BZ380 Lesson 6 & 7 Exam SCORE 98 PERCENT...OBJECTIVE QUESTIONS

Online Exam 6
Question 1
All of the following managerial roles can be supported by information systems EXCEPT:
Question options:

figurehead.

entrepreneur.

spokesperson.

resource allocator.
Question 2
Which of the following statements best describes the term business intelligence?
Question options:

The infrastructure for collecting and managing business data

The tools and techniques used to analyze and understand business data

Software developed exclusively for business management

Information systems involved in business decision making
Question 3
Which of the following statements best describes the relationship between collaboration and knowledge management?
Question options:

Without knowledge, collaboration is difficult.

Knowledge doesn't exist without collaboration.

Knowledge is useful only when shared with others.

As knowledge increases, so does collaboration.
Question 4
Most knowledge workers require specialized knowledge work systems, but they also rely on:
Question options:

office systems.

schools and universities.

imaging systems.

data transferring systems.
Question 5
In content management, once a taxonomy is developed, documents must then be __________ with the proper classification.
Question options:

tagged

linked

tupled

referenced
Question 6
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
Question options:

IT developers

Middle managers

Operational employees

Business analysts
Question 7
Which of the following is NOT one of the Simon's four stages of decision-making?
Question options:

Implementation

Intelligence

Analysis

Choice
Question 8
To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:
Question options:

CAD systems.

virtual reality systems.

fuzzy logic systems.

intelligent agents.
Question 9
GDSS:
Question options:

require a small number of attendees in order to maintain high levels of productivity.

enable increasing a meeting size without reducing productivity.

include specific procedures for priority ranking the order in which participants can respond.

utilize shared desktop computers to foster collaboration.
Question 10
An essential component in the ability of GDSS to contribute to a collaborative environment is:
Question options:

allowing users to contribute simultaneously.

using structured methods for evaluating ideas.

identifying users informally.

the guarantee of user anonymity.
Question 11
The __________ phase of decision-making finds or recognizes a problem, need, or opportunity.
Question options:

choice

design

implementation

intelligence
Question 12
Which of the following does NOT describe the dimensions of knowledge in a firm?
Question options:

It is contextual and applicable only in relevant situations.

It is intangible.

It is subject to the laws of diminishing returns.

It is a cognitive event involving mental models.
Question 13
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:
Question options:

DSS.

MIS.

GIS.

GDSS.
Question 14
Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well-done roasts. The category of intelligent technique that would describe this system is:
Question options:

expert system.

neural network.

case-based reasoning.

fuzzy logic.
Question 15
When managers represent their company in the outside world and perform symbolic duties, they are acting in their __________ role.
Question options:

decisional

managerial

informational

interpersonal
Question 16
A well-designed ESS will allow management to:
Question options:

create routine production reports as well as view overall business performance.

facilitate group decision-making.

create pivot charts.

track the activities of competitors.
Question 17
Which of the following are most likely to rely primarily on production reports for their decision-making needs?
Question options:

Operational supervisors

Senior managers

Analytic modelers

Business analysts
Question 18
Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?
Question options:

Knowledge experiences network effects as more people share it.

Knowledge should be seen as an intangible key asset.

Knowledge enables firms to become more efficient in their use of scarce resources.

Knowledge is unconditional.
Question 19
Which of the following is NOT one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?
Question options:

Production reports

Parameterized reports

Business case archives

Forecasts, scenarios, and models
Question 20
Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?
Question options:

Wikis

Document management

CAD

LMS
Online Exam 7
Question 21
End user development:
Question options:

allows end users to create complex information systems.

increases the time and steps required to produce a finished application when compared to professional development.

allows ends users to easily access data, create reports, and develop simple applications.

requires more time to develop systems.
Question 22
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
Question options:

PERT chart

Gantt chart

Organizational chart

Accounting chart
Question 23
To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:
Question options:

structure charts.

Gantt and PERT charts.

process specifications.

data flow diagrams.
Question 24
Which of the following is NOT a tangible benefit of information systems?
Question options:

Reduced rate of growth in expenses

Lower computer expenses

Improved resource control

Increased productivity
Question 25
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:
Question options:

capital budgeting.

the real option pricing model.

a scoring model.

the net present value.
Question 26
You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?
Question options:

Information systems plan

Internal integration report

Sociotechnical design report

Organizational impact analysis
Question 27
Transferring data from a legacy system to the new system would be defined by which category of system design specifications?
Question options:

Input

Database

Manual procedures

Conversion
Question 28
The __________ is directly responsible for the individual systems project.
Question options:

project management group

project team

IS steering committee

corporate strategic planning committee
Question 29
What is the greatest barrier to successful business process change?
Question options:

Ineffective project management

Usability of implemented solution

Selecting the correct process to change

Organizational culture
Question 30
Users prefer systems that:
Question options:

are oriented to facilitating organizational tasks and solving business problems.

work with existing DBMS.

are able to provide optimum hardware and software efficiency.

are capable of storing much more data than they need.
Question 31
Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:
Question options:

their ability to integrate seamlessly with legacy systems.

their ability to enable communication among different systems using universal standards.

the ubiquity of the Internet.

the ability to reuse Web services components.
Question 32
The criteria used for evaluation in a scoring model are usually determined by:
Question options:

lengthy discussions among the decision-making group.

portfolio analysis.

the IS steering committee.

systems analysts.
Question 33
Which of the following is NOT one of the five main variables affecting project success?
Question options:

Risk

Vendors

Time

Quality
Question 34
Which of the following is NOT a top priority in mobile application development?
Question options:

Designing for multitouch

Saving resources

Limiting the use of keyboards

Designing for keyboard data entry
Question 35
You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues and are likely to change their requirements during the course of development. What development method would be most successful for this project?
Question options:

RAD

JAD

End-user development

Prototyping
Question 36
Which of the following project management variables indicates how well the project satisfies management objectives?
Question options:

Goals

Risk

Quality

Scope
Question 37
All of the following are indications of a failed information systems project EXCEPT:
Question options:

employees are refusing to switch to the new system.

employees have created a spreadsheet solution to manipulate the data generated by the system.

a redesigned Web site has fewer visits to the customer support pages.

employees require training to properly use the system.
Question 38
Which method is used to assign weights to various features of a system?
Question options:

Information systems plan

Scoring model

Portfolio analysis

TCO
Question 39
In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?
Question options:

Degree would be a sister class to Mathematics and Physics.

Degree is a superclass to Mathematics and Physics.

Mathematics and Physics would be ancestors to Degree.

Degree would be a subclass to Mathematics and Physics.
Question 40
Organizational software packages often include __________ features that allow the software to be modified to meet organizational requirements.
Question options:

automation

object oriented

programming

customization

BZ380 LEsson 4 & 5 Exam SCORE 100 PERCENT...OBJECTIVE QUESTIONS

Online Exam 4
Question 1
A salesperson clicks repeatedly on the online ads of a competitor in order to drive the competitor's advertising costs up. This is an example of:
Question options:

phishing.

pharming.

spoofing.

click fraud.
Question 2
The total amount of digital information that can be transmitted through any telecommunications medium is measured in:
Question options:

bps.

Hertz.

baud.

gigaflops.
Question 3
Which of the following specifications replaces WEP with a stronger security standard that features changing encryption keys?
Question options:

TLS

AUP

VPN

WPA2
Question 4
T1 lines:
Question options:

operate over existing telephone lines to carry voice, data, and video.

operate over coaxial lines to deliver Internet access.

do not provide guaranteed service levels, but simply "best effort."

are high-speed, leased data lines providing guaranteed service levels.
Question 5
Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?
Question options:

MAN

Domain-based LAN

Peer-to-peer network

WAN
Question 6
What are the four layers of the TCP/IP reference model?
Question options:

Physical, application, transport, and network interface

Physical, application, Internet, and network interface

Application, transport, Internet, and network interface

Application, hardware, Internet, and network interface
Question 7
Which of the following is a type of ambient data?
Question options:

Computer log containing recent system errors

A file deleted from a hard disk

A file that contains an application's user settings

A set of raw data from an environmental sensor
Question 8
Which of the following is NOT a characteristic of packet switching?
Question options:

Packets travel independently of each other.

Packets are routed through many different paths.

Packet switching requires point-to-point circuits.

Packets are reassembled into the original message when they reach their destinations.
Question 9
The Internet is based on which three key technologies?
Question options:

TCP/IP, HTML, and HTTP

TCP/IP, HTTP, and packet switching

Client/server computing, packet switching, and the development of communications standards for linking networks and computers

Client/server computing, packet switching, and HTTP
Question 10
Which signal types are represented by a continuous waveform?
Question options:

Laser

Optical

Digital

Analog
Question 11
Analysis of an information system that rates the likelihood of a security incident occurring and its cost is included in a(n):
Question options:

security policy.

AUP.

risk assessment.

business impact analysis.
Question 12
"Predictive search" in Google's search engine:
Question options:

predicts what you are looking for as you enter words into the query box.

uses a tracking service and cookies on your browser to predict search results.

uses a knowledge graph of what similar people searched on to predict your search interests.

uses a semantic approach to predict what you are looking for.
Question 13
The telephone system is an example of a __________ network.
Question options:

peer-to-peer

wireless

packet-switched

circuit-switched
Question 14
A(n) __________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.
Question options:

RFID receiver

WiMax receiver

access point

hub
Question 15
The concept of a future Web in which it is commonplace for everyday objects to be connected, controlled, or monitored over the Internet is called:
Question options:

the Internet of Things.

the Semantic Web.

Internet2.

a 3-D Web.
Question 16
Biometric authentication:
Question options:

is inexpensive.

is used widely in Europe for security applications.

can use a person's voice as a unique, measurable trait.

only uses physical measurements for identification.
Question 17
In which method of encryption is a single encryption key sent to the receiver so both sender and receiver share the same key?
Question options:

SSL/TLS

Symmetric key encryption

Public key encryption

Private key encryption
Question 18
A foreign country attempting to access government networks in order to disable a national power grid would be an example of:
Question options:

phishing.

denial-of-service attacks.

cyberwarfare.

cyberterrorism.
Question 19
The child domain of the root is the:
Question options:

top-level domain.

second-level domain.

host name.

domain extension.
Question 20
Which type of network treats all processors equally and allows peripheral devices to be shared without going to a separate server?
Question options:

MAN

Wireless

LAN

Peer-to-peer
Online Exam 5
Question 21
Customer relationship management systems typically provide software and online tools for sales, customer service, and:
Question options:

marketing.

account management.

advertising.

public relations.
Question 22
Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:
Question options:

prediction markets.

behavioral targeting.

crowdsourcing.

social shopping.
Question 23
Which of the following best describes the digital social graph?
Question options:

A person's direct and indirect relationships

All of a person's closest digital relationships

A mapping of all online social relationships

All of the online and offline relationships a person has
Question 24
Operational CRM applications include tools for:
Question options:

identifying buying patterns.

calculating CLTV.

sales force automation.

pinpointing unprofitable customers.
Question 25
__________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
Question options:

Analytical

Employee

Operational

Partner
Question 26
What is the difference between personalization and customization, as applied to e-commerce technologies?
Question options:

Customization is any type of adjustment made to a product <em>by </em> the user; personalization refers to a business changing a product or service <em>for </em> the user.

Personalization is any type of adjustment made to a product <em>by </em> the user; customization refers to a business changing a product or service <em>for </em> the user.

Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences.

Personalization refers to adjusting marketing messages for a consumer; customization refers to adjusting a product or service based on a user's preferences.
Question 27
Which of the following best illustrates the sales revenue model?
Question options:

eBay receives a small fee from a seller if a seller is successful in selling an item.

Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.

Flickr provides basic services for free, but charges a premium for advanced services.

Apple accepts micropayments for single music track downloads.
Question 28
The business value of an effective supply chain management system includes all of the following EXCEPT:
Question options:

faster time to market.

cost reduction.

supply matched to demand.

improved delivery service.
Question 29
Compared to digital markets, traditional markets have:
Question options:

lower search costs.

stronger network effects.

higher delayed gratification effects.

higher transaction costs.
Question 30
Enterprise software is built around thousands of predefined business processes that reflect:
Question options:

the firm's organization.

industry goals.

best practices.

cutting edge workflow analyses.
Question 31
Which of the following is NOT one of four types of presence to be considered when building an E-commerce presence?
Question options:

Offline media

Websites

Social media

Corporate
Question 32
In order to achieve maximum benefit from an enterprise software package, a business:
Question options:

customizes the software to match all of its business processes.

uses only the processes in the software that match its own processes.

changes the way it works to match the software's business processes.

selects only the software that best matches its existing business processes.
Question 33
Supply chain software can be classified as either supply chain __________ systems or supply chain __________ systems.
Question options:

planning; execution

demand; continual

upstream; downstream

push; pull
Question 34
Content providers use __________ systems to process large amounts of very small monetary transactions cost-effectively.
Question options:

subscription

mobile payment

transaction fee

micropayment
Question 35
Walmart's continuous replenishment system is an example of a __________ model.
Question options:

push-based

pull-based

enterprise-based

supply chain optimization
Question 36
A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):
Question options:

exchange.

vertical market.

private exchange.

e-hub.
Question 37
A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:
Question options:

process management software.

ERP systems.

groupware.

application software.
Question 38
Net marketplaces:
Question options:

focus on continuous business process coordination between companies for supply chain management.

are industry owned or operate as independent intermediaries between buyers and sellers.

are geared towards short-term spot purchasing.

are more relationship oriented than private industrial networks.
Question 39
Which of the following is NOT an example of next-generation enterprise applications?
Question options:

Open-source solutions

Social CRM

Solutions incorporating SCM

Solutions incorporating SOA
Question 40
Information density refers to the:
Question options:

richness—complexity and content—of a message.

total amount and quantity of information delivered to consumers by merchants.

total amount and quantity of information available to all market participants.

amount of information available to reduce price transparency.

BZ380 Lesson 3 Exam SCORE 100 PERCENT.....OBJECTIVE

Online Exam 3
Question 1
All of the following are technologies used to analyze and manage big data EXCEPT:
Question options:

cloud computing.

noSQL.

in-memory computing.

Hadoop.
Question 2
A one-to-many relationship between two entities is symbolized in a diagram by a line that ends with:
Question options:

two short marks.

three short marks.

a crow's foot.

a crow's foot topped by a short mark.
Question 3
The data dictionary serves as an important data management tool by:
Question options:

assigning attributes to the data.

creating an inventory of the data elements contained in the database.

presenting data as end users or business specialists would perceive them.

maintaining data in updated form.
Question 4
In place of application server software to allow a Web server to communicate with a back-end database, you can use:
Question options:

CGI.

HTML.

Java.

SQL.
Question 5
A household appliances manufacturer has hired you to help analyze their social media datasets to determine which of their refrigerators are seen as the most reliable. Which of the following tools would you use to analyze this data?
Question options:

Text mining tools

Sentiment analysis software

Web usage mining technologies

Data mining software for identifying associations
Question 6
In a relational database, the three basic operations used to develop useful sets of data are:
Question options:

select, project, and where.

where, from, and join.

select, project, and join.

where, find, and select.
Question 7
Microsoft SQL Server is a(n):
Question options:

DBMS for both desktops and mobile devices.

Internet DBMS.

desktop relational DBMS.

DBMS for midrange computers.
Question 8
Data mining is a tool for allowing users to:
Question options:

quickly compare transaction data gathered over many years.

find hidden relationships in data.

obtain online answers to ad-hoc questions in a rapid amount of time.

summarize massive amounts of data into much smaller, traditional reports.
Question 9
DBMSs typically include report-generating tools in order to:
Question options:

retrieve and display data.

display data in an easier-to-read format.

display data in graphs.

perform predictive analysis.
Question 10
__________ are computers consisting of a circuit board with processors, memory, and network connections that are stored in racks.
Question options:

Mainframes

Rack servers

Blade servers

Hybrid servers
Question 11
The relationship between entities and attributes is best illustrated by the entity __________ with the attribute __________.
Question options:

CUSTOMER; PRODUCT

CUSTOMER; PURCHASE

PRODUCT; PURCHASE

PRODUCT; CUSTOMER
Question 12
A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n):
Question options:

SOA.

SLA.

TCO.

RFQ.
Question 13
Which type of infrastructure service provides voice and video connectivity to employees, customers, and suppliers?
Question options:

Networking

Telephone

VOIP

Telecommunications
Question 14
Interpretations of Moore's law assert that:
Question options:

computing power doubles every 18 months.

transistors decrease in size 50% every two years.

data storage costs decrease by 50% every 18 months.

PCs decrease in market share by 9% every 5 years.
Question 15
Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.
Question options:

5, 2, 3, 4, 1

5, 4, 2, 3, 1

4, 5, 2, 3, 1

4, 5, 3, 2, 1
Question 16
When the same attribute in related data files has different values, this is called data:
Question options:

redundancy.

inconsistency.

dependence.

discrepancy.
Question 17
Which of the following factors does NOT help explain why computing resources today are ever more available than in previous decades?
Question options:

Network economics

Widespread rejection of technology standards

Moore's law

Declining communications costs and the Internet
Question 18
__________ tools are used to analyze large unstructured data sets, such as e-mail, memos, survey responses, etc., to discover patterns and relationships.
Question options:

OLAP

Text mining

In-memory

Clustering
Question 19
The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of:
Question options:

co-location.

edge computing.

grid computing.

quantum computing.
Question 20
Big data does NOT refer to:
Question options:

datasets with fewer than a billion records.

datasets with unstructured data.

machine-generated data (i.e. from sensors).



data created by social media (i.e. tweets, Facebook Likes).

BZ380 Lesson 2 Exam Score 100 PERCENT....OBJECTIVE Q.

Question 1
Re-designing and automating business processes can be seen as a double-edged sword because:
Question options:

increases in efficiency may be accompanied by job losses.

increases in efficiency may be accompanied by poor data quality.

support for middle-management decision-making may be offset by poor data quality.

reliance on technology results in the loss of hands-on knowledge.
Question 2
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
Question options:

It sees information systems as a way to rearrange the inputs and outputs of the organization.

It sees the inputs and outputs, labor and capital, as being infinitely malleable.

It sees an organization as a collection of rights, privileges, obligations, and responsibilities.

It sees the organization as a social structure similar to a machine.
Question 3
Under Mintzberg's classification of organizational structure, the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals falls under the category of:
Question options:

entrepreneurial structures.

divisionalized bureaucracies.

professional bureaucracies.

adhocracies.
Question 4
Which of the following best describes how new information systems result in legal gray areas?
Question options:

They work with networked, electronic data, which are more difficult to control than information stored manually.

They result in new situations that are not covered by old laws.

They are implemented by technicians rather than managers.

They are created from sets of logical and technological rules rather than social or organizational mores.
Question 5
Which of the following is NOT one of the current key technology trends that raise ethical issues?
Question options:

Data storage improvements

Data analysis advancements

Increase in multimedia quality

Increase in use of mobile devices
Question 6
Along with capital, __________ is the primary production input that the organization uses to create products and services.
Question options:

structure

culture

politics

labor
Question 7
A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the Utilitarian Principle in evaluating this situation?
Question options:

His action is acceptable, because the grocer suffers the least harm.

His action is acceptable, because the higher social value is the survival of the family.

His action is wrong, because the man would not want the grocer to steal from him.

His action is wrong, because if everyone were to do this, the concept of personal property is defeated.
Question 8
The Federal Trade Commission FIP principle of Notice/Awareness states that:
Question options:

customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.

data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.

Web sites must disclose their information practices before collecting data.

consumers should be able to review the data collected about them.
Question 9
An organization is a/an:
Question options:

stable, formal social structure that takes resources from the environment and processes them to produce outputs.

informal, legal entity with internal rules and procedures that must abide by laws.

collection of people and other social elements.

group of people and information systems not connected in any meaningful way.
Question 10
A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which historical ethical principle?
Question options:

Kant's Categorical Imperative

The Golden Rule

The Risk Aversion Principle

The &quot;No free lunch&quot; rule
Question 11
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as __________ costs.
Question options:

switching

network

transaction

agency
Question 12
One of the drawbacks of patent protection is:
Question options:

that only the underlying ideas are protected.

digital media cannot be patented.

preventing the ideas from falling into public domain.

the years of waiting to receive it.
Question 13
According to agency theory, the firm is viewed as a(n):
Question options:

unified, profit-maximizing entity.

task force organization that must respond to rapidly changing environments.

entrepreneurial endeavor.

&quot;nexus of contracts&quot; among self-interested individuals.
Question 14
The most common reason business systems fail is:
Question options:

software bugs.

data quality.

hardware failures.

facilities failures.
Question 15
Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?
Question options:

CTS

CVS

RSI

Technostress
Question 16
The Online Privacy Alliance:
Question options:

encourages self-regulation to develop a set of privacy guidelines for its members.

protects user privacy during interactions with Web sites.

has established technical guidelines for ensuring privacy.

is a lobbying organization promoting the online privacy interests of consumers.
Question 17
As per the __________, if an action cannot be taken repeatedly, it is not right to take at all.
Question options:

slippery-slope rule

lemming rule

high-failure cost rule

utilitarian principle
Question 18
__________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.
Question options:

Liability

Due process

The courts of appeal

Accountability
Question 19
All of the following are considered disruptive technologies EXCEPT:
Question options:

instant messaging.

e-mail.

Internet telephony.

PCs.
Question 20
The interaction between information systems and organizations is influenced:
Question options:

primarily by the decision making of middle and senior managers.

by the development of new information technologies.

by many factors, including structure, politics, culture, and environment.

by two main microeconomic forces: capital and labor.

BZ380 Lesson 1 Exam SCORE 100 PERCENT..OBJECTIVE Q

Online Exam 1
Question 1
To manage relationships with your customers, you would use a(n) __________ system.
Question options:

CRM

MIS

CLE

KMS
Question 2
Which of the following constitutes an organizational element in the UPS tracking system described in chapter 1?
Question options:

The specification of procedures for identifying packages with sender and recipient information

Monitoring service levels

Promoting the company strategy of low-cost, superior service

The use of handheld computers and networks for managing package delivery
Question 3
Disciplines that contribute to the technical approach to information systems are:
Question options:

computer science, engineering, and networking.

operations research, management science, and computer science.

engineering, utilization management, and computer science.

management science, computer science, and engineering.
Question 4
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
Question options:

ESS

TPS

MIS

DSS
Question 5
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Question options:

Privacy

Permissions

Time zones

Language
Question 6
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
Question options:

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

CRM, to maintain easily accessible customer records to minimize the time spent looking for client data

KMS, for minimizing redundant work on similar clients

Marketing system, for improving sales levels
Question 7
The average number of tickets sold daily online is an example of:
Question options:

input.

raw data.

meaningful information.

feedback.
Question 8
An example of a business using information systems to create new products and services is:
Question options:

Wal-Mart's RetailLink system.

the Mandarin Oriental hotel's customer-preference tracking system.

Verizon's Web-based digital dashboard.

Apple Inc.'s iPod.
Question 9
A(n) __________ system is typically a major source of data for other systems.
Question options:

transaction processing

management information

executive support

decision-support
Question 10
An example of a cross-functional business process is:
Question options:

identifying customers.

transporting the product.

creating a new product.

assembling a product.
Question 11
Sociologists study information systems with an eye to understanding:
Question options:

how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

how new information systems change the control and cost structures within the firm.

the production of digital goods.
Question 12
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Question options:

Customer intimacy

Operational excellence

Survival

Improved reporting
Question 13
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
Question options:

MIS

TPS

DSS

ESS
Question 14
Which of the following are key corporate assets?
Question options:

Intellectual property, core competencies, and financial and human assets

Production technologies and business processes for sales, marketing, and finance

Knowledge and the firm's tangible assets, such as goods or services

Time and knowledge
Question 15
Thomas Friedman's declaration that the world was now "flat" meant that:
Question options:

the Internet has reduced the economic advantages of developed countries.

globalization is starting to offer less advantage to large corporations.

the global economy is increasingly commanded by fewer and larger corporations.

global capitalism is homogenizing culture and business practices throughout the world.
Question 16
Which of the following systems is designed to support organization-wide process coordination and integration?
Question options:

Decision-support systems

Management information systems

CRM systems

Enterprise applications
Question 17
Which of the following is a highly structured decision?
Question options:

Creating a new product

Granting credit to a customer

Calculating the best trucking routes for product delivery

Estimating the effect of changing costs of supply materials
Question 18
Psychologists study information systems with an eye to understanding:
Question options:

how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

how new information systems change the control and cost structures within the firm.

the production of digital goods.
Question 19
Which level of the organization are ESS specifically designed to serve?
Question options:

Operational

End-user

Middle management

Senior management
Question 20
The term "management information systems" designates a specific category of information systems serving:
Question options:

integrated data processing throughout the firm.

transaction process reporting.

employees with online access to historical records.

middle management functions.

BZ380 ASSIGNMENT-4 Management Information Systems

Assignment 04

BZ380 Management Information Systems

 

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the "Format Requirementsʺ page for specific format requirements.

 

1.      Describe three (3) ways in which information systems are transforming business.

 

2.      Discuss telecommunication operations and three (3) security measures to ensure protection of information.

 

3.      List and describe the organizational, management, and technology dimensions of information systems. 

BUSI504 Week 3 Dropbox Assignment 1...Resigning

Read Case 2-4, "Resigning From the TV Station," on pp. 50-51 of the text. After you have read the case, prepare an essay answering Questions 1-4 at the end of the case. Your answers to the questions should be original, thoughtful, and well-reasoned, demonstrating your insight regarding the case and the questions presented. Your essay should be between 4-6 pages in length, double-spaced, using a 12-point Times New Roman or similar business font. You should answer the questions in the order presented. Style, and any use of citations, should follow the 6th edition of the APA Manual.

 

Resigning From the TV Station

 Jane Rye is a student of advertising at the local state university and will graduate at the end of the next term. She has a part-time job in the sales department at a local television station. When hired, Rye thought she was very lucky to have a job there, not only for the money but also for the work experience. Pat Trent, the sales manager who hired her, was Rye's immediate supervisor. Rye was doing a very good job and received considerable support from Trent. In fact, the sales manager had nothing but praise for Rye's work when reporting to top management. Trent often told her direct report that her work was exceptional and Trent would like to hire her on a permanent basis after graduation to head a new media research department for the station. The job seemed to promise a challenging and rewarding career. While Rye was flattered by the offer, she was not interested in the position because she found her present job unsatisfying. However, she never told Trent her feelings about the job or the possible appointment. Because Trent had trained Rye and had promoted her to everyone, Rye had become very loyal and grateful to her sales manager. Thus, Rye thought she would betray Trent if she were to refuse the job. After six weeks, however, Rye decided to quit and work part-time at the university, but she did not know how to approach her boss. Rye, feeling unable to say anything unpleasant to Trent, let time pass until the day she was ready to quit to start her new job. When Rye got to work that day, the sales manager was scheduled to leave town later that morning. Rye was forced to go into Trent's office while two other people were there discussing another matter. Trent asked Rye what she wanted, and Rye replied, "I am resigning." The sales manager was taken completely by surprise, asked Rye why she was resigning, and wondered what was to be done with the project Rye was handling. Rye apologized for such short notice. Rye explained that she was taking a part-time job at the school starting tomorrow. Trent, very disappointed in her direct report, said, "If you had told me sooner, I could have transferred the project to someone else—now I'm in a bind."

 

Questions

How should Rye have handled her resignation?

Where, when, and how do you think Rye should have resigned? Do you think Trent would have understood under different circumstances?

How did Trent foster Rye's reluctance to communicate?

What are some possible long-term repercussions of the way Rye handled her resignation?