Thursday, July 2, 2020

BM350 Marketing Management Part I - Copy

Question 1
When consumers share a strong need that cannot be satisfied by an existing product, it is called ________.
A) negative demand
B) latent demand
C) declining demand
D) irregular demand

Question 2
Consider the real estate industry. The ________ for this industry includes construction companies, financing institutions, paint manufacturers, interior decorators, furniture manufacturers, and plumbing industries.
A) marketspace
B) latent market
C) need market
D) metamarket

Question 3
When demand is ________, it implies that more customers would like to buy the product than can be satisfied.
A) latent
B) irregular
C) overfull
D) full

Question 4
What is the traditional view of marketing?
A) Firms should just focus on production because if the products are good then they will automatically sell.
B) Firms should just focus on production and selling because marketing occurs as a part of the selling process.
C) Firms should have a proper marketing team that can increase consumers' awareness of their products and rouse their interest in them.
D) Firms should price their products as low as possible so that marketing them becomes easy.

Question 5
The value of an offering is described as ________.
A) the price consumers are charged for a product
B) the cost of manufacturing a product
C) the degree to which consumer demand for a product is positive
D) the sum of the tangible and intangible benefits and costs to customers

Question 6
When consumers share a strong need that cannot be satisfied by an existing product, it is called ________.
A) negative demand
B) latent demand
C) declining demand
D) irregular demand

Question 7
The ________ lays out the target markets and the value proposition that will be offered, based on an analysis of the best market opportunities.
A) organizational plan
B) strategic marketing plan
C) corporate tactical plan
D) corporate mission

Question 8
________ is a direction or sequence of events that has some momentum and durability; it reveals the shape of the future and can provide strategic direction.
A) fad
B) fashion
c) trend
D) megatrend

Question 9
A ________ is a set of procedures and sources managers use to obtain everyday information about developments in the marketing environment.
A) data warehousing system
B) viral marketing campaign
C) product management system
D) marketing intelligence system

Question 10
Which of the following would be the best illustration of a secondary belief or value?
A) belief in work
B) belief in giving to charity
C) belief in getting married
D) belief in getting married early

Question 11
The ________ phase of marketing research is generally the most expensive and the most prone to error.
A) data collection
B) research planning
C) questionnaire design
D) contact

Question 12
According to the concept of ________, a series of increasingly more specific "why" questions can reveal consumer motivation and consumers' deeper, more abstract goals.
A) word association
B) projection
C) visualizing
D) laddering

Question 13
The ________ phase of marketing research is generally the most expensive and the most prone to error.
A) data collection
B) research planning
C) questionnaire design
D) contact

Question 14
The marketing research process begins by ________.
A) developing a research plan
B) defining the problem, the decision alternatives, and research objectives
C) analyzing the internal environment
D) reading marketing research journals

Question 15
Total customer satisfaction is measured based on the relationship of ________.
A) expected value and total customer benefit
B) perceived performance and expectation
C) advertised outcomes and real outcomes
D) past experience and present experience

Question 16
_______ is the process by which we select, organize, and interpret stimuli into a meaningful and coherent picture.
A) Consumption
B) Perception
C) Acculturation
D) Assimilation

Question 17
________ is the tendency to interpret information in a way that will fit our preconceptions.
a.    Selective retention
b.    Cognitive dissonance
c.    Selective distortion
d.    Subliminal perception

Question 18
A given percentage increase in consumer demand can lead to a much larger percentage increase in the demand for plant and equipment necessary to produce additional output. Economists refer to this as:
A) derived demand
B) inelastic demand
C) the acceleration effect
D) a straight rebuy

Question 19
A company's ________ includes all the experiences the customer will have on the way to obtaining and using the offering.
A) value proposition
B) value delivery system
C) customer-value analysis
D) total customer benefit

Question 20
In reordering office supplies, the only stages that the buyer passes through are the product specification stage and the ________ stage.

A) problem recognition
B) general need description
C) order-routine specification
D) performance review

Question 21
The process of building, maintaining, and using customer databases and other databases for the purpose of contacting, transacting, and building customer relationships is called ________.
A) data warehousing
B) data mining
C) database marketing
D) participatory marketing

Question 22
Identify the four pillars of brand equity, according to brand asset valuator model.
A) relevance, performance, bonding, and advantage
B) presence, performance, advantage, and bonding
C) energized differentiation, relevance, esteem, and knowledge
D) brand salience, brand feelings, brand imagery, and brand performance

Question 23
Brand equity can be built by ________, which create(s) equity by linking the brand to other information in memory that conveys meaning to customers.
A) internal marketing
B) brand transferability
C) secondary associations
D) customer alignment

Question 24
____ are associations designed to overcome perceived weaknesses of the brand
A) Conceptual points-of-parity
B) Category points-of-parity
C) Competitive points-of-parity
D) Competitive points-of-difference

Question 25
________ brands are positioned with respect to competitors' brands so that more important (and more profitable) flagship brands can retain their desired positioning.
A) Flanker
B) Attacker
C) Defender
D) Simulation



Wednesday, July 1, 2020

ENV100T Week 3 WileyPLUS Weekly Exam

Question 1
How are San Francisco, California, and Mount Saint Helens, Washington related?


    Both lie on a geological plate boundary.

    Both are part of the same mountain range.

    They were formed by the same volcanic event.

    Both are regions of upwelling.

Question 2
In soil formation, the parent material provides:


    humus

    minerals

    water-holding capacity

    mycorrhizae

Question 3
What percentage of the earth's land area is suitable for agriculture?


    1%

    6%

    11%

    27%

Question 4
Which of the following identifies a method used to separate impurities from molten metal?


    tailings

    phytoremediation

    mine drainage

    smelting

Question 5
Which of the following statements about nutrient cycling is TRUE?


    Bacteria and fungi are involved in nutrient cycling as they decompose detritus transforming large organic molecules into small inorganic molecules, including carbon dioxide, water, and nutrient minerals like nitrates.

    Nutrient cycling is the pathway of various nutrient minerals or elements from the environment through organisms and back to the environment.

    Nonliving processes are also involved in nutrient cycling, such as the weathering of the parent material replaces some nutrient minerals lost through erosion.

    All of the above statements are true about nutrient cycling.

Question 6
Contour plowing, strip cropping, and terracing are soil conservation methods that are BEST suited to which of the following situations?


    Arid soils prone to salinization

    Nitrogen depleted soils

    Reclaimed mine areas

    Soils located on slopes

Question 7
In the diagram below, the horizontal layers are called ___ while the entire vertical section of the soil from surface to bedrock is called ___.

    soil horizons…soil profile

    topsoil…topography

    soil profile…leaching

    humus…soil horizons

Question 8
Which of the following minerals is INCORRECTLY paired with its use(s)?


    aluminum – electrical wiring

    iron – steel

    sand – glass and concrete

    sulfur – making plastics and wallboard

Question 9
The hill of loose rock produced as a by-product of strip mining is known as:


    overburden.

    a spoil bank.

    an open pit.

    acid mine drainage.

Question 10
Fifty percent of all the wood that is harvested from the world's forests is:


    made into furniture

    used in producing paper

    burned directly as fuelwood

    used to make children's toys

Question 11
Public lands may be used for:


    resource extraction

    livestock grazing

    wildlife habitat

    all of the above
Question 12
What is the relationship of overgrazing to desertification?


    Overgrazing is the destruction of a grassland ecosystem; desertification is the destruction of a desert ecosystem.

    Overgrazing results in barren exposed soil; if erosion continues, it contributes to desertification.

    Overgrazing is brought about by livestock operations; desertification is brought about by crop cultivation.

    Overgrazing and desertification are both a result of the introduction of non-native species coupled with extended droughts.
   
Question 13
Sustainable forestry:


    seeks to conserve forests for the long-term commercial harvest of timber and non-timber forest products by maintaining a mix of forest trees, by age and species, rather than imposing a monoculture.

    due to the complexity of goals, is most effective when it involves cooperation among environmentalists, loggers, farmers, indigenous peoples, and local, state, and federal governments.

    approaches vary from one forest ecosystem to another, in response to different environmental, cultural, and economic conditions.

    is all of the above.

Question 14
Which of the following statements about forests in the U.S. is FALSE?


    The majority (well over 50%) of U.S. forests are owned and managed by private individuals.

    Forests in the eastern U.S. are holding steady or even expanding due to secondary succession on abandoned farmland.

    One of the biggest threats to forests in the U.S. is their potential subdivision and conversion to suburban development like housing and shopping malls.

    Projected conversion of forests to agriculture, urban, and suburban lands over the next 40 years will have the greatest potential impact in the south.

Question 15
Habitat corridors are intended to provide:


    additional habitat fragmentation.

    increase in species richness within forest monocultures.

    a means for controlling insect pests and invasive species.

    a means of migration so animals can interbreed.

Question 16
What is the reason that forests tend to be cooler and moister than surrounding open lands?


    elevation

    latitude

    canopy cover

    transpiration

Question 17
A protected zone that connects isolated unlogged or undeveloped areas is called:


    a habitat corridor

    sustainable forestry

    shelterwood cutting

    a monoculture

Question 18
Which of the following is a benefit of pesticide use?


    with repeated application of pesticide, pests develop genetic resistance

    pesticides reduce the amount of crop lost through competition with weeds

    pesticides exhibit persistence, degrading slowly

    pesticides show mobility, moving other than where they were applied

    pesticidesbioaccumulate in the food chain

Question 19
Which of the following statements about pesticides is false?


    The prolonged use of a particular pesticide can cause a pest population to develop genetic resistance to it.

    Most pesticides affect more species than the pests for which they are intended.

    Pesticides applied to agricultural lands tend to stay where they are applied.

    Most pesticides are chemically stable and do not degrade readily in the environment.

    Pesticides reduce the amount of crop loss through consumption by insects.
Question 20
What would a narrow-spectrum pesticide kill?


    its target organism

    indiscriminate organisms in the vicinity of its spray

    thin-leaved plants

    tapered insects such as wasps and ants

    all organisms in a restricted range



ENV100T Week 2 WileyPLUS Weekly Exam SCORE 100 PERCENT

Question 1
Keystone species:
    are only found in aquatic habitats.
    are always found at the top of the food chain.
    are vital to the soil balance of an entire ecosystem.
    are usually not the most abundant species in the ecosystem.

Question 2
All of the following traits are characteristic of the adaptations of prey EXCEPT:

    producing toxins.
    having the appearance of twigs or leaves.
    warning coloration.
    all of the above are characteristic prey adaptations

Question 3
The nitrogen cycle is one of the most important and complex of the biogeochemical cycles. Why is nitrogen important?

    It's an Ozone depleting gas
    It's an essential part of biological molecules such as proteins and nucleic acids (DNA)
    It's the most toxic element to living organisms
    Nitrogen dilutes the oxygen in the atmosphere causing respiratory problems

Question 4
What important process might be severely impacted by colony collapse disorder?

    nutrient cycling
    pollination
    symbiosis
    predation

Question 5
What is the step in the nitrogen cycle in which gaseous nitrogen is converted into ammonia?

    ossification
    ammonification
    assimilation
    nitrogen fixation

Question 6
The mushrooms seen growing here gets its nutrition from:

    Decomposing dead organic material that is the dead tree.
    Photosynthesis.
    Capturing earthworms and other soil invertebrates.
    The living tree itself.

Question 7
How does the phosphorus cycle DIFFER from the carbon cycle?

    There is little or no human impact on the phosphorus cycle.
    Phosphorus is not a critical component of living organisms.
    The hydrosphere plays a role in the phosphorus cycle.
    The atmosphere does not contribute to the phosphorus cycle.

Question 8
Approximately what percentage of the atmosphere is CO2?

    0.001%
    0.04%
    10%
    30%

Question 9
How are temperate rain forests and the boreal forest similar?

    Both have mild winters
    Both are dominated by conifers
    Both have tree species that are drought adapted
    Both experience dense fogs

Question 10
The biomes that commonly have fire-adapted species and are known for supporting herds of grazing animals are:

    temperate grassland and temperate deciduous forest.
    temperate grassland and savanna.
    chaparral and boreal forest.
    boreal forest and temperate deciduous forest.

Question 11
Individuals within a population each have a unique combination of traits, which is known as:

    Genetic variation.
    Reproductive capacity.
    Evolution.
    Differential reproductive success.

Question 12
Which of the following biomes is NOT known for its wood and lumber production?

    temperate rain forest
    taiga
    chaparral
    temperate deciduous forest

Question 13
What is the main difference between short and tall grass prairies?

    One is dominated by grasses and the other is dominated by forbs.
    Tall grass prairies receive more rainfall than short grass prairies.
    Short grass prairies occur in warmer latitudes than tall grass prairies.
    Tall grass prairies typically have colder winters than short grass prairies.

Question 14
Which biome has considerable organic material in the soil, annual precipitation of 10-30 inches, and periodic wildfires to maintain the dominant vegetation?

    temperate deciduous forest.
    chaparral.
    temperate grassland.
    boreal forest.

Question 15
What biome is most likely to have the following temperature and rainfall profile?
    savanna
    boreal forest
    tropical rainforest
    temperate deciduous forests

Question 16
Which of the following is a biological control that is used to suppress wild fires in chaparral?

    viral diseases
    goats
    introduced species
    insect herbivores


Question 17
All of the following apply to estuaries EXCEPT:

    There provide very valuable breeding grounds for commercially important fish and shellfish.
    There is no salinity in estuarine ecosystems due to large supply of fresh water from a river.
    Plants and algae that grow here have high tolerance for changing environmental conditions like salinity and light penetration.
    These coastal ecosystems provide a barrier against the ocean during storms.

Question 18
The graph below is a record of the population size of reindeer on one of the Pribilof Islands off the coast of Alaska where they were introduced in 1911. If it is known that the availability of winter forage determines the carrying capacity for reindeer, what can be interpreted from this graph?



    The population crashed due to overgrazing by the reindeer.
    An environmental resistance factor like disease caused the population to decline somewhat.
    Some reindeer were lost to predation by wolves.
    Some reindeer emigrated to another island.

Question 19
The young age structure of urban areas can be attributed to:

    high birth rates in urban areas
    influx of young people from rural areas
    high death rates in urban areas
    the presence of more females than males in urban areas

Question 20
Which factors eventually cause birth rates to decline during a demographic transition?

    Birth rates decline due to improved health care and modern medicines.
    Birth rates decline due to increased education of women.
    Birth rates decline due to increased contraceptive use.
    All of these choices ultimately contribute to declining birth rates.

Question 21
According to the demographic transition model, an improving economy in a country is generally correlated with which of the following?

    Increased birth rate and increased population growth rate
    Increased death rate and decreased population growth rate
    Decreased birth rate and increased population growth rate
    Decreased birth rate and decreased population growth rate
Question 22
What change in human population growth is predicted by the United Nation's population models?

    Population will double by 2100.
    Population will begin to level off by 2100.
    Population will continue to grow exponentially.
    Population will level off by 2525.

Question 23
What is probably the single most important factor affecting high total fertility rate in human populations?

    Limited access to family planning services.
    The low status of women in many societies.
    The economic status of large families.
    Cultural traditions.

Question 24
Who was the first scientist to sound the alarm about the growth of the human population and the ability of the earth to handle a large population of humans?

    Charles Darwin
    Paul Ehrlich
    Thomas Malthus
    Rachel Carson

Question 25
What do population ecologists study?

    How animal communities form and interact
    How groups of animals of the same species respond to their environment
    The impact of humans on the environment
    How ecosystems fit into the landscape



ENV100T Week 1 WileyPLUS Weekly Exam -SCORE 100 PERCENT

Question 1
Why is a risk analysis usually performed in solving environmental problems?

    To provide public awareness and endorsement.
    To monitor the initial assessment and modeling of the problem.
    To solicit public opinion about how evidence should be interpreted when selection a course of action.
    To analyze the potential effect of an intervention versus doing nothing.

Question 2
A state agency has contacted you to do a scientific assessment of kudzu in a nature preserve in southern Georgia. They are concerned about the effects of the non-native invasive vine on a small rare plant that grows on the forest floor in the preserve, but which is found nowhere else in the state. Kudzu is only growing in the east side of the preserve because it hasn't yet had time to invade further. In order to assess the effects of kudzu on the rare plant, you set up the following experiment:

Site 1. On the east side of the park with the kudzu, you set up ten 1m × 1m plots on the forest floor. In each plot you count the number of individuals of the rare plant.
Site 2. On the west side of the park without the kudzu, you set up ten 1m × 1m plots of the forest floor. In each plot you count the number of individuals of the rare plant.

Based solely on the data represented in the associated table, what can you report to the agency that contracted you to do this study?

Site    Mean number of individuals of rare plant per plot
Site 1    1.7
Site 2    4.2
    Kudzu is shading out the rare plant.
The rare plant is unaffected by the presence of the kudzu.

    Fewer individuals of the rare plant grow in the presence of kudzu when compared to areas without kudzu.

    It will be impossible to remove kudzu from the park because it grows too fast.

Question 3
The resource shown here can be classified as:
1. perpetually renewable
2. nonrenewable
3. renewable only if they are replanted and given time to grow

    1 only
    2 only
    3 only
    both 1 and 2

Question 4
What does this graph suggests about our current use of fossil fuels?
    We are treating this resource sustainably as the number of barrels of oil consumed has increased over time.

    We are depleting this non-renewable resource at a rate faster today than 20 years ago.

    The price of oil will continue to decrease as there is more oil supply than there is demand.

    We have found many new sources of oil as reflected in the increase in oil consumption.

Question 5
What does the phrase "environmental sustainability" imply?


    The actions of humans directly impact the wellbeing of the natural environment.

    Future generations will have the resources necessary for quality of life.

    A shared global responsibility is necessary for conservation practices.

    All of the above are implied by environmental sustainability.

Question 6
Which of the following ecological footprints is the largest?

    Ecological footprint of a single individual in U.S.

    Ecological footprint of a single individuals in France

    Ecological footprint of a single individuals in India

    Ecological footprint of 6 individuals in India

Question 7
The photograph below is an image of Times Square in New York City. Based on the photo, what do you think is USA's most likely contribution to environmental problems?

1. Environmental sustainability due to the population density in NYC
2. People overpopulation due to the population density in NYC
3. Consumption overpopulation as reflected by the advertising billboards


    1 only

    2 only

    3 only

    1 and 2 are both reflected in the photograph
Question 8
What is the environmental significance of the process of "consumption"?

    Consumption can outstrip the natural resources available and lead to overexploitation of the environment.

    Extravagant consumption can create an environment of raising one's status among peers.

    The process of consumption is an economic act, providing the "demand" necessary for the "supply" of the environment.

    Consumption can generate economic growth that relies significantly on the importation of natural resources, which benefits the environments of less-developed countries.

Question 9
A personal perspective based on a collection of basic values and beliefs about how the environment works, that helps us make sense of our place and purpose in it, and determine right and wrong behaviors describes:

    Voluntary simplicity
    Deep ecology worldview
    Western worldview
    Environmental worldview

Question 10
What does the photograph BEST represent?
    A deep ecology worldview.
    Sustainable consumption.
    Child labor.
    Poverty.

Question 11
Widespread adoption of sustainable consumption at the global level will not be easy because:

    sustainable consumption requires the eradication of poverty which requires that poor people increase their consumption of certain essential resources to improve the quality of their lives and these resources are no longer available.

    sustainable consumption requires that the consumption patterns of people in highly developed countries must change to allow for the eradication of poverty and such changes in the lifestyles of people in highly developed countries is a challenge.

    sustainable consumption requires that everyone embrace voluntary simplicity on a compulsory basis and while this is supported by politicians, economists are not in support.

    sustainable consumption requires the excessive reliance on global resources that will result in a tragedy of the commons.

Question 12
Which of the actions indicated in the photographs below would be the BEST way to address the goal of mitigating climate change for achieving sustainable living:

Energy Neutral Construction
Family Planning in Egypt
Bicycle Rack in Amsterdam
Restoration in Indonesia


    Energy Neutral Construction

    Family Planning in Egypt

    Bicycle Rack in Amsterdam

    Restoration in Indonesia

Question 13
A type of sustainable consumption which recognizes that individual happiness and quality of life are not necessarily linked to the accumulation of material goods but rather that a person's values and character define that individual more than how many things he or she own is known as:

    environmental ethics
    voluntary simplicity
    sustainable development
    environmental justice

Question 14
What rights does environmental justice seek to provide?

    Adequate protection from environmental hazards.
    Adequate wealth to live in clean neighborhoods.
    The right to follow western worldview ideas.
    Ability to live the deep ecology lifestyle.

Question 15
Environmental sustainability implies:

    the actions of humans directly impact the wellbeing of the natural environment
    future generations will have the resources necessary for quality of life
    the environment can function indefinitely without going into a decline from the stresses imposed by human society on natural systems
    all of these choices

Question 16
Which of the following is the BEST example of sustainable consumption?

    Constructing a house on farmland on the edge of town and carpooling to work.
    Flying to the Bahamas for a weekend getaway.
    Preparing a meal at home with food bought at the local farmers market.
    Purchasing five pairs of shoes at a local minority owned business.

Question 17
National income accounts are incomplete estimates of national economic performance because national income accounts do NOT include

    gross domestic product
    net domestic product
    estimates of imported goods and services
    estimates of external costs such as natural resource depletion and the environmental cost of economic activities

Question 18
Which of the following was probably the MOST significant event in 1999 to impact the environment?

    The Kyoto Protocol was signed by the United States.
    The Exxon Valdez created the world's largest oil spill.
    World human population reached 6 billion individuals.
    The first Earth Day celebration was held.

Question 19
What type of pollution control strategy does the Clean Air Act mainly depend on?

    command-and-control regulation.
    incentive-based regulation.
    relative control regulation.
    environmental impact statements.

Question 20
What is the BEST definition of preservation?

    Setting aside land and natural resources.
    Careful management of land and resources.
    Using land and natural resources based on current needs.
    Multiple use management of land and natural resources.

Question 21
The study of how people use their limited resources to try to satisfy their unlimited wants is:

    business analysis.
    model testing.
    hypothesis development.
    economics.

Question 22
In economic terms, oils and chemicals burning in the Cuyahoga River would represent:

    a national income account
    overuse of a sink
    overuse of a source
    an increase in natural capita

Question 23
What does the diagram below illustrate?

    EIS
    NEPA
    NIMBY
    Kyoto Protocol

Question 24
All of the following endangered species have recovered enough to be removed from the endangered species list except:

    American alligator
    California gray whale
    Bald eagle
    Manatee

Question 25
Any part of the natural environment used to promote the welfare of people or other species is called:

    conservation
    preservation
    a resource
    multiple use management



ENV100T Week 1 Participation Prompt Week 1, Day 5

For this assignment, you will discuss with the other members of your assigned Discussion Group your experiences with environmental policy.

 Post a 150-word response to one the following Discussion Prompts by Day 5 in the discussion B) What are at least two major environmental challenges faced by society? What has been the effect of these challenges on society?



 

EN130 Assignment 3 (2018)

Assignment 03

EN130 English Composition II

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be a minimum of two (2) double-spaced pages to a maximum of three (3) pages in length; refer to the "Assignment Format" page located on the Course Home page for specific format requirements.

 

 

Using what you've learned in Lessons 1 and 2, as well as Lesson 3, write a well-developed descriptive essay on one of the following topics:

 

·         Your personal experience of racism

·         An event that changed your worldview

·         Your first day at primary school/in junior high/on your first job

·         Your first rock concert/opera/play  

·         An interesting person who influenced your worldview

·         A visit to a theme park, such as Disneyland

·         Your first date

 

You may use outside sources if you document them using APA format, or you may write this essay based entirely on your knowledge/experience.



 

 

 

 

EN 130_Assignment_04 (2018)

Assignment 04

EN130 English Composition II

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be a minimum of two (2) double-spaced pages to a maximum of three (3) pages in length; refer to the "Assignment Format" page located on the Course Home page for specific format requirements.

 

Using what you've learned in Lessons 1 and 2, as well as Lesson 4, write a well-developed process analysis essay on one of the following topics:

 

4  Describe and analyze steps toward increased self-esteem.

4  Explain how to find employment after college graduation.

4  Explain how to select and care for adopted shelter pets.

4  Explain how to write a résumé or college application essay.

4  Explain how to prepare a favorite dish.

4  Explain and describe the different kinds of learning styles.

 

You may use outside sources if you document them using APA format, or you may write this essay based entirely on your knowledge/experience.


 

 

H400 Thesis Revised

Requirement: Write a double-spaced, one-page outline that includes the thesis, major points, supporting points of evidence, and conclusio...