A contract that allows management to require nonunion membership as a condition for employment is called a __________ contract.
Question options:
yellow dog
scaredy cat
yellow chicken
black dog
Lesson 7
Question 21 2.5 / 2.5 points
Reduced job efficiency is a possible alcoholism performance issue in which stage of alcoholism?
Question options:
advanced
middle
early
lingering
Question 22 2.5 / 2.5 points
Under the public policy exception to the termination-at-will doctrine, courts have held that __________.
Question options:
discharge is wrongful when it is against an explicit, well-established law
even in the absence of a written document, an implied contract existed based on representations in the employee handbook
employers should not fire employees without good cause
persistent failure to perform assigned duties or to meet prescribed standards on the job is reason for dismissal
Question 23 2.5 / 2.5 points
Ethical behavior starts with __________.
Question options:
moral awareness
moral ineptitude
morality
systemic cognitive biases
Question 24 2.5 / 2.5 points
When an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, __________ has occurred.
Question options:
mutiny
insubordination
wrongful discharge
emotional hardship
Question 25 0 / 2.5 points
Which of the following is one of the types of privacy violation upheld by courts?
Question options:
intrusion
publication of private matters
appropriation of an employee's name for commercial purposes
videotaping in the workplace
Question 26 2.5 / 2.5 points
Each year there are roughly __________ cases of workplace accidents per 100 full-time workers in the United States.
Question options:
1
2
4
9
Question 27 2.5 / 2.5 points
The basic purpose of the Occupational Safety and Health Administration is to __________.
Question options:
administer the act and to set and enforce the safety and health standards that apply to almost all workers in the United States
assure every person safe and healthful working conditions and to preserve human resources
provide safe and healthful working conditions to self-employed persons
prevent the occurrence of occupational illnesses among all employees
Question 28 2.5 / 2.5 points
Common clues for identifying potentially violent employees include __________.
Question options:
an act of violence off the job
sexually aggressive behavior
chronic complaining and the raising of frequent, unreasonable grievances
all of the above
Question 29 2.5 / 2.5 points
All of the following are basic causes of workplace accidents except __________.
Question options:
chance occurrences
unsafe conditions
unsafe behavior by employees
weather-related accidents
Question 30 2.5 / 2.5 points
Which of the following factors contributes to accidents at work?
Question options:
unsafe conditions
safety climate
stress
all of the above
Question 31 2.5 / 2.5 points
__________ justice refers to fair outcomes.
Question options:
Distributive
Procedural
Interactional
Normative
Question 32 2.5 / 2.5 points
Which of the bases for dismissal is defined as the persistent failure to perform assigned duties or to meet prescribed standards on the job?
Question options:
unsatisfactory performance
misconduct
lack of qualifications for job
changed requirements of job
Question 33 2.5 / 2.5 points
Which of the following is one of the earliest indicators of possible alcoholism in an employee?
Question options:
domestic problems
avoidance of fellow employees
lying
tardiness
Question 34 2.5 / 2.5 points
Misconduct, one of the bases for dismissal, is defined as __________.
Question options:
the deliberate and willful violation of the employer's rules and may include stealing and insubordination
an employee's inability to do the assigned work despite his or her diligence
the persistent failure to perform assigned duties or to meet prescribed standards on the job
an employee's inability to do the work assigned because the nature of the job has changed
Question 35 2.5 / 2.5 points
Which of the following would be considered OSHA's top priority for inspection?
Question options:
investigating the occurrence of a fatality
inspecting a site where there is an imminent danger situation
conducting random inspections and reinspections
investigating employee complaints of alleged violations
Question 36 2.5 / 2.5 points
Which of the following is not a basis for reducing and preventing accidents at work?
Question options:
reducing unsafe conditions
reducing unsafe acts
training employees
hiring non-accident-prone workers
Question 37 2.5 / 2.5 points
When managers identify a trait associated with workplace accidents and then use this trait as part of the selection process for new hires, they are using __________ to reduce unsafe acts.
Question options:
job rotation
screening
training
incentive programs
Question 38 2.5 / 2.5 points
Under OSHA, employers with __________ or more employees must maintain records of and report occupational injuries and occupational illnesses.
Question options:
5
11
25
100
Question 39 2.5 / 2.5 points
Which department enforces the standards set out in the Occupational Safety and Health Act?
Question options:
Department of Health Services
Department of Labor
Department of Financial Services
Economic Development Department
Question 40 2.5 / 2.5 points
Which of the following may require respirators?
Question options:
lead-based paint
asbestos
radon
mold
BZ420 Lesson 4 & 5 Exam SCORE 98 PERCENT......HR
Question 1 2.5 / 2.5 points
When different supervisors define levels of performance (good, fair, poor. differently, unfair appraisals could result due to a problem with __________.
Question options:
unclear standards
halo effects
complexity
leniency
Question 2 2.5 / 2.5 points
The __________ problem occurs when supervisors tend to rate all of their subordinates consistently low.
Question options:
central tendency
leniency
strictness
bias
Question 3 0 / 2.5 points
Because in most organizations there is a hierarchy of goals, employee performance standards should __________.
Question options:
be standard
make sense in terms of the broader organizational goals
be decided by the top executive
all of the above
Question 4 2.5 / 2.5 points
Which of the following could result in a legally questionable appraisal process?
Question options:
conducting a job analysis to establish criteria and standards for successful performance
basing appraisals on subjective supervisory observations
administering and scoring appraisals in a standardized fashion
using clearly defined job-performance dimensions
Question 5 2.5 / 2.5 points
Jason is generally considered unfriendly at work. His supervisor rates him low on the trait "gets along well with others" but also rates him lower on other traits unrelated to socialization at work. Jason's performance appraisal may be unfair due to __________.
Question options:
impression management
stereotyping
halo effects
strictness
Question 6 2.5 / 2.5 points
Career planning refers to the __________.
Question options:
process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals
lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment
process of using activities like training and appraisal to provide a career focus
occupational positions a person has over his or her lifetime
Question 7 2.5 / 2.5 points
Miranda wants to become a partner at her law firm. But she is worried because everyone understands that 70-hour work weeks are the norm for someone striving to become a partner. Miranda wants to be fair to her family as well as excel at work. To address this problem, the law firm could help by __________.
Question options:
providing Miranda with a career coach
encouraging Miranda to join a career success team
eliminating institutional barriers that disproportionately affect women
encouraging Miranda to temporarily work in a different job
Question 8 2.5 / 2.5 points
John, the supervisor of the manufacturing department, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above-average performers, 30% as average performers, 20% as below-average performers, and 15% as poor performers. John is using a __________ method.
Question options:
graphic rating scale
constant sum ranking scale
forced distribution
alternation ranking
Question 9 2.5 / 2.5 points
What process allows top management to diagnose the management styles of supervisors, identify potential "people" problems, and take corrective action with individual supervisors as necessary?
Question options:
strategic performance appraisal
organizational development
upward feedback
critical incidents
Question 10 2.5 / 2.5 points
Performance appraisals may be conducted by __________.
Question options:
the immediate supervisor
peers
rating committees
all of the above
Question 11 2.5 / 2.5 points
When goal setting, performance appraisal, and development are consolidated into a single, common system designed to ensure that employee performance supports a company's strategy, it is called __________.
Question options:
strategic organizational development
performance management
performance appraisal
human resource management
Question 12 2.5 / 2.5 points
When an employee's personal characteristics such as gender influence a supervisor's evaluation of his or her performance, the problem of __________ has occurred.
Question options:
bias
stereotyping
central tendency
halo affect
Question 13 2.5 / 2.5 points
Besides the supervisor, which of the following is available to managers as an alternative source of performance appraisal information?
Question options:
peers
rating committees
the employee
all of the above
Question 14 2.5 / 2.5 points
Who is responsible for planning, guiding, and developing an employee's career?
Question options:
the immediate supervisor
the employee
the organization
the development officer
Question 15 2.5 / 2.5 points
Behaviorally anchored rating scale (BARS. refers to an appraisal method, which __________.
Question options:
is based on progress made toward the accomplishment of measurable goals
combines the benefits of narratives, critical incidents, and quantified scales by assigning scale points with specific examples of good or poor performance
requires that the supervisor keep a log of positive and negative examples of a subordinate's work-related behavior
requires a supervisor to evaluate performance by assigning predetermined percentages of those being rated into performance categories
Question 16 2.5 / 2.5 points
All of the following are advantages of using the critical incident method for appraising performance except that __________.
Question options:
it provides examples of good performance
it does not include a numerical rating
it provides examples of poor performance
incidents can be tied to performance goals
Question 17 2.5 / 2.5 points
When Amanda interviewed for a job with the employment commission, the interviewer warned her that the job could be very stressful with long hours and a lot of bureaucracy. The interviewer was trying to provide __________.
Question options:
reality shock
a realistic job interview
disincentive
a challenge
Question 18 2.5 / 2.5 points
Which of the following is a criticism of the forced distribution method?
Question options:
It damages morale.
It promotes unfairly.
It promotes those who play the game well.
None of the above.
Question 19 2.5 / 2.5 points
Peer appraisals have been shown to result in a(n) __________.
Question options:
reduction of social loafing in the team
reduction of group cohesion
decrease in satisfaction with the group
tendency to inaccurately predict who would be promoted
Question 20 2.5 / 2.5 points
The __________ method of performance appraisal involves listing the subordinates to be rated, indicating the highest- and lowest-rated employee on each characteristic being measured, and then alternating between the next highest and lowest until all employees have been ranked.
Question options:
alternation ranking
graphic rating scale
MBO
constant sum rating scale
Lesson 5
Question 21 2.5 / 2.5 points
What type of profit-sharing plan involves the awarded shares of stock as part of the incentive plan?
Question options:
cash plan
Lincoln incentive system
Jefferson incentive system
ESOP
Question 22 2.5 / 2.5 points
Which compensation-related law contains minimum wage, maximum hours, overtime pay, equal pay, and child labor provisions?
Question options:
Davis-Bacon Act
Fair Wages Act
Civil Rights Act
Fair Labor Standards Act
Question 23 2.5 / 2.5 points
According to the Family and Medical Leave Act, eligible employees can take unpaid, job-protected leave for the __________.
Question options:
care of a child
birth of a child
care of a parent
all of the above
Question 24 2.5 / 2.5 points
Which law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin?
Question options:
Fair Labor Standards Act
Civil Rights Act
Employer Retirement Income Security Act
Davis-Bacon Act
Question 25 2.5 / 2.5 points
Internal equity refers to __________.
Question options:
how a job's pay rate in one company compares the job's pay rate in other companies
how fair the job's pay rate is when compared to other jobs within the same company
the fairness of an individual's pay as compared with what his or her coworkers are earning for the same or very similar jobs within the company, based on each individual's performance
the perceived fairness of the processes and procedures used to make decisions regarding the allocation of pay
Question 26 2.5 / 2.5 points
A company using competency-based pay compensates for all of the following except an employee's __________.
Question options:
range of skills
job title
depth of knowledge
type of skills
Question 27 2.5 / 2.5 points
Which of the following is true of recognition programs?
Question options:
They have a positive impact on performance.
They are expensive to administer.
They reduce extrinsic motivation.
both A and B
Question 28 2.5 / 2.5 points
A __________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation.
Question options:
pay group
benchmark
pay grade
class
Question 29 2.5 / 2.5 points
When using the job classification method of job evaluation, raters categorize jobs into groups of similar jobs called __________.
Question options:
classes
grades
sections
cohorts
Question 30 2.5 / 2.5 points
A __________ plan is an incentive plan that engages many or all employees in a common effort to achieve a company's productivity objectives with any resulting cost-savings gains shared among employees and the company.
Question options:
Scanlon
Lincoln incentive
Gainsharing
ESOP
Question 31 2.5 / 2.5 points
External equity refers to __________.
Question options:
how a job's pay rate in one company compares the job's pay rate in other companies
how fair the job's pay rate is when compared to other jobs within the same company
the fairness of an individual's pay as compared with what his or her coworkers are earning for the same or very similar jobs within the company, based on each individual's performance
the perceived fairness of the processes and procedures used to make decisions regarding the allocation of pay
Question 32 2.5 / 2.5 points
Supplemental executive retirement plans and supplemental life insurance are classified as __________ in executive compensation packages.
Question options:
base pay
short-term incentives
long-term incentives
executive benefits
Question 33 2.5 / 2.5 points
The __________ prohibits discriminating against employees who are 40 years of age and older in all aspects of employment, including compensation.
Question options:
Fair Labor Standards Act
Civil Rights Act
Equal Pay Act
Age Discrimination in Employment Act
Question 34 2.5 / 2.5 points
The point method of job evaluation entails __________.
Question options:
identifying several compensable factors, each having several degrees, and the degree to which each of these factors is present in the job
ranking each job relative to all other jobs based on some overall factor
using raters to categorize jobs into groups
deciding which jobs have more of the chosen compensable factors
Question 35 2.5 / 2.5 points
__________ is a formal and systematic comparison of jobs to determine the worth of one job relative to another.
Question options:
Job analysis
Job evaluation
Benchmark analysis
Job ranking
Question 36 2.5 / 2.5 points
__________ refers to all forms of pay or rewards going to employees and arising from their employment.
Question options:
Reimbursement
Employee compensation
Salary
Benefits
Question 37 2.5 / 2.5 points
__________ is any salary increase the firm awards to an individual employee based on his or her individual performance.
Question options:
Merit pay
Variable pay
Competency-based pay
Piecework
Question 38 2.5 / 2.5 points
Which of the following is categorized as an indirect payment portion of employee compensation?
Question options:
wages
salaries
employer-paid insurance
bonuses
Question 39 2.5 / 2.5 points
Which of the following is typically included in compensation packages for a company's top executives?
Question options:
short-term and long-term incentives
perks
executive benefits
all of the above
Question 40 2.5 / 2.5 points
What is the purpose of the wage curve?
Question options:
to show the relationship between the value of the job as determined by one of the job evaluation methods and the current average pay rates for your grades
to equate jobs of approximately equal difficulty or importance as established by job evaluation
to assign pay rates to pay grades
to choose benchmark jobs within each pay grade
When different supervisors define levels of performance (good, fair, poor. differently, unfair appraisals could result due to a problem with __________.
Question options:
unclear standards
halo effects
complexity
leniency
Question 2 2.5 / 2.5 points
The __________ problem occurs when supervisors tend to rate all of their subordinates consistently low.
Question options:
central tendency
leniency
strictness
bias
Question 3 0 / 2.5 points
Because in most organizations there is a hierarchy of goals, employee performance standards should __________.
Question options:
be standard
make sense in terms of the broader organizational goals
be decided by the top executive
all of the above
Question 4 2.5 / 2.5 points
Which of the following could result in a legally questionable appraisal process?
Question options:
conducting a job analysis to establish criteria and standards for successful performance
basing appraisals on subjective supervisory observations
administering and scoring appraisals in a standardized fashion
using clearly defined job-performance dimensions
Question 5 2.5 / 2.5 points
Jason is generally considered unfriendly at work. His supervisor rates him low on the trait "gets along well with others" but also rates him lower on other traits unrelated to socialization at work. Jason's performance appraisal may be unfair due to __________.
Question options:
impression management
stereotyping
halo effects
strictness
Question 6 2.5 / 2.5 points
Career planning refers to the __________.
Question options:
process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals
lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment
process of using activities like training and appraisal to provide a career focus
occupational positions a person has over his or her lifetime
Question 7 2.5 / 2.5 points
Miranda wants to become a partner at her law firm. But she is worried because everyone understands that 70-hour work weeks are the norm for someone striving to become a partner. Miranda wants to be fair to her family as well as excel at work. To address this problem, the law firm could help by __________.
Question options:
providing Miranda with a career coach
encouraging Miranda to join a career success team
eliminating institutional barriers that disproportionately affect women
encouraging Miranda to temporarily work in a different job
Question 8 2.5 / 2.5 points
John, the supervisor of the manufacturing department, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above-average performers, 30% as average performers, 20% as below-average performers, and 15% as poor performers. John is using a __________ method.
Question options:
graphic rating scale
constant sum ranking scale
forced distribution
alternation ranking
Question 9 2.5 / 2.5 points
What process allows top management to diagnose the management styles of supervisors, identify potential "people" problems, and take corrective action with individual supervisors as necessary?
Question options:
strategic performance appraisal
organizational development
upward feedback
critical incidents
Question 10 2.5 / 2.5 points
Performance appraisals may be conducted by __________.
Question options:
the immediate supervisor
peers
rating committees
all of the above
Question 11 2.5 / 2.5 points
When goal setting, performance appraisal, and development are consolidated into a single, common system designed to ensure that employee performance supports a company's strategy, it is called __________.
Question options:
strategic organizational development
performance management
performance appraisal
human resource management
Question 12 2.5 / 2.5 points
When an employee's personal characteristics such as gender influence a supervisor's evaluation of his or her performance, the problem of __________ has occurred.
Question options:
bias
stereotyping
central tendency
halo affect
Question 13 2.5 / 2.5 points
Besides the supervisor, which of the following is available to managers as an alternative source of performance appraisal information?
Question options:
peers
rating committees
the employee
all of the above
Question 14 2.5 / 2.5 points
Who is responsible for planning, guiding, and developing an employee's career?
Question options:
the immediate supervisor
the employee
the organization
the development officer
Question 15 2.5 / 2.5 points
Behaviorally anchored rating scale (BARS. refers to an appraisal method, which __________.
Question options:
is based on progress made toward the accomplishment of measurable goals
combines the benefits of narratives, critical incidents, and quantified scales by assigning scale points with specific examples of good or poor performance
requires that the supervisor keep a log of positive and negative examples of a subordinate's work-related behavior
requires a supervisor to evaluate performance by assigning predetermined percentages of those being rated into performance categories
Question 16 2.5 / 2.5 points
All of the following are advantages of using the critical incident method for appraising performance except that __________.
Question options:
it provides examples of good performance
it does not include a numerical rating
it provides examples of poor performance
incidents can be tied to performance goals
Question 17 2.5 / 2.5 points
When Amanda interviewed for a job with the employment commission, the interviewer warned her that the job could be very stressful with long hours and a lot of bureaucracy. The interviewer was trying to provide __________.
Question options:
reality shock
a realistic job interview
disincentive
a challenge
Question 18 2.5 / 2.5 points
Which of the following is a criticism of the forced distribution method?
Question options:
It damages morale.
It promotes unfairly.
It promotes those who play the game well.
None of the above.
Question 19 2.5 / 2.5 points
Peer appraisals have been shown to result in a(n) __________.
Question options:
reduction of social loafing in the team
reduction of group cohesion
decrease in satisfaction with the group
tendency to inaccurately predict who would be promoted
Question 20 2.5 / 2.5 points
The __________ method of performance appraisal involves listing the subordinates to be rated, indicating the highest- and lowest-rated employee on each characteristic being measured, and then alternating between the next highest and lowest until all employees have been ranked.
Question options:
alternation ranking
graphic rating scale
MBO
constant sum rating scale
Lesson 5
Question 21 2.5 / 2.5 points
What type of profit-sharing plan involves the awarded shares of stock as part of the incentive plan?
Question options:
cash plan
Lincoln incentive system
Jefferson incentive system
ESOP
Question 22 2.5 / 2.5 points
Which compensation-related law contains minimum wage, maximum hours, overtime pay, equal pay, and child labor provisions?
Question options:
Davis-Bacon Act
Fair Wages Act
Civil Rights Act
Fair Labor Standards Act
Question 23 2.5 / 2.5 points
According to the Family and Medical Leave Act, eligible employees can take unpaid, job-protected leave for the __________.
Question options:
care of a child
birth of a child
care of a parent
all of the above
Question 24 2.5 / 2.5 points
Which law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin?
Question options:
Fair Labor Standards Act
Civil Rights Act
Employer Retirement Income Security Act
Davis-Bacon Act
Question 25 2.5 / 2.5 points
Internal equity refers to __________.
Question options:
how a job's pay rate in one company compares the job's pay rate in other companies
how fair the job's pay rate is when compared to other jobs within the same company
the fairness of an individual's pay as compared with what his or her coworkers are earning for the same or very similar jobs within the company, based on each individual's performance
the perceived fairness of the processes and procedures used to make decisions regarding the allocation of pay
Question 26 2.5 / 2.5 points
A company using competency-based pay compensates for all of the following except an employee's __________.
Question options:
range of skills
job title
depth of knowledge
type of skills
Question 27 2.5 / 2.5 points
Which of the following is true of recognition programs?
Question options:
They have a positive impact on performance.
They are expensive to administer.
They reduce extrinsic motivation.
both A and B
Question 28 2.5 / 2.5 points
A __________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation.
Question options:
pay group
benchmark
pay grade
class
Question 29 2.5 / 2.5 points
When using the job classification method of job evaluation, raters categorize jobs into groups of similar jobs called __________.
Question options:
classes
grades
sections
cohorts
Question 30 2.5 / 2.5 points
A __________ plan is an incentive plan that engages many or all employees in a common effort to achieve a company's productivity objectives with any resulting cost-savings gains shared among employees and the company.
Question options:
Scanlon
Lincoln incentive
Gainsharing
ESOP
Question 31 2.5 / 2.5 points
External equity refers to __________.
Question options:
how a job's pay rate in one company compares the job's pay rate in other companies
how fair the job's pay rate is when compared to other jobs within the same company
the fairness of an individual's pay as compared with what his or her coworkers are earning for the same or very similar jobs within the company, based on each individual's performance
the perceived fairness of the processes and procedures used to make decisions regarding the allocation of pay
Question 32 2.5 / 2.5 points
Supplemental executive retirement plans and supplemental life insurance are classified as __________ in executive compensation packages.
Question options:
base pay
short-term incentives
long-term incentives
executive benefits
Question 33 2.5 / 2.5 points
The __________ prohibits discriminating against employees who are 40 years of age and older in all aspects of employment, including compensation.
Question options:
Fair Labor Standards Act
Civil Rights Act
Equal Pay Act
Age Discrimination in Employment Act
Question 34 2.5 / 2.5 points
The point method of job evaluation entails __________.
Question options:
identifying several compensable factors, each having several degrees, and the degree to which each of these factors is present in the job
ranking each job relative to all other jobs based on some overall factor
using raters to categorize jobs into groups
deciding which jobs have more of the chosen compensable factors
Question 35 2.5 / 2.5 points
__________ is a formal and systematic comparison of jobs to determine the worth of one job relative to another.
Question options:
Job analysis
Job evaluation
Benchmark analysis
Job ranking
Question 36 2.5 / 2.5 points
__________ refers to all forms of pay or rewards going to employees and arising from their employment.
Question options:
Reimbursement
Employee compensation
Salary
Benefits
Question 37 2.5 / 2.5 points
__________ is any salary increase the firm awards to an individual employee based on his or her individual performance.
Question options:
Merit pay
Variable pay
Competency-based pay
Piecework
Question 38 2.5 / 2.5 points
Which of the following is categorized as an indirect payment portion of employee compensation?
Question options:
wages
salaries
employer-paid insurance
bonuses
Question 39 2.5 / 2.5 points
Which of the following is typically included in compensation packages for a company's top executives?
Question options:
short-term and long-term incentives
perks
executive benefits
all of the above
Question 40 2.5 / 2.5 points
What is the purpose of the wage curve?
Question options:
to show the relationship between the value of the job as determined by one of the job evaluation methods and the current average pay rates for your grades
to equate jobs of approximately equal difficulty or importance as established by job evaluation
to assign pay rates to pay grades
to choose benchmark jobs within each pay grade
Wednesday, October 2, 2019
BZ420 Lesson 1 Exam SCORE 100 PERCENT...HR managers
Question 1 5 / 5 points
HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except __________.
Question options:
strategic management
information technology
employee and labor relations
occupational health and safety
Question 2 5 / 5 points
No manager wants to __________.
Question options:
have his or her employees not performing at peak capacity
hire the wrong person for the job
find employees not doing their best
all of the above
Question 3 5 / 5 points
A(n) __________ examines current organizational practices for potential action violations.
Question options:
EEO representative
training specialist
job analyst
compensation manager
Question 4 5 / 5 points
A __________ is a system that enables employees to manage their own benefits and update their personal information.
Question options:
company portal
cybernetic portal
formulation system
software-based system
Question 5 5 / 5 points
Strategic human resource management refers to __________.
Question options:
formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims
planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage
emphasizing the knowledge, education, training, skills, and expertise of a firm's workers
extending a firm's sales, ownership, and manufacturing to new markets
Question 6 5 / 5 points
The __________ HR group focuses on being HR business partners to specific departments.
Question options:
embedded
corporate
centers of expertise
transactional
Question 7 5 / 5 points
Which term refers to letting vendors abroad provide services for a firm?
Question options:
external work systems
application service providers
offshoring
data warehousing
Question 8 5 / 5 points
Which of the following is an issue that HR managers have to deal with today?
Question options:
managing ethics
managing employee engagement
adding value
all of the above
Question 9 5 / 5 points
Of the 10 most serious ethical issues, how many were HR related?
Question options:
six
10
seven
four
Question 10 5 / 5 points
__________ maintain contact within the community and publicize openings.
Question options:
Job analysts
EEO representatives
Recruiters
Compensation managers
Question 11 5 / 5 points
In today's business environment, __________ are often the firm's main source of competitive advantage.
Question options:
machines
highly trained and committed employees
superior organizations
superior ad campaigns
Question 12 5 / 5 points
Which of the following demographic issues represents a challenge for human resource managers?
Question options:
an increasingly diverse workforce
an aging workforce
an increasing use of contingent workers
both A and B
Question 13 5 / 5 points
Which organization provides professional certification for human resource managers?
Question options:
Academy of Management
Society for Human Resource Management
Academy of HR Partners
Association of Business Administration
Question 14 5 / 5 points
Which of the following is an example of HR management's changing role?
Question options:
HR managers must measurably improve organizational performance.
HR managers must represent the organization even when they are off the clock.
HR managers must be individually centered so as to ensure that there will be no favoritism.
None of the above.
Question 15 5 / 5 points
All of the following are new HRM skills except __________.
Question options:
improving off-shoring skills
supplying transactional services while serving more strategic, internal consulting activities
improving internal consulting skills
all of the above
Question 16 5 / 5 points
Over the next few years, employers may face a severe labor shortage because __________.
Question options:
there are fewer people entering the job market than there are retiring baby boomers
one-third of single mothers are not in the labor force
people are living longer
all of the above
Question 17 5 / 5 points
Which of the following job titles indicates a position in human resources?
Question options:
recruiter
training specialist
EEO coordinator
all of the above
Question 18 5 / 5 points
The __________ HR group may provide specialized support for organizational change.
Question options:
transactional
corporate
embedded
centers of expertise
Question 19 5 / 5 points
Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm's strategic plan?
Question options:
an HR score card
a strategy map
a department performance report
a digital dashboard
Question 20 5 / 5 points
The ________ HR group works with the top management team to develop long range plans for the company.
Question options:
transactional
embedded
centers of expertise
corporate
HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except __________.
Question options:
strategic management
information technology
employee and labor relations
occupational health and safety
Question 2 5 / 5 points
No manager wants to __________.
Question options:
have his or her employees not performing at peak capacity
hire the wrong person for the job
find employees not doing their best
all of the above
Question 3 5 / 5 points
A(n) __________ examines current organizational practices for potential action violations.
Question options:
EEO representative
training specialist
job analyst
compensation manager
Question 4 5 / 5 points
A __________ is a system that enables employees to manage their own benefits and update their personal information.
Question options:
company portal
cybernetic portal
formulation system
software-based system
Question 5 5 / 5 points
Strategic human resource management refers to __________.
Question options:
formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims
planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage
emphasizing the knowledge, education, training, skills, and expertise of a firm's workers
extending a firm's sales, ownership, and manufacturing to new markets
Question 6 5 / 5 points
The __________ HR group focuses on being HR business partners to specific departments.
Question options:
embedded
corporate
centers of expertise
transactional
Question 7 5 / 5 points
Which term refers to letting vendors abroad provide services for a firm?
Question options:
external work systems
application service providers
offshoring
data warehousing
Question 8 5 / 5 points
Which of the following is an issue that HR managers have to deal with today?
Question options:
managing ethics
managing employee engagement
adding value
all of the above
Question 9 5 / 5 points
Of the 10 most serious ethical issues, how many were HR related?
Question options:
six
10
seven
four
Question 10 5 / 5 points
__________ maintain contact within the community and publicize openings.
Question options:
Job analysts
EEO representatives
Recruiters
Compensation managers
Question 11 5 / 5 points
In today's business environment, __________ are often the firm's main source of competitive advantage.
Question options:
machines
highly trained and committed employees
superior organizations
superior ad campaigns
Question 12 5 / 5 points
Which of the following demographic issues represents a challenge for human resource managers?
Question options:
an increasingly diverse workforce
an aging workforce
an increasing use of contingent workers
both A and B
Question 13 5 / 5 points
Which organization provides professional certification for human resource managers?
Question options:
Academy of Management
Society for Human Resource Management
Academy of HR Partners
Association of Business Administration
Question 14 5 / 5 points
Which of the following is an example of HR management's changing role?
Question options:
HR managers must measurably improve organizational performance.
HR managers must represent the organization even when they are off the clock.
HR managers must be individually centered so as to ensure that there will be no favoritism.
None of the above.
Question 15 5 / 5 points
All of the following are new HRM skills except __________.
Question options:
improving off-shoring skills
supplying transactional services while serving more strategic, internal consulting activities
improving internal consulting skills
all of the above
Question 16 5 / 5 points
Over the next few years, employers may face a severe labor shortage because __________.
Question options:
there are fewer people entering the job market than there are retiring baby boomers
one-third of single mothers are not in the labor force
people are living longer
all of the above
Question 17 5 / 5 points
Which of the following job titles indicates a position in human resources?
Question options:
recruiter
training specialist
EEO coordinator
all of the above
Question 18 5 / 5 points
The __________ HR group may provide specialized support for organizational change.
Question options:
transactional
corporate
embedded
centers of expertise
Question 19 5 / 5 points
Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm's strategic plan?
Question options:
an HR score card
a strategy map
a department performance report
a digital dashboard
Question 20 5 / 5 points
The ________ HR group works with the top management team to develop long range plans for the company.
Question options:
transactional
embedded
centers of expertise
corporate
BZ380E Assignment 8....information system
Assignment 08
BZ380 Management Information Systems
Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the "Format Requirementsʺ page for specific format requirements.
1. Provide a clear descriptionof an enterprise system and describe how it works.
2. Discuss at least three (3) ways an enterprise system can provide value for a company.
3. Discuss the importance of development and integration of information systems in project management.
BZ380 Week 6 Discussion
Describe the major types of knowledge work systems and assess how they provide value for firms.
BZ380 Week 5 Threaded Discussion
Describe how enterprise applications are used in platforms for new cross-functional services.
(160 words with 1 reference)
BZ380 Week 3 Threaded Discussion
Discuss some of the ethical, social, and political issues that are raised by information systems
(341 words with 2 references)
BZ380 Lesson 8 Exam SCORE 100 PERCENT..OBJECTIVE
Online Exam 8
Question 1
A force in the environment to which businesses must respond and that influences the direction of the business is called a business:
Question options:
driver.
threat.
process.
matrix.
Question 2
International information systems refer to:
Question options:
systems that talk to one another using the global Internet.
systems used by international businesses.
business processes that span the globe.
the basic information systems required by organizations to coordinate worldwide trade and other activities.
Question 3
German companies:
Question options:
do not recognize the profit until the project is completely finished and they have been paid.
recognize profits before the project is finished.
recognize profits when the project is initialized.
do not recognize the profits until they have been formally audited.
Question 4
All of the following present challenges to developing global business systems EXCEPT:
Question options:
foreign accounting practices.
production costs.
language differences.
exchange rates.
Question 5
Which of the following is NOT one of the principal management challenges in developing global systems?
Question options:
Encouraging local users to support global systems
Coordinating applications development
Defining an acceptable test plan
Agreeing on common user requirements
Question 6
In relation to global systems building, the Internet:
Question options:
allows the seamless flow of information through the enterprise.
affords local groups stable broadband access.
has reduced networking problems.
reduced the need for skilled IT employees.
Question 7
In decentralized systems:
Question options:
development occurs at the home base and operations are handed over to autonomous units in foreign locations.
each foreign unit designs its own unique solutions and systems.
systems development and operations occur in an integrated and coordinated fashion across all units.
foreign units design the solutions and systems used at the domestic home base.
Question 8
As a firm moves from local option systems to regional and global systems:
Question options:
agency costs increase.
coordination costs decrease.
transaction costs increase.
both transaction and agency costs increase.
Question 9
What is the first thing you should consider when thinking about building an international information system?
Question options:
The state of world politics
Look for new technologies that will help you achieve your goals
Consider the global environment where your business will operate, and identify the business drivers for your firm and industry
The business challenges you face in the global environment
Question 10
A critical necessity for ensuring the integration of local systems into a global system is:
Question options:
adherence to data and technical standards.
use of standard hardware at the local level.
use of standard user software at the local level.
using standard computers throughout the system.
Question 11
The network systems structure is the most visible in __________ services.
Question options:
production
financial
marketing
software design
Question 12
Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view?
Question options:
Only systems that support functions that are absolutely critical to the organization
Core systems and worthwhile provincial systems
Core systems and any financial systems that can be easily integrated with each other
Financial and accounting systems
Question 13
Which of the following is NOT a business driver of global business?
Question options:
Global communication and transportation technologies
Development of global culture
Emergence of global social norms
Growth of international systems
Question 14
Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?
Question options:
Organize value-adding activities along lines of comparative advantage.
Establish multiple offices for international systems and a global CIO position.
Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.
Develop and operate systems units at the international level first.
Question 15
Which of the following is NOT an important factor when implementing a global information system solution?
Question options:
Agreeing on common user requirements
Understanding if your computer system can operate in a global environment
Introducing changes in business processes
Coordinating applications development
Question 16
Which of the following is NOT one of the main benefits to implementing global systems?
Question options:
Superior management and coordination
Vast improvements in operation
New economies of scale at production facilities
Reduced hardware costs
Question 17
In terms of global business strategy, the governance of __________ firms has been likened to a federal structure—strong central management core of decision-making, but considerable dispersal of power and financial resources.
Question options:
transnational
multinational
franchiser
domestic exporter
Question 18
In a multinational business strategy, the __________ business function is decentralized, dispersed to foreign units.
Question options:
finance/accounting
production
human resources
strategic management
Question 19
Most large companies with overseas operations have inherited:
Question options:
recently built technology platforms for international systems.
batch-oriented reporting from independent foreign divisions to corporate headquarters.
transaction-oriented reporting based at the home office for overseas business.
global marketing systems developed domestically.
Question 20
Global coordination of all of the major business functions permits the location of business activity according to:
Question options:
comparative advantage.
social norms and values.
competitive threat.
knowledge base.
Question 1
A force in the environment to which businesses must respond and that influences the direction of the business is called a business:
Question options:
driver.
threat.
process.
matrix.
Question 2
International information systems refer to:
Question options:
systems that talk to one another using the global Internet.
systems used by international businesses.
business processes that span the globe.
the basic information systems required by organizations to coordinate worldwide trade and other activities.
Question 3
German companies:
Question options:
do not recognize the profit until the project is completely finished and they have been paid.
recognize profits before the project is finished.
recognize profits when the project is initialized.
do not recognize the profits until they have been formally audited.
Question 4
All of the following present challenges to developing global business systems EXCEPT:
Question options:
foreign accounting practices.
production costs.
language differences.
exchange rates.
Question 5
Which of the following is NOT one of the principal management challenges in developing global systems?
Question options:
Encouraging local users to support global systems
Coordinating applications development
Defining an acceptable test plan
Agreeing on common user requirements
Question 6
In relation to global systems building, the Internet:
Question options:
allows the seamless flow of information through the enterprise.
affords local groups stable broadband access.
has reduced networking problems.
reduced the need for skilled IT employees.
Question 7
In decentralized systems:
Question options:
development occurs at the home base and operations are handed over to autonomous units in foreign locations.
each foreign unit designs its own unique solutions and systems.
systems development and operations occur in an integrated and coordinated fashion across all units.
foreign units design the solutions and systems used at the domestic home base.
Question 8
As a firm moves from local option systems to regional and global systems:
Question options:
agency costs increase.
coordination costs decrease.
transaction costs increase.
both transaction and agency costs increase.
Question 9
What is the first thing you should consider when thinking about building an international information system?
Question options:
The state of world politics
Look for new technologies that will help you achieve your goals
Consider the global environment where your business will operate, and identify the business drivers for your firm and industry
The business challenges you face in the global environment
Question 10
A critical necessity for ensuring the integration of local systems into a global system is:
Question options:
adherence to data and technical standards.
use of standard hardware at the local level.
use of standard user software at the local level.
using standard computers throughout the system.
Question 11
The network systems structure is the most visible in __________ services.
Question options:
production
financial
marketing
software design
Question 12
Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view?
Question options:
Only systems that support functions that are absolutely critical to the organization
Core systems and worthwhile provincial systems
Core systems and any financial systems that can be easily integrated with each other
Financial and accounting systems
Question 13
Which of the following is NOT a business driver of global business?
Question options:
Global communication and transportation technologies
Development of global culture
Emergence of global social norms
Growth of international systems
Question 14
Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?
Question options:
Organize value-adding activities along lines of comparative advantage.
Establish multiple offices for international systems and a global CIO position.
Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.
Develop and operate systems units at the international level first.
Question 15
Which of the following is NOT an important factor when implementing a global information system solution?
Question options:
Agreeing on common user requirements
Understanding if your computer system can operate in a global environment
Introducing changes in business processes
Coordinating applications development
Question 16
Which of the following is NOT one of the main benefits to implementing global systems?
Question options:
Superior management and coordination
Vast improvements in operation
New economies of scale at production facilities
Reduced hardware costs
Question 17
In terms of global business strategy, the governance of __________ firms has been likened to a federal structure—strong central management core of decision-making, but considerable dispersal of power and financial resources.
Question options:
transnational
multinational
franchiser
domestic exporter
Question 18
In a multinational business strategy, the __________ business function is decentralized, dispersed to foreign units.
Question options:
finance/accounting
production
human resources
strategic management
Question 19
Most large companies with overseas operations have inherited:
Question options:
recently built technology platforms for international systems.
batch-oriented reporting from independent foreign divisions to corporate headquarters.
transaction-oriented reporting based at the home office for overseas business.
global marketing systems developed domestically.
Question 20
Global coordination of all of the major business functions permits the location of business activity according to:
Question options:
comparative advantage.
social norms and values.
competitive threat.
knowledge base.
BZ380 Lesson 6 & 7 Exam SCORE 98 PERCENT...OBJECTIVE QUESTIONS
Online Exam 6
Question 1
All of the following managerial roles can be supported by information systems EXCEPT:
Question options:
figurehead.
entrepreneur.
spokesperson.
resource allocator.
Question 2
Which of the following statements best describes the term business intelligence?
Question options:
The infrastructure for collecting and managing business data
The tools and techniques used to analyze and understand business data
Software developed exclusively for business management
Information systems involved in business decision making
Question 3
Which of the following statements best describes the relationship between collaboration and knowledge management?
Question options:
Without knowledge, collaboration is difficult.
Knowledge doesn't exist without collaboration.
Knowledge is useful only when shared with others.
As knowledge increases, so does collaboration.
Question 4
Most knowledge workers require specialized knowledge work systems, but they also rely on:
Question options:
office systems.
schools and universities.
imaging systems.
data transferring systems.
Question 5
In content management, once a taxonomy is developed, documents must then be __________ with the proper classification.
Question options:
tagged
linked
tupled
referenced
Question 6
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
Question options:
IT developers
Middle managers
Operational employees
Business analysts
Question 7
Which of the following is NOT one of the Simon's four stages of decision-making?
Question options:
Implementation
Intelligence
Analysis
Choice
Question 8
To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:
Question options:
CAD systems.
virtual reality systems.
fuzzy logic systems.
intelligent agents.
Question 9
GDSS:
Question options:
require a small number of attendees in order to maintain high levels of productivity.
enable increasing a meeting size without reducing productivity.
include specific procedures for priority ranking the order in which participants can respond.
utilize shared desktop computers to foster collaboration.
Question 10
An essential component in the ability of GDSS to contribute to a collaborative environment is:
Question options:
allowing users to contribute simultaneously.
using structured methods for evaluating ideas.
identifying users informally.
the guarantee of user anonymity.
Question 11
The __________ phase of decision-making finds or recognizes a problem, need, or opportunity.
Question options:
choice
design
implementation
intelligence
Question 12
Which of the following does NOT describe the dimensions of knowledge in a firm?
Question options:
It is contextual and applicable only in relevant situations.
It is intangible.
It is subject to the laws of diminishing returns.
It is a cognitive event involving mental models.
Question 13
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:
Question options:
DSS.
MIS.
GIS.
GDSS.
Question 14
Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well-done roasts. The category of intelligent technique that would describe this system is:
Question options:
expert system.
neural network.
case-based reasoning.
fuzzy logic.
Question 15
When managers represent their company in the outside world and perform symbolic duties, they are acting in their __________ role.
Question options:
decisional
managerial
informational
interpersonal
Question 16
A well-designed ESS will allow management to:
Question options:
create routine production reports as well as view overall business performance.
facilitate group decision-making.
create pivot charts.
track the activities of competitors.
Question 17
Which of the following are most likely to rely primarily on production reports for their decision-making needs?
Question options:
Operational supervisors
Senior managers
Analytic modelers
Business analysts
Question 18
Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?
Question options:
Knowledge experiences network effects as more people share it.
Knowledge should be seen as an intangible key asset.
Knowledge enables firms to become more efficient in their use of scarce resources.
Knowledge is unconditional.
Question 19
Which of the following is NOT one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?
Question options:
Production reports
Parameterized reports
Business case archives
Forecasts, scenarios, and models
Question 20
Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?
Question options:
Wikis
Document management
CAD
LMS
Online Exam 7
Question 21
End user development:
Question options:
allows end users to create complex information systems.
increases the time and steps required to produce a finished application when compared to professional development.
allows ends users to easily access data, create reports, and develop simple applications.
requires more time to develop systems.
Question 22
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
Question options:
PERT chart
Gantt chart
Organizational chart
Accounting chart
Question 23
To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:
Question options:
structure charts.
Gantt and PERT charts.
process specifications.
data flow diagrams.
Question 24
Which of the following is NOT a tangible benefit of information systems?
Question options:
Reduced rate of growth in expenses
Lower computer expenses
Improved resource control
Increased productivity
Question 25
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:
Question options:
capital budgeting.
the real option pricing model.
a scoring model.
the net present value.
Question 26
You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?
Question options:
Information systems plan
Internal integration report
Sociotechnical design report
Organizational impact analysis
Question 27
Transferring data from a legacy system to the new system would be defined by which category of system design specifications?
Question options:
Input
Database
Manual procedures
Conversion
Question 28
The __________ is directly responsible for the individual systems project.
Question options:
project management group
project team
IS steering committee
corporate strategic planning committee
Question 29
What is the greatest barrier to successful business process change?
Question options:
Ineffective project management
Usability of implemented solution
Selecting the correct process to change
Organizational culture
Question 30
Users prefer systems that:
Question options:
are oriented to facilitating organizational tasks and solving business problems.
work with existing DBMS.
are able to provide optimum hardware and software efficiency.
are capable of storing much more data than they need.
Question 31
Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:
Question options:
their ability to integrate seamlessly with legacy systems.
their ability to enable communication among different systems using universal standards.
the ubiquity of the Internet.
the ability to reuse Web services components.
Question 32
The criteria used for evaluation in a scoring model are usually determined by:
Question options:
lengthy discussions among the decision-making group.
portfolio analysis.
the IS steering committee.
systems analysts.
Question 33
Which of the following is NOT one of the five main variables affecting project success?
Question options:
Risk
Vendors
Time
Quality
Question 34
Which of the following is NOT a top priority in mobile application development?
Question options:
Designing for multitouch
Saving resources
Limiting the use of keyboards
Designing for keyboard data entry
Question 35
You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues and are likely to change their requirements during the course of development. What development method would be most successful for this project?
Question options:
RAD
JAD
End-user development
Prototyping
Question 36
Which of the following project management variables indicates how well the project satisfies management objectives?
Question options:
Goals
Risk
Quality
Scope
Question 37
All of the following are indications of a failed information systems project EXCEPT:
Question options:
employees are refusing to switch to the new system.
employees have created a spreadsheet solution to manipulate the data generated by the system.
a redesigned Web site has fewer visits to the customer support pages.
employees require training to properly use the system.
Question 38
Which method is used to assign weights to various features of a system?
Question options:
Information systems plan
Scoring model
Portfolio analysis
TCO
Question 39
In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?
Question options:
Degree would be a sister class to Mathematics and Physics.
Degree is a superclass to Mathematics and Physics.
Mathematics and Physics would be ancestors to Degree.
Degree would be a subclass to Mathematics and Physics.
Question 40
Organizational software packages often include __________ features that allow the software to be modified to meet organizational requirements.
Question options:
automation
object oriented
programming
customization
Question 1
All of the following managerial roles can be supported by information systems EXCEPT:
Question options:
figurehead.
entrepreneur.
spokesperson.
resource allocator.
Question 2
Which of the following statements best describes the term business intelligence?
Question options:
The infrastructure for collecting and managing business data
The tools and techniques used to analyze and understand business data
Software developed exclusively for business management
Information systems involved in business decision making
Question 3
Which of the following statements best describes the relationship between collaboration and knowledge management?
Question options:
Without knowledge, collaboration is difficult.
Knowledge doesn't exist without collaboration.
Knowledge is useful only when shared with others.
As knowledge increases, so does collaboration.
Question 4
Most knowledge workers require specialized knowledge work systems, but they also rely on:
Question options:
office systems.
schools and universities.
imaging systems.
data transferring systems.
Question 5
In content management, once a taxonomy is developed, documents must then be __________ with the proper classification.
Question options:
tagged
linked
tupled
referenced
Question 6
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
Question options:
IT developers
Middle managers
Operational employees
Business analysts
Question 7
Which of the following is NOT one of the Simon's four stages of decision-making?
Question options:
Implementation
Intelligence
Analysis
Choice
Question 8
To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:
Question options:
CAD systems.
virtual reality systems.
fuzzy logic systems.
intelligent agents.
Question 9
GDSS:
Question options:
require a small number of attendees in order to maintain high levels of productivity.
enable increasing a meeting size without reducing productivity.
include specific procedures for priority ranking the order in which participants can respond.
utilize shared desktop computers to foster collaboration.
Question 10
An essential component in the ability of GDSS to contribute to a collaborative environment is:
Question options:
allowing users to contribute simultaneously.
using structured methods for evaluating ideas.
identifying users informally.
the guarantee of user anonymity.
Question 11
The __________ phase of decision-making finds or recognizes a problem, need, or opportunity.
Question options:
choice
design
implementation
intelligence
Question 12
Which of the following does NOT describe the dimensions of knowledge in a firm?
Question options:
It is contextual and applicable only in relevant situations.
It is intangible.
It is subject to the laws of diminishing returns.
It is a cognitive event involving mental models.
Question 13
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:
Question options:
DSS.
MIS.
GIS.
GDSS.
Question 14
Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well-done roasts. The category of intelligent technique that would describe this system is:
Question options:
expert system.
neural network.
case-based reasoning.
fuzzy logic.
Question 15
When managers represent their company in the outside world and perform symbolic duties, they are acting in their __________ role.
Question options:
decisional
managerial
informational
interpersonal
Question 16
A well-designed ESS will allow management to:
Question options:
create routine production reports as well as view overall business performance.
facilitate group decision-making.
create pivot charts.
track the activities of competitors.
Question 17
Which of the following are most likely to rely primarily on production reports for their decision-making needs?
Question options:
Operational supervisors
Senior managers
Analytic modelers
Business analysts
Question 18
Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?
Question options:
Knowledge experiences network effects as more people share it.
Knowledge should be seen as an intangible key asset.
Knowledge enables firms to become more efficient in their use of scarce resources.
Knowledge is unconditional.
Question 19
Which of the following is NOT one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?
Question options:
Production reports
Parameterized reports
Business case archives
Forecasts, scenarios, and models
Question 20
Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?
Question options:
Wikis
Document management
CAD
LMS
Online Exam 7
Question 21
End user development:
Question options:
allows end users to create complex information systems.
increases the time and steps required to produce a finished application when compared to professional development.
allows ends users to easily access data, create reports, and develop simple applications.
requires more time to develop systems.
Question 22
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
Question options:
PERT chart
Gantt chart
Organizational chart
Accounting chart
Question 23
To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:
Question options:
structure charts.
Gantt and PERT charts.
process specifications.
data flow diagrams.
Question 24
Which of the following is NOT a tangible benefit of information systems?
Question options:
Reduced rate of growth in expenses
Lower computer expenses
Improved resource control
Increased productivity
Question 25
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:
Question options:
capital budgeting.
the real option pricing model.
a scoring model.
the net present value.
Question 26
You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?
Question options:
Information systems plan
Internal integration report
Sociotechnical design report
Organizational impact analysis
Question 27
Transferring data from a legacy system to the new system would be defined by which category of system design specifications?
Question options:
Input
Database
Manual procedures
Conversion
Question 28
The __________ is directly responsible for the individual systems project.
Question options:
project management group
project team
IS steering committee
corporate strategic planning committee
Question 29
What is the greatest barrier to successful business process change?
Question options:
Ineffective project management
Usability of implemented solution
Selecting the correct process to change
Organizational culture
Question 30
Users prefer systems that:
Question options:
are oriented to facilitating organizational tasks and solving business problems.
work with existing DBMS.
are able to provide optimum hardware and software efficiency.
are capable of storing much more data than they need.
Question 31
Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:
Question options:
their ability to integrate seamlessly with legacy systems.
their ability to enable communication among different systems using universal standards.
the ubiquity of the Internet.
the ability to reuse Web services components.
Question 32
The criteria used for evaluation in a scoring model are usually determined by:
Question options:
lengthy discussions among the decision-making group.
portfolio analysis.
the IS steering committee.
systems analysts.
Question 33
Which of the following is NOT one of the five main variables affecting project success?
Question options:
Risk
Vendors
Time
Quality
Question 34
Which of the following is NOT a top priority in mobile application development?
Question options:
Designing for multitouch
Saving resources
Limiting the use of keyboards
Designing for keyboard data entry
Question 35
You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues and are likely to change their requirements during the course of development. What development method would be most successful for this project?
Question options:
RAD
JAD
End-user development
Prototyping
Question 36
Which of the following project management variables indicates how well the project satisfies management objectives?
Question options:
Goals
Risk
Quality
Scope
Question 37
All of the following are indications of a failed information systems project EXCEPT:
Question options:
employees are refusing to switch to the new system.
employees have created a spreadsheet solution to manipulate the data generated by the system.
a redesigned Web site has fewer visits to the customer support pages.
employees require training to properly use the system.
Question 38
Which method is used to assign weights to various features of a system?
Question options:
Information systems plan
Scoring model
Portfolio analysis
TCO
Question 39
In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?
Question options:
Degree would be a sister class to Mathematics and Physics.
Degree is a superclass to Mathematics and Physics.
Mathematics and Physics would be ancestors to Degree.
Degree would be a subclass to Mathematics and Physics.
Question 40
Organizational software packages often include __________ features that allow the software to be modified to meet organizational requirements.
Question options:
automation
object oriented
programming
customization
BZ380 LEsson 4 & 5 Exam SCORE 100 PERCENT...OBJECTIVE QUESTIONS
Online Exam 4
Question 1
A salesperson clicks repeatedly on the online ads of a competitor in order to drive the competitor's advertising costs up. This is an example of:
Question options:
phishing.
pharming.
spoofing.
click fraud.
Question 2
The total amount of digital information that can be transmitted through any telecommunications medium is measured in:
Question options:
bps.
Hertz.
baud.
gigaflops.
Question 3
Which of the following specifications replaces WEP with a stronger security standard that features changing encryption keys?
Question options:
TLS
AUP
VPN
WPA2
Question 4
T1 lines:
Question options:
operate over existing telephone lines to carry voice, data, and video.
operate over coaxial lines to deliver Internet access.
do not provide guaranteed service levels, but simply "best effort."
are high-speed, leased data lines providing guaranteed service levels.
Question 5
Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?
Question options:
MAN
Domain-based LAN
Peer-to-peer network
WAN
Question 6
What are the four layers of the TCP/IP reference model?
Question options:
Physical, application, transport, and network interface
Physical, application, Internet, and network interface
Application, transport, Internet, and network interface
Application, hardware, Internet, and network interface
Question 7
Which of the following is a type of ambient data?
Question options:
Computer log containing recent system errors
A file deleted from a hard disk
A file that contains an application's user settings
A set of raw data from an environmental sensor
Question 8
Which of the following is NOT a characteristic of packet switching?
Question options:
Packets travel independently of each other.
Packets are routed through many different paths.
Packet switching requires point-to-point circuits.
Packets are reassembled into the original message when they reach their destinations.
Question 9
The Internet is based on which three key technologies?
Question options:
TCP/IP, HTML, and HTTP
TCP/IP, HTTP, and packet switching
Client/server computing, packet switching, and the development of communications standards for linking networks and computers
Client/server computing, packet switching, and HTTP
Question 10
Which signal types are represented by a continuous waveform?
Question options:
Laser
Optical
Digital
Analog
Question 11
Analysis of an information system that rates the likelihood of a security incident occurring and its cost is included in a(n):
Question options:
security policy.
AUP.
risk assessment.
business impact analysis.
Question 12
"Predictive search" in Google's search engine:
Question options:
predicts what you are looking for as you enter words into the query box.
uses a tracking service and cookies on your browser to predict search results.
uses a knowledge graph of what similar people searched on to predict your search interests.
uses a semantic approach to predict what you are looking for.
Question 13
The telephone system is an example of a __________ network.
Question options:
peer-to-peer
wireless
packet-switched
circuit-switched
Question 14
A(n) __________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.
Question options:
RFID receiver
WiMax receiver
access point
hub
Question 15
The concept of a future Web in which it is commonplace for everyday objects to be connected, controlled, or monitored over the Internet is called:
Question options:
the Internet of Things.
the Semantic Web.
Internet2.
a 3-D Web.
Question 16
Biometric authentication:
Question options:
is inexpensive.
is used widely in Europe for security applications.
can use a person's voice as a unique, measurable trait.
only uses physical measurements for identification.
Question 17
In which method of encryption is a single encryption key sent to the receiver so both sender and receiver share the same key?
Question options:
SSL/TLS
Symmetric key encryption
Public key encryption
Private key encryption
Question 18
A foreign country attempting to access government networks in order to disable a national power grid would be an example of:
Question options:
phishing.
denial-of-service attacks.
cyberwarfare.
cyberterrorism.
Question 19
The child domain of the root is the:
Question options:
top-level domain.
second-level domain.
host name.
domain extension.
Question 20
Which type of network treats all processors equally and allows peripheral devices to be shared without going to a separate server?
Question options:
MAN
Wireless
LAN
Peer-to-peer
Online Exam 5
Question 21
Customer relationship management systems typically provide software and online tools for sales, customer service, and:
Question options:
marketing.
account management.
advertising.
public relations.
Question 22
Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:
Question options:
prediction markets.
behavioral targeting.
crowdsourcing.
social shopping.
Question 23
Which of the following best describes the digital social graph?
Question options:
A person's direct and indirect relationships
All of a person's closest digital relationships
A mapping of all online social relationships
All of the online and offline relationships a person has
Question 24
Operational CRM applications include tools for:
Question options:
identifying buying patterns.
calculating CLTV.
sales force automation.
pinpointing unprofitable customers.
Question 25
__________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
Question options:
Analytical
Employee
Operational
Partner
Question 26
What is the difference between personalization and customization, as applied to e-commerce technologies?
Question options:
Customization is any type of adjustment made to a product <em>by </em> the user; personalization refers to a business changing a product or service <em>for </em> the user.
Personalization is any type of adjustment made to a product <em>by </em> the user; customization refers to a business changing a product or service <em>for </em> the user.
Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences.
Personalization refers to adjusting marketing messages for a consumer; customization refers to adjusting a product or service based on a user's preferences.
Question 27
Which of the following best illustrates the sales revenue model?
Question options:
eBay receives a small fee from a seller if a seller is successful in selling an item.
Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
Flickr provides basic services for free, but charges a premium for advanced services.
Apple accepts micropayments for single music track downloads.
Question 28
The business value of an effective supply chain management system includes all of the following EXCEPT:
Question options:
faster time to market.
cost reduction.
supply matched to demand.
improved delivery service.
Question 29
Compared to digital markets, traditional markets have:
Question options:
lower search costs.
stronger network effects.
higher delayed gratification effects.
higher transaction costs.
Question 30
Enterprise software is built around thousands of predefined business processes that reflect:
Question options:
the firm's organization.
industry goals.
best practices.
cutting edge workflow analyses.
Question 31
Which of the following is NOT one of four types of presence to be considered when building an E-commerce presence?
Question options:
Offline media
Websites
Social media
Corporate
Question 32
In order to achieve maximum benefit from an enterprise software package, a business:
Question options:
customizes the software to match all of its business processes.
uses only the processes in the software that match its own processes.
changes the way it works to match the software's business processes.
selects only the software that best matches its existing business processes.
Question 33
Supply chain software can be classified as either supply chain __________ systems or supply chain __________ systems.
Question options:
planning; execution
demand; continual
upstream; downstream
push; pull
Question 34
Content providers use __________ systems to process large amounts of very small monetary transactions cost-effectively.
Question options:
subscription
mobile payment
transaction fee
micropayment
Question 35
Walmart's continuous replenishment system is an example of a __________ model.
Question options:
push-based
pull-based
enterprise-based
supply chain optimization
Question 36
A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):
Question options:
exchange.
vertical market.
private exchange.
e-hub.
Question 37
A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:
Question options:
process management software.
ERP systems.
groupware.
application software.
Question 38
Net marketplaces:
Question options:
focus on continuous business process coordination between companies for supply chain management.
are industry owned or operate as independent intermediaries between buyers and sellers.
are geared towards short-term spot purchasing.
are more relationship oriented than private industrial networks.
Question 39
Which of the following is NOT an example of next-generation enterprise applications?
Question options:
Open-source solutions
Social CRM
Solutions incorporating SCM
Solutions incorporating SOA
Question 40
Information density refers to the:
Question options:
richness—complexity and content—of a message.
total amount and quantity of information delivered to consumers by merchants.
total amount and quantity of information available to all market participants.
amount of information available to reduce price transparency.
Question 1
A salesperson clicks repeatedly on the online ads of a competitor in order to drive the competitor's advertising costs up. This is an example of:
Question options:
phishing.
pharming.
spoofing.
click fraud.
Question 2
The total amount of digital information that can be transmitted through any telecommunications medium is measured in:
Question options:
bps.
Hertz.
baud.
gigaflops.
Question 3
Which of the following specifications replaces WEP with a stronger security standard that features changing encryption keys?
Question options:
TLS
AUP
VPN
WPA2
Question 4
T1 lines:
Question options:
operate over existing telephone lines to carry voice, data, and video.
operate over coaxial lines to deliver Internet access.
do not provide guaranteed service levels, but simply "best effort."
are high-speed, leased data lines providing guaranteed service levels.
Question 5
Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?
Question options:
MAN
Domain-based LAN
Peer-to-peer network
WAN
Question 6
What are the four layers of the TCP/IP reference model?
Question options:
Physical, application, transport, and network interface
Physical, application, Internet, and network interface
Application, transport, Internet, and network interface
Application, hardware, Internet, and network interface
Question 7
Which of the following is a type of ambient data?
Question options:
Computer log containing recent system errors
A file deleted from a hard disk
A file that contains an application's user settings
A set of raw data from an environmental sensor
Question 8
Which of the following is NOT a characteristic of packet switching?
Question options:
Packets travel independently of each other.
Packets are routed through many different paths.
Packet switching requires point-to-point circuits.
Packets are reassembled into the original message when they reach their destinations.
Question 9
The Internet is based on which three key technologies?
Question options:
TCP/IP, HTML, and HTTP
TCP/IP, HTTP, and packet switching
Client/server computing, packet switching, and the development of communications standards for linking networks and computers
Client/server computing, packet switching, and HTTP
Question 10
Which signal types are represented by a continuous waveform?
Question options:
Laser
Optical
Digital
Analog
Question 11
Analysis of an information system that rates the likelihood of a security incident occurring and its cost is included in a(n):
Question options:
security policy.
AUP.
risk assessment.
business impact analysis.
Question 12
"Predictive search" in Google's search engine:
Question options:
predicts what you are looking for as you enter words into the query box.
uses a tracking service and cookies on your browser to predict search results.
uses a knowledge graph of what similar people searched on to predict your search interests.
uses a semantic approach to predict what you are looking for.
Question 13
The telephone system is an example of a __________ network.
Question options:
peer-to-peer
wireless
packet-switched
circuit-switched
Question 14
A(n) __________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.
Question options:
RFID receiver
WiMax receiver
access point
hub
Question 15
The concept of a future Web in which it is commonplace for everyday objects to be connected, controlled, or monitored over the Internet is called:
Question options:
the Internet of Things.
the Semantic Web.
Internet2.
a 3-D Web.
Question 16
Biometric authentication:
Question options:
is inexpensive.
is used widely in Europe for security applications.
can use a person's voice as a unique, measurable trait.
only uses physical measurements for identification.
Question 17
In which method of encryption is a single encryption key sent to the receiver so both sender and receiver share the same key?
Question options:
SSL/TLS
Symmetric key encryption
Public key encryption
Private key encryption
Question 18
A foreign country attempting to access government networks in order to disable a national power grid would be an example of:
Question options:
phishing.
denial-of-service attacks.
cyberwarfare.
cyberterrorism.
Question 19
The child domain of the root is the:
Question options:
top-level domain.
second-level domain.
host name.
domain extension.
Question 20
Which type of network treats all processors equally and allows peripheral devices to be shared without going to a separate server?
Question options:
MAN
Wireless
LAN
Peer-to-peer
Online Exam 5
Question 21
Customer relationship management systems typically provide software and online tools for sales, customer service, and:
Question options:
marketing.
account management.
advertising.
public relations.
Question 22
Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:
Question options:
prediction markets.
behavioral targeting.
crowdsourcing.
social shopping.
Question 23
Which of the following best describes the digital social graph?
Question options:
A person's direct and indirect relationships
All of a person's closest digital relationships
A mapping of all online social relationships
All of the online and offline relationships a person has
Question 24
Operational CRM applications include tools for:
Question options:
identifying buying patterns.
calculating CLTV.
sales force automation.
pinpointing unprofitable customers.
Question 25
__________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
Question options:
Analytical
Employee
Operational
Partner
Question 26
What is the difference between personalization and customization, as applied to e-commerce technologies?
Question options:
Customization is any type of adjustment made to a product <em>by </em> the user; personalization refers to a business changing a product or service <em>for </em> the user.
Personalization is any type of adjustment made to a product <em>by </em> the user; customization refers to a business changing a product or service <em>for </em> the user.
Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences.
Personalization refers to adjusting marketing messages for a consumer; customization refers to adjusting a product or service based on a user's preferences.
Question 27
Which of the following best illustrates the sales revenue model?
Question options:
eBay receives a small fee from a seller if a seller is successful in selling an item.
Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
Flickr provides basic services for free, but charges a premium for advanced services.
Apple accepts micropayments for single music track downloads.
Question 28
The business value of an effective supply chain management system includes all of the following EXCEPT:
Question options:
faster time to market.
cost reduction.
supply matched to demand.
improved delivery service.
Question 29
Compared to digital markets, traditional markets have:
Question options:
lower search costs.
stronger network effects.
higher delayed gratification effects.
higher transaction costs.
Question 30
Enterprise software is built around thousands of predefined business processes that reflect:
Question options:
the firm's organization.
industry goals.
best practices.
cutting edge workflow analyses.
Question 31
Which of the following is NOT one of four types of presence to be considered when building an E-commerce presence?
Question options:
Offline media
Websites
Social media
Corporate
Question 32
In order to achieve maximum benefit from an enterprise software package, a business:
Question options:
customizes the software to match all of its business processes.
uses only the processes in the software that match its own processes.
changes the way it works to match the software's business processes.
selects only the software that best matches its existing business processes.
Question 33
Supply chain software can be classified as either supply chain __________ systems or supply chain __________ systems.
Question options:
planning; execution
demand; continual
upstream; downstream
push; pull
Question 34
Content providers use __________ systems to process large amounts of very small monetary transactions cost-effectively.
Question options:
subscription
mobile payment
transaction fee
micropayment
Question 35
Walmart's continuous replenishment system is an example of a __________ model.
Question options:
push-based
pull-based
enterprise-based
supply chain optimization
Question 36
A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):
Question options:
exchange.
vertical market.
private exchange.
e-hub.
Question 37
A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:
Question options:
process management software.
ERP systems.
groupware.
application software.
Question 38
Net marketplaces:
Question options:
focus on continuous business process coordination between companies for supply chain management.
are industry owned or operate as independent intermediaries between buyers and sellers.
are geared towards short-term spot purchasing.
are more relationship oriented than private industrial networks.
Question 39
Which of the following is NOT an example of next-generation enterprise applications?
Question options:
Open-source solutions
Social CRM
Solutions incorporating SCM
Solutions incorporating SOA
Question 40
Information density refers to the:
Question options:
richness—complexity and content—of a message.
total amount and quantity of information delivered to consumers by merchants.
total amount and quantity of information available to all market participants.
amount of information available to reduce price transparency.
BZ380 Lesson 3 Exam SCORE 100 PERCENT.....OBJECTIVE
Online Exam 3
Question 1
All of the following are technologies used to analyze and manage big data EXCEPT:
Question options:
cloud computing.
noSQL.
in-memory computing.
Hadoop.
Question 2
A one-to-many relationship between two entities is symbolized in a diagram by a line that ends with:
Question options:
two short marks.
three short marks.
a crow's foot.
a crow's foot topped by a short mark.
Question 3
The data dictionary serves as an important data management tool by:
Question options:
assigning attributes to the data.
creating an inventory of the data elements contained in the database.
presenting data as end users or business specialists would perceive them.
maintaining data in updated form.
Question 4
In place of application server software to allow a Web server to communicate with a back-end database, you can use:
Question options:
CGI.
HTML.
Java.
SQL.
Question 5
A household appliances manufacturer has hired you to help analyze their social media datasets to determine which of their refrigerators are seen as the most reliable. Which of the following tools would you use to analyze this data?
Question options:
Text mining tools
Sentiment analysis software
Web usage mining technologies
Data mining software for identifying associations
Question 6
In a relational database, the three basic operations used to develop useful sets of data are:
Question options:
select, project, and where.
where, from, and join.
select, project, and join.
where, find, and select.
Question 7
Microsoft SQL Server is a(n):
Question options:
DBMS for both desktops and mobile devices.
Internet DBMS.
desktop relational DBMS.
DBMS for midrange computers.
Question 8
Data mining is a tool for allowing users to:
Question options:
quickly compare transaction data gathered over many years.
find hidden relationships in data.
obtain online answers to ad-hoc questions in a rapid amount of time.
summarize massive amounts of data into much smaller, traditional reports.
Question 9
DBMSs typically include report-generating tools in order to:
Question options:
retrieve and display data.
display data in an easier-to-read format.
display data in graphs.
perform predictive analysis.
Question 10
__________ are computers consisting of a circuit board with processors, memory, and network connections that are stored in racks.
Question options:
Mainframes
Rack servers
Blade servers
Hybrid servers
Question 11
The relationship between entities and attributes is best illustrated by the entity __________ with the attribute __________.
Question options:
CUSTOMER; PRODUCT
CUSTOMER; PURCHASE
PRODUCT; PURCHASE
PRODUCT; CUSTOMER
Question 12
A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n):
Question options:
SOA.
SLA.
TCO.
RFQ.
Question 13
Which type of infrastructure service provides voice and video connectivity to employees, customers, and suppliers?
Question options:
Networking
Telephone
VOIP
Telecommunications
Question 14
Interpretations of Moore's law assert that:
Question options:
computing power doubles every 18 months.
transistors decrease in size 50% every two years.
data storage costs decrease by 50% every 18 months.
PCs decrease in market share by 9% every 5 years.
Question 15
Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.
Question options:
5, 2, 3, 4, 1
5, 4, 2, 3, 1
4, 5, 2, 3, 1
4, 5, 3, 2, 1
Question 16
When the same attribute in related data files has different values, this is called data:
Question options:
redundancy.
inconsistency.
dependence.
discrepancy.
Question 17
Which of the following factors does NOT help explain why computing resources today are ever more available than in previous decades?
Question options:
Network economics
Widespread rejection of technology standards
Moore's law
Declining communications costs and the Internet
Question 18
__________ tools are used to analyze large unstructured data sets, such as e-mail, memos, survey responses, etc., to discover patterns and relationships.
Question options:
OLAP
Text mining
In-memory
Clustering
Question 19
The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of:
Question options:
co-location.
edge computing.
grid computing.
quantum computing.
Question 20
Big data does NOT refer to:
Question options:
datasets with fewer than a billion records.
datasets with unstructured data.
machine-generated data (i.e. from sensors).
data created by social media (i.e. tweets, Facebook Likes).
Question 1
All of the following are technologies used to analyze and manage big data EXCEPT:
Question options:
cloud computing.
noSQL.
in-memory computing.
Hadoop.
Question 2
A one-to-many relationship between two entities is symbolized in a diagram by a line that ends with:
Question options:
two short marks.
three short marks.
a crow's foot.
a crow's foot topped by a short mark.
Question 3
The data dictionary serves as an important data management tool by:
Question options:
assigning attributes to the data.
creating an inventory of the data elements contained in the database.
presenting data as end users or business specialists would perceive them.
maintaining data in updated form.
Question 4
In place of application server software to allow a Web server to communicate with a back-end database, you can use:
Question options:
CGI.
HTML.
Java.
SQL.
Question 5
A household appliances manufacturer has hired you to help analyze their social media datasets to determine which of their refrigerators are seen as the most reliable. Which of the following tools would you use to analyze this data?
Question options:
Text mining tools
Sentiment analysis software
Web usage mining technologies
Data mining software for identifying associations
Question 6
In a relational database, the three basic operations used to develop useful sets of data are:
Question options:
select, project, and where.
where, from, and join.
select, project, and join.
where, find, and select.
Question 7
Microsoft SQL Server is a(n):
Question options:
DBMS for both desktops and mobile devices.
Internet DBMS.
desktop relational DBMS.
DBMS for midrange computers.
Question 8
Data mining is a tool for allowing users to:
Question options:
quickly compare transaction data gathered over many years.
find hidden relationships in data.
obtain online answers to ad-hoc questions in a rapid amount of time.
summarize massive amounts of data into much smaller, traditional reports.
Question 9
DBMSs typically include report-generating tools in order to:
Question options:
retrieve and display data.
display data in an easier-to-read format.
display data in graphs.
perform predictive analysis.
Question 10
__________ are computers consisting of a circuit board with processors, memory, and network connections that are stored in racks.
Question options:
Mainframes
Rack servers
Blade servers
Hybrid servers
Question 11
The relationship between entities and attributes is best illustrated by the entity __________ with the attribute __________.
Question options:
CUSTOMER; PRODUCT
CUSTOMER; PURCHASE
PRODUCT; PURCHASE
PRODUCT; CUSTOMER
Question 12
A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n):
Question options:
SOA.
SLA.
TCO.
RFQ.
Question 13
Which type of infrastructure service provides voice and video connectivity to employees, customers, and suppliers?
Question options:
Networking
Telephone
VOIP
Telecommunications
Question 14
Interpretations of Moore's law assert that:
Question options:
computing power doubles every 18 months.
transistors decrease in size 50% every two years.
data storage costs decrease by 50% every 18 months.
PCs decrease in market share by 9% every 5 years.
Question 15
Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.
Question options:
5, 2, 3, 4, 1
5, 4, 2, 3, 1
4, 5, 2, 3, 1
4, 5, 3, 2, 1
Question 16
When the same attribute in related data files has different values, this is called data:
Question options:
redundancy.
inconsistency.
dependence.
discrepancy.
Question 17
Which of the following factors does NOT help explain why computing resources today are ever more available than in previous decades?
Question options:
Network economics
Widespread rejection of technology standards
Moore's law
Declining communications costs and the Internet
Question 18
__________ tools are used to analyze large unstructured data sets, such as e-mail, memos, survey responses, etc., to discover patterns and relationships.
Question options:
OLAP
Text mining
In-memory
Clustering
Question 19
The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of:
Question options:
co-location.
edge computing.
grid computing.
quantum computing.
Question 20
Big data does NOT refer to:
Question options:
datasets with fewer than a billion records.
datasets with unstructured data.
machine-generated data (i.e. from sensors).
data created by social media (i.e. tweets, Facebook Likes).
BZ380 Lesson 2 Exam Score 100 PERCENT....OBJECTIVE Q.
Question 1
Re-designing and automating business processes can be seen as a double-edged sword because:
Question options:
increases in efficiency may be accompanied by job losses.
increases in efficiency may be accompanied by poor data quality.
support for middle-management decision-making may be offset by poor data quality.
reliance on technology results in the loss of hands-on knowledge.
Question 2
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
Question options:
It sees information systems as a way to rearrange the inputs and outputs of the organization.
It sees the inputs and outputs, labor and capital, as being infinitely malleable.
It sees an organization as a collection of rights, privileges, obligations, and responsibilities.
It sees the organization as a social structure similar to a machine.
Question 3
Under Mintzberg's classification of organizational structure, the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals falls under the category of:
Question options:
entrepreneurial structures.
divisionalized bureaucracies.
professional bureaucracies.
adhocracies.
Question 4
Which of the following best describes how new information systems result in legal gray areas?
Question options:
They work with networked, electronic data, which are more difficult to control than information stored manually.
They result in new situations that are not covered by old laws.
They are implemented by technicians rather than managers.
They are created from sets of logical and technological rules rather than social or organizational mores.
Question 5
Which of the following is NOT one of the current key technology trends that raise ethical issues?
Question options:
Data storage improvements
Data analysis advancements
Increase in multimedia quality
Increase in use of mobile devices
Question 6
Along with capital, __________ is the primary production input that the organization uses to create products and services.
Question options:
structure
culture
politics
labor
Question 7
A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the Utilitarian Principle in evaluating this situation?
Question options:
His action is acceptable, because the grocer suffers the least harm.
His action is acceptable, because the higher social value is the survival of the family.
His action is wrong, because the man would not want the grocer to steal from him.
His action is wrong, because if everyone were to do this, the concept of personal property is defeated.
Question 8
The Federal Trade Commission FIP principle of Notice/Awareness states that:
Question options:
customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.
data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.
Web sites must disclose their information practices before collecting data.
consumers should be able to review the data collected about them.
Question 9
An organization is a/an:
Question options:
stable, formal social structure that takes resources from the environment and processes them to produce outputs.
informal, legal entity with internal rules and procedures that must abide by laws.
collection of people and other social elements.
group of people and information systems not connected in any meaningful way.
Question 10
A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which historical ethical principle?
Question options:
Kant's Categorical Imperative
The Golden Rule
The Risk Aversion Principle
The "No free lunch" rule
Question 11
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as __________ costs.
Question options:
switching
network
transaction
agency
Question 12
One of the drawbacks of patent protection is:
Question options:
that only the underlying ideas are protected.
digital media cannot be patented.
preventing the ideas from falling into public domain.
the years of waiting to receive it.
Question 13
According to agency theory, the firm is viewed as a(n):
Question options:
unified, profit-maximizing entity.
task force organization that must respond to rapidly changing environments.
entrepreneurial endeavor.
"nexus of contracts" among self-interested individuals.
Question 14
The most common reason business systems fail is:
Question options:
software bugs.
data quality.
hardware failures.
facilities failures.
Question 15
Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?
Question options:
CTS
CVS
RSI
Technostress
Question 16
The Online Privacy Alliance:
Question options:
encourages self-regulation to develop a set of privacy guidelines for its members.
protects user privacy during interactions with Web sites.
has established technical guidelines for ensuring privacy.
is a lobbying organization promoting the online privacy interests of consumers.
Question 17
As per the __________, if an action cannot be taken repeatedly, it is not right to take at all.
Question options:
slippery-slope rule
lemming rule
high-failure cost rule
utilitarian principle
Question 18
__________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.
Question options:
Liability
Due process
The courts of appeal
Accountability
Question 19
All of the following are considered disruptive technologies EXCEPT:
Question options:
instant messaging.
e-mail.
Internet telephony.
PCs.
Question 20
The interaction between information systems and organizations is influenced:
Question options:
primarily by the decision making of middle and senior managers.
by the development of new information technologies.
by many factors, including structure, politics, culture, and environment.
by two main microeconomic forces: capital and labor.
Re-designing and automating business processes can be seen as a double-edged sword because:
Question options:
increases in efficiency may be accompanied by job losses.
increases in efficiency may be accompanied by poor data quality.
support for middle-management decision-making may be offset by poor data quality.
reliance on technology results in the loss of hands-on knowledge.
Question 2
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
Question options:
It sees information systems as a way to rearrange the inputs and outputs of the organization.
It sees the inputs and outputs, labor and capital, as being infinitely malleable.
It sees an organization as a collection of rights, privileges, obligations, and responsibilities.
It sees the organization as a social structure similar to a machine.
Question 3
Under Mintzberg's classification of organizational structure, the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals falls under the category of:
Question options:
entrepreneurial structures.
divisionalized bureaucracies.
professional bureaucracies.
adhocracies.
Question 4
Which of the following best describes how new information systems result in legal gray areas?
Question options:
They work with networked, electronic data, which are more difficult to control than information stored manually.
They result in new situations that are not covered by old laws.
They are implemented by technicians rather than managers.
They are created from sets of logical and technological rules rather than social or organizational mores.
Question 5
Which of the following is NOT one of the current key technology trends that raise ethical issues?
Question options:
Data storage improvements
Data analysis advancements
Increase in multimedia quality
Increase in use of mobile devices
Question 6
Along with capital, __________ is the primary production input that the organization uses to create products and services.
Question options:
structure
culture
politics
labor
Question 7
A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the Utilitarian Principle in evaluating this situation?
Question options:
His action is acceptable, because the grocer suffers the least harm.
His action is acceptable, because the higher social value is the survival of the family.
His action is wrong, because the man would not want the grocer to steal from him.
His action is wrong, because if everyone were to do this, the concept of personal property is defeated.
Question 8
The Federal Trade Commission FIP principle of Notice/Awareness states that:
Question options:
customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.
data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.
Web sites must disclose their information practices before collecting data.
consumers should be able to review the data collected about them.
Question 9
An organization is a/an:
Question options:
stable, formal social structure that takes resources from the environment and processes them to produce outputs.
informal, legal entity with internal rules and procedures that must abide by laws.
collection of people and other social elements.
group of people and information systems not connected in any meaningful way.
Question 10
A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which historical ethical principle?
Question options:
Kant's Categorical Imperative
The Golden Rule
The Risk Aversion Principle
The "No free lunch" rule
Question 11
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as __________ costs.
Question options:
switching
network
transaction
agency
Question 12
One of the drawbacks of patent protection is:
Question options:
that only the underlying ideas are protected.
digital media cannot be patented.
preventing the ideas from falling into public domain.
the years of waiting to receive it.
Question 13
According to agency theory, the firm is viewed as a(n):
Question options:
unified, profit-maximizing entity.
task force organization that must respond to rapidly changing environments.
entrepreneurial endeavor.
"nexus of contracts" among self-interested individuals.
Question 14
The most common reason business systems fail is:
Question options:
software bugs.
data quality.
hardware failures.
facilities failures.
Question 15
Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?
Question options:
CTS
CVS
RSI
Technostress
Question 16
The Online Privacy Alliance:
Question options:
encourages self-regulation to develop a set of privacy guidelines for its members.
protects user privacy during interactions with Web sites.
has established technical guidelines for ensuring privacy.
is a lobbying organization promoting the online privacy interests of consumers.
Question 17
As per the __________, if an action cannot be taken repeatedly, it is not right to take at all.
Question options:
slippery-slope rule
lemming rule
high-failure cost rule
utilitarian principle
Question 18
__________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.
Question options:
Liability
Due process
The courts of appeal
Accountability
Question 19
All of the following are considered disruptive technologies EXCEPT:
Question options:
instant messaging.
e-mail.
Internet telephony.
PCs.
Question 20
The interaction between information systems and organizations is influenced:
Question options:
primarily by the decision making of middle and senior managers.
by the development of new information technologies.
by many factors, including structure, politics, culture, and environment.
by two main microeconomic forces: capital and labor.
BZ380 Lesson 1 Exam SCORE 100 PERCENT..OBJECTIVE Q
Online Exam 1
Question 1
To manage relationships with your customers, you would use a(n) __________ system.
Question options:
CRM
MIS
CLE
KMS
Question 2
Which of the following constitutes an organizational element in the UPS tracking system described in chapter 1?
Question options:
The specification of procedures for identifying packages with sender and recipient information
Monitoring service levels
Promoting the company strategy of low-cost, superior service
The use of handheld computers and networks for managing package delivery
Question 3
Disciplines that contribute to the technical approach to information systems are:
Question options:
computer science, engineering, and networking.
operations research, management science, and computer science.
engineering, utilization management, and computer science.
management science, computer science, and engineering.
Question 4
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
Question options:
ESS
TPS
MIS
DSS
Question 5
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Question options:
Privacy
Permissions
Time zones
Language
Question 6
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
Question options:
Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
KMS, for minimizing redundant work on similar clients
Marketing system, for improving sales levels
Question 7
The average number of tickets sold daily online is an example of:
Question options:
input.
raw data.
meaningful information.
feedback.
Question 8
An example of a business using information systems to create new products and services is:
Question options:
Wal-Mart's RetailLink system.
the Mandarin Oriental hotel's customer-preference tracking system.
Verizon's Web-based digital dashboard.
Apple Inc.'s iPod.
Question 9
A(n) __________ system is typically a major source of data for other systems.
Question options:
transaction processing
management information
executive support
decision-support
Question 10
An example of a cross-functional business process is:
Question options:
identifying customers.
transporting the product.
creating a new product.
assembling a product.
Question 11
Sociologists study information systems with an eye to understanding:
Question options:
how systems affect individuals, groups, and organizations.
how human decision makers perceive and use formal information.
how new information systems change the control and cost structures within the firm.
the production of digital goods.
Question 12
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Question options:
Customer intimacy
Operational excellence
Survival
Improved reporting
Question 13
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
Question options:
MIS
TPS
DSS
ESS
Question 14
Which of the following are key corporate assets?
Question options:
Intellectual property, core competencies, and financial and human assets
Production technologies and business processes for sales, marketing, and finance
Knowledge and the firm's tangible assets, such as goods or services
Time and knowledge
Question 15
Thomas Friedman's declaration that the world was now "flat" meant that:
Question options:
the Internet has reduced the economic advantages of developed countries.
globalization is starting to offer less advantage to large corporations.
the global economy is increasingly commanded by fewer and larger corporations.
global capitalism is homogenizing culture and business practices throughout the world.
Question 16
Which of the following systems is designed to support organization-wide process coordination and integration?
Question options:
Decision-support systems
Management information systems
CRM systems
Enterprise applications
Question 17
Which of the following is a highly structured decision?
Question options:
Creating a new product
Granting credit to a customer
Calculating the best trucking routes for product delivery
Estimating the effect of changing costs of supply materials
Question 18
Psychologists study information systems with an eye to understanding:
Question options:
how systems affect individuals, groups, and organizations.
how human decision makers perceive and use formal information.
how new information systems change the control and cost structures within the firm.
the production of digital goods.
Question 19
Which level of the organization are ESS specifically designed to serve?
Question options:
Operational
End-user
Middle management
Senior management
Question 20
The term "management information systems" designates a specific category of information systems serving:
Question options:
integrated data processing throughout the firm.
transaction process reporting.
employees with online access to historical records.
middle management functions.
Question 1
To manage relationships with your customers, you would use a(n) __________ system.
Question options:
CRM
MIS
CLE
KMS
Question 2
Which of the following constitutes an organizational element in the UPS tracking system described in chapter 1?
Question options:
The specification of procedures for identifying packages with sender and recipient information
Monitoring service levels
Promoting the company strategy of low-cost, superior service
The use of handheld computers and networks for managing package delivery
Question 3
Disciplines that contribute to the technical approach to information systems are:
Question options:
computer science, engineering, and networking.
operations research, management science, and computer science.
engineering, utilization management, and computer science.
management science, computer science, and engineering.
Question 4
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
Question options:
ESS
TPS
MIS
DSS
Question 5
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Question options:
Privacy
Permissions
Time zones
Language
Question 6
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
Question options:
Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
KMS, for minimizing redundant work on similar clients
Marketing system, for improving sales levels
Question 7
The average number of tickets sold daily online is an example of:
Question options:
input.
raw data.
meaningful information.
feedback.
Question 8
An example of a business using information systems to create new products and services is:
Question options:
Wal-Mart's RetailLink system.
the Mandarin Oriental hotel's customer-preference tracking system.
Verizon's Web-based digital dashboard.
Apple Inc.'s iPod.
Question 9
A(n) __________ system is typically a major source of data for other systems.
Question options:
transaction processing
management information
executive support
decision-support
Question 10
An example of a cross-functional business process is:
Question options:
identifying customers.
transporting the product.
creating a new product.
assembling a product.
Question 11
Sociologists study information systems with an eye to understanding:
Question options:
how systems affect individuals, groups, and organizations.
how human decision makers perceive and use formal information.
how new information systems change the control and cost structures within the firm.
the production of digital goods.
Question 12
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Question options:
Customer intimacy
Operational excellence
Survival
Improved reporting
Question 13
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
Question options:
MIS
TPS
DSS
ESS
Question 14
Which of the following are key corporate assets?
Question options:
Intellectual property, core competencies, and financial and human assets
Production technologies and business processes for sales, marketing, and finance
Knowledge and the firm's tangible assets, such as goods or services
Time and knowledge
Question 15
Thomas Friedman's declaration that the world was now "flat" meant that:
Question options:
the Internet has reduced the economic advantages of developed countries.
globalization is starting to offer less advantage to large corporations.
the global economy is increasingly commanded by fewer and larger corporations.
global capitalism is homogenizing culture and business practices throughout the world.
Question 16
Which of the following systems is designed to support organization-wide process coordination and integration?
Question options:
Decision-support systems
Management information systems
CRM systems
Enterprise applications
Question 17
Which of the following is a highly structured decision?
Question options:
Creating a new product
Granting credit to a customer
Calculating the best trucking routes for product delivery
Estimating the effect of changing costs of supply materials
Question 18
Psychologists study information systems with an eye to understanding:
Question options:
how systems affect individuals, groups, and organizations.
how human decision makers perceive and use formal information.
how new information systems change the control and cost structures within the firm.
the production of digital goods.
Question 19
Which level of the organization are ESS specifically designed to serve?
Question options:
Operational
End-user
Middle management
Senior management
Question 20
The term "management information systems" designates a specific category of information systems serving:
Question options:
integrated data processing throughout the firm.
transaction process reporting.
employees with online access to historical records.
middle management functions.
BZ380 ASSIGNMENT-4 Management Information Systems
BZ380 Management Information Systems
Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the "Format Requirementsʺ page for specific format requirements.
1. Describe three (3) ways in which information systems are transforming business.
2. Discuss telecommunication operations and three (3) security measures to ensure protection of information.
3. List and describe the organizational, management, and technology dimensions of information systems.
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Directions: Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise s...
