BZ380 Lesson 1 Exam SCORE 100 PERCENT

Online Exam 1
Question 1
To manage relationships with your customers, you would use a(n) __________ system.
Question options:

CRM

MIS

CLE

KMS
Question 2
Which of the following constitutes an organizational element in the UPS tracking system described in chapter 1?
Question options:

The specification of procedures for identifying packages with sender and recipient information

Monitoring service levels

Promoting the company strategy of low-cost, superior service

The use of handheld computers and networks for managing package delivery
Question 3
Disciplines that contribute to the technical approach to information systems are:
Question options:

computer science, engineering, and networking.

operations research, management science, and computer science.

engineering, utilization management, and computer science.

management science, computer science, and engineering.
Question 4
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
Question options:

ESS

TPS

MIS

DSS
Question 5
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Question options:

Privacy

Permissions

Time zones

Language
Question 6
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
Question options:

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

CRM, to maintain easily accessible customer records to minimize the time spent looking for client data

KMS, for minimizing redundant work on similar clients

Marketing system, for improving sales levels
Question 7
The average number of tickets sold daily online is an example of:
Question options:

input.

raw data.

meaningful information.

feedback.
Question 8
An example of a business using information systems to create new products and services is:
Question options:

Wal-Mart's RetailLink system.

the Mandarin Oriental hotel's customer-preference tracking system.

Verizon's Web-based digital dashboard.

Apple Inc.'s iPod.
Question 9
A(n) __________ system is typically a major source of data for other systems.
Question options:

transaction processing

management information

executive support

decision-support
Question 10
An example of a cross-functional business process is:
Question options:

identifying customers.

transporting the product.

creating a new product.

assembling a product.
Question 11
Sociologists study information systems with an eye to understanding:
Question options:

how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

how new information systems change the control and cost structures within the firm.

the production of digital goods.
Question 12
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Question options:

Customer intimacy

Operational excellence

Survival

Improved reporting
Question 13
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
Question options:

MIS

TPS

DSS

ESS
Question 14
Which of the following are key corporate assets?
Question options:

Intellectual property, core competencies, and financial and human assets

Production technologies and business processes for sales, marketing, and finance

Knowledge and the firm's tangible assets, such as goods or services

Time and knowledge
Question 15
Thomas Friedman's declaration that the world was now "flat" meant that:
Question options:

the Internet has reduced the economic advantages of developed countries.

globalization is starting to offer less advantage to large corporations.

the global economy is increasingly commanded by fewer and larger corporations.

global capitalism is homogenizing culture and business practices throughout the world.
Question 16
Which of the following systems is designed to support organization-wide process coordination and integration?
Question options:

Decision-support systems

Management information systems

CRM systems

Enterprise applications
Question 17
Which of the following is a highly structured decision?
Question options:

Creating a new product

Granting credit to a customer

Calculating the best trucking routes for product delivery

Estimating the effect of changing costs of supply materials
Question 18
Psychologists study information systems with an eye to understanding:
Question options:

how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

how new information systems change the control and cost structures within the firm.

the production of digital goods.
Question 19
Which level of the organization are ESS specifically designed to serve?
Question options:

Operational

End-user

Middle management

Senior management
Question 20
The term "management information systems" designates a specific category of information systems serving:
Question options:

integrated data processing throughout the firm.

transaction process reporting.

employees with online access to historical records.

middle management functions.

PS350 Assignment 04

Instructions

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the "Format Requirementsʺ page for specific format requirements. Part A: Animal Experimentation The author of your textbook is a proponent of using animals for scientific research to gain insight into human medical, mental, and behavioral issues. She maintains that animal experimentation is a necessary part of that research. Write the following: Present two (2) reasons the author uses to justify the use of animals in psychological research. Provide at least two (2) specific examples to support each argument, citing your sources. Part B: Genetic Research Methods Genetic research methods are extremely useful to the study of the physiology of behavior because they help researchers understand the role of genetics in physiological differences across individuals. Write the following: Identify two (2) genetic research methods and explain how the methods are used to study genetic factors. Give one specific example for each method you described, citing your sources. Part C: Hit in the Ear Imagine you are a news correspondent and you are broadcasting at the World Series. All of a sudden you are hit in the ear with a baseball. What are some of the difficulties you may experience when going to work on Monday?

PS320V Assignment 8

Assignment 8

PS320 History and Systems of Psychology

Directions:  Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading.  Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar.  Sources must be cited in APA format.  Your response should be four (4) pages in length; refer to the "Assignment Format" page for specific format requirements.

 

This assignment requires you to write essays in response to each of the following:

 

1. Respecting evolution, compare and contrast the perspectives of Charles Darwin and Herbert Spencer. 

 

2. Outline Chomsky's Influence on Behaviorism and Psycholinguistics. 

 

3. Describe and explain Witmer's contribution to the field of clinical psychology.

 

 

PS320 Assignment 04

Assignment 4

PS320 History and Systems of Psychology

Directions:  Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading.  Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar.  Sources must be cited in APA format.  Your response should be four (4) pages in length; refer to the "Assignment Format" page for specific format requirements.

 

This assignment requires you to write essays in response to all of the following:

 

1.  In your own words, describe the influence of William of Ockham on the history of psychology.

 

2.  Provide an overview of Thomas Hobbes's laws of social life. 

 

3.  In a summary fashion, describe the romantic revolt, including its effects on psychology.

 

POSC292 Week 1 Internet Activity 1

The work of Niccolo Machiavelli (1469-1527) is frequently cited as the inspiration for realist thinking in International Relations. Learn about Machiavelli's life and times.   Then read excerpts from his famous primer on ruling, The Prince. Read the condensed version of chapters 12-24 especially carefully. If you are interested, you can also read the longer version of the Prince.

Answer the following questions about what you have read:

1. How does Machiavelli view human nature? Does he believe people are essentially good and honest or bad and deceitful? How does his view influence his advice? Give specific examples to support your answer.
2.  What is Machiavelli's position on whether it is better for a leader to be feared or loved? Why?
3.  How does Machiavelli feel about the need to maintain armed forces and the use of war as an instrument of foreign policy?
4. Does Machiavelli still offer valuable advice or insight that present-day leaders can use or are his views no longer relevant in today's world? Give examples.

 

MGT312T Week 3 Apply Exercise

Question 1

Arrow Furniture is a family-owned and operated manufacturer of high-end furniture located in North Carolina. The furniture industry has suffered from foreign competition over recent years. Nationwide, there have been massive layoffs and several large companies have closed. Arrow's workers are feeling these pressures and have begun displaying counterproductive behaviors. The HR manager recently told Mary Baker, the family member serving as CEO, that employees are threatening to unionize if they don't get higher pay and more job security. Mary is upset by this comment because the family has supported employees with decent salaries and health benefits. Higher wages are the last thing the company needs if they are to remain competitive. 

The Baker family wants to turn things around. They know they will have to be more competitive price-wise. This might be achieved by finding cheaper suppliers, lowering employee labor costs, or increasing productivity. That said, the Baker's strongly believe that it is important to "take care of their people," many of whom are lifelong employees.

A global car manufacturer is going to open a new facility in the community. It is likely the company will offer higher salaries and better benefits than offered by Arrow Furniture. The firm is known to offer such benefits in an attempt to reduce the need for a union. Jobs at this plant will be more technically advanced than those at Arrow and the company is offering job training to those who are interested. 

The Bakers are aware that the nature of work at Arrow results in moderate levels of hygiene factors and low motivators.

Using the 3-Step Problem-Solving Approach and the Organizing Framework, what should the Bakers do to motivate their employees and get support for the company's future plans?

 

Question 2

Review the following conversation:

Marcy:  Dana, can I talk to you for a couple of minutes? We've been roommates for two years and I think I have a time management problem. I just don't get enough done in a day. What do you think?

Dana:  Tell me more. How did you decide that you have a problem?

Marcy:  I never get everything done on my to-do list. The more I get done, the more I end up adding to the list. 

Dana:  What would solving the problem look like to you?

Marcy:  Well, I'd get everything done on my list.

Dana:  Is that realistic?

Marcy:  It's not, but what else am I going to do?

Dana:  What else can you do that will help? Can you work with an advisor? Use a scheduling program?

This is an example of coaching. Describe the process of coaching and explain why is it important for managers to be effective coaches.

 

 

 

MGT312T Week 2 Discussion

What is emotional intelligence (EI)? How can EI help a manager be (more)effective?