Monday, September 30, 2019

BUSI504 Week 3 Dropbox Assignment 1...Resigning

Read Case 2-4, "Resigning From the TV Station," on pp. 50-51 of the text. After you have read the case, prepare an essay answering Questions 1-4 at the end of the case. Your answers to the questions should be original, thoughtful, and well-reasoned, demonstrating your insight regarding the case and the questions presented. Your essay should be between 4-6 pages in length, double-spaced, using a 12-point Times New Roman or similar business font. You should answer the questions in the order presented. Style, and any use of citations, should follow the 6th edition of the APA Manual.

 

Resigning From the TV Station

 Jane Rye is a student of advertising at the local state university and will graduate at the end of the next term. She has a part-time job in the sales department at a local television station. When hired, Rye thought she was very lucky to have a job there, not only for the money but also for the work experience. Pat Trent, the sales manager who hired her, was Rye's immediate supervisor. Rye was doing a very good job and received considerable support from Trent. In fact, the sales manager had nothing but praise for Rye's work when reporting to top management. Trent often told her direct report that her work was exceptional and Trent would like to hire her on a permanent basis after graduation to head a new media research department for the station. The job seemed to promise a challenging and rewarding career. While Rye was flattered by the offer, she was not interested in the position because she found her present job unsatisfying. However, she never told Trent her feelings about the job or the possible appointment. Because Trent had trained Rye and had promoted her to everyone, Rye had become very loyal and grateful to her sales manager. Thus, Rye thought she would betray Trent if she were to refuse the job. After six weeks, however, Rye decided to quit and work part-time at the university, but she did not know how to approach her boss. Rye, feeling unable to say anything unpleasant to Trent, let time pass until the day she was ready to quit to start her new job. When Rye got to work that day, the sales manager was scheduled to leave town later that morning. Rye was forced to go into Trent's office while two other people were there discussing another matter. Trent asked Rye what she wanted, and Rye replied, "I am resigning." The sales manager was taken completely by surprise, asked Rye why she was resigning, and wondered what was to be done with the project Rye was handling. Rye apologized for such short notice. Rye explained that she was taking a part-time job at the school starting tomorrow. Trent, very disappointed in her direct report, said, "If you had told me sooner, I could have transferred the project to someone else—now I'm in a bind."

 

Questions

How should Rye have handled her resignation?

Where, when, and how do you think Rye should have resigned? Do you think Trent would have understood under different circumstances?

How did Trent foster Rye's reluctance to communicate?

What are some possible long-term repercussions of the way Rye handled her resignation?




 

 

 

 

 

 

BUSI504 Mid Term Exam ...strategic management

Question 1 (2 points)
 Research shows that about 93 percent of a message comes from nonverbal communication.
Question 1 options:
    1) True
    2) False

Question 2 (2 points)
One of the more serious problems associated with collaborative writing is dealing with conflicts that arise.
Question 2 options:
    1) True
    2) False

Question 3 (2 points)
Face-to-face communication is almost always the best way a manager should deliver a message.
Question 3 options:
    1) True
    2) False
Question 4 (2 points)

Four concepts that help to understand the use of mediated communication are: bandwidth, perceived personal closeness, feedback, and the symbolic interactionist perspective
Question 4 options:
    1) True
    2) False
Question 5 (2 points)

An attempt to use empathic listening is often enough to open communication.
Question 5 options:
    1) True
    2) False
Question 6 (2 points)

Active and passive are two types of listening.
Question 6 options:
    1) True
    2) False
Question 7 (2 points)

An appropriate strategy for negative situations is the indirect one.
Question 7 options:
    1) True
    2) False
Question 8 (2 points)

A report writer should gather data before developing solutions or action items.
Question 8 options:
    1) True
    2) False
Question 9 (2 points)

An organization's culture can encourage or discourage information flow.
Question 9 options:
    1) True
    2) False
Question 10 (2 points)

Managerial communication behavior represents ritualistic responses to the need to appear competent, intelligent, legitimate, and rational.
Question 10 options:
    1) True
    2) False

Question 11 (2 points)

The way in which managers communicate messages is influenced by the type of authority they are perceived to have.
Question 11 options:
    1) True
    2) False
Question 12 (2 points)

The communication process consists of an exchange of messages that are comprised of words.
Question 12 options:
    1) True
    2) False
Question 13 (2 points)

Diversity issues are found in the areas of gender, culture, age, and education.
Question 13 options:
    1) True
    2) False
Question 14 (2 points)

The most likely audience question when reading written communication is "What is the purpose of this message?"
Question 14 options:
    1) True
    2) False
Question 15 (2 points)

Ethics in business is constantly evolving to match emerging norms and values and varies from country to country.
Question 15 options:
    1) True
    2) False
Question 16 (2 points)

The groundwork or preliminary effort a report writer makes before the report is written often takes more time than actually writing the report.
Question 16 options:
    1) True
    2) False
Question 17 (2 points)

When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.
Question 17 options:
    1) True
    2) False
Question 18 (2 points)

Attire is an important part of the first impression we form when meeting others, and is often the key to initial credibility.
Question 18 options:
    1) True
    2) False
Question 19 (2 points)

Managers should discourage their subordinates from listening to the grapevine because the information is usually false.
.
Question 19 options:
    1) True
    2) False
Question 20 (2 points)

The difference between positive and negative wording is more a matter of content than emphasis.
Question 20 options:
    1) True
    2) False

Question 21 (5 points)

Major factors affecting communication contingencies are ___________________
Question 21 options:
1)     product quality, diversity, subordination, and competition
2)     ethics, diversity, product quality, and competition
3)     time, diversity, ethics, and competition
4)     competition, creative analysis, product quality, and ethics

Question 22 (5 points)
Which movement has been shown to positively influence the flow of conversation?
Question 22 options:
1) mimicry
2)     affect display
3)     illustrating
4)     striding
Question 23 (5 points)

Contemporary managerial communication stresses the importance of which of the following?
Question 23 options:
   

1)     listening
2)     keeping written records
3)     giving orders
4)     maintaining discipline
Question 24 (5 points)

Which of the following is not a strategy for emphasizing a main idea?
Question 24 options:
   
1)     repeating it
2)     highlighting it in boldface
3)     using the "you" viewpoint
4)     being indirect
Question 25 (5 points)
   
Which type of internal correspondence may be in either direct or indirect order?
Question 25 options:
1)     form memos
2)     requests for action
3)     announcements
4)     guideline memos
Question 26 (5 points)

The most frequently used medium of communication within an organization is the
Question 26 options:
   

1)     letter
2)     memo
3)     brochure
4)     bulletin board
Question 27 (5 points)

Managers must take the following into account when sending a message.
Question 27 options:
1)     the receiver's relationship and status differences with the manager
2)     the receiver's interest and emotional state
3)     the receiver's knowledge and communication skills
4)     all of the above choices are correct
Question 28 (5 points)

Nonverbal behaviors used during conversations to signal to a partner to slow, stop and even "wait your turn" are known as _____________
Question 28 options:
1)     regulating
2)     contradicting
3)     accenting
4)     substituting
Question 29 (5 points)
 All of the following are common purposes for managerial communication except ________
Question 29 options:
1)     to gain information
2)     to share information
3)     to achieve status
4)     to persuade
Question 30 (5 points)

The information transmission capacity of the available sensory channels is known as ____________
Question 30 options:
1)     capability
2)     perspective
3)     sensuality
4)     Bandwidth
Question 31 (5 points)
 Organizational communication focuses on ___________________
Question 31 options:
1)     internal behavior
2)     two or more people exchanging perceptions
3)     formal and informal meetings
4)     how a group of tasks is linked to complete a job
Question 32 (5 points)
 Letter reports differ from memo reports according to
Question 32 options:
1)     format, tone, and audience
2)     introduction, body, and conclusion
3)     direct, neutral, and indirect order
4)     all of the choices are correct
Question 33 (5 points)

The contingency approach to management communication requires managers to _________
Question 33 options:
1)     see the interdependence of various aspects of jobs, organizations, and communication
2)     use the same communication approach at all times for consistency
3)     use creative analysis only in times of emergency
4)     not let the situation determine the method of communication
Question 34 (5 points)

A memo report
Question 34 options:
1)     always uses direct order
2)     employs headings
3)     always includes bulleted lists
4)     does not include visual aids
Question 35 (5 points)
 Strategic managerial listening requires paying attention to _____________________
Question 35 options:
1)     the spoken words
2)     the nonverbal cues
3)     the total environment
4)     all choices are correct
Question 36 (5 points)

The manager who wants to understand someone's internal frame of reference should use which type of listening?
Question 36 options:
1)     casual
2)     factual
3)     sympathetic
4)     empathic

Question 37 (5 points)
 The type of listening most common in business meetings and conferences is
Question 37 options:
1)     casual
2)     factual
3)     empathic
4)     sympathetic

Question 38 (5 points)
 How short should most routine e-mail messages be?
Question 38 options:
1)     One sentence
2)     One screen
3)     One paragraph
4)     One word

Question 39 (5 points)
The team leader in a collaborative writing group is responsible for ________________
Question 39 options:
1)     setting the guidelines for the group
2)     coordinating the team's collaborative efforts
3)     resolving conflicts among individuals and functional departments
4)     both coordinating the team's collaborative efforts and resolving conflicts among individuals and functional departments

Question 40 (5 points)
Common problems with technology include ________________
Question 40 options:
1)     sensory overload
2)     narrow bandwidth
3)     reduced opportunities for feedback
4)     all of the above choices are correct

Question 41 (8 points)
Provide an example in which technology has changed a person's job.

Answer:
Earlier, bank clerks used to maintain ledger in register. After computer was introduced in banks, they needed to learn operating computers, and using software. Now, same person is making entry in computer and retrieving data much faster.

Question 42 (8 points)
How can a writer de-emphasize the negative in messages?

Answer
The writer should use positive language to de-emphasize the negative. He should carefully choose words that do not offend or blame.

Question 43
What are some typical strategies for empowering employees?

Answer
Some strategies for empowering employees include: autonomous work groups, self-leadership, work-out groups, quality circles, involving employees in decision making, sharing organization's vision with employees.

Question 44
What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.

Answer
Four things that managers should do to become physically and psychologically prepared to listen are:
1. Be relaxed
2. Sleep properly the night before
3. Do not listen with a bias
4. Maintain positive attitude


Question 45
What are the most common benefits of enterprise social networks?

Answer:
Enterprise social networks provides a platform to employees to interact with each other. Enterprise social networks are useful tools for communication and collaboration.

Question 46
According to the discussion presented in this chapter, what is the difference between interactive and active listening?

Answer
Active listening refers to hearing and paying attention, showing understanding of what was said, and asking relevant questions. Interactive listening moves beyond active by involving the listener and incorporating what was said into further questions, suggestions, and actions.

Question 47
What are two examples of internal noise and two examples of external noise that can damage a listener's competency at work?

Answer
Two examples of internal noise can damage a listener's competency at work are: hunger, jet lag.

Two examples of external noise that can damage a listener's competency at work are: other people speaking , hum of a loud fan

Question 48
You are trying to indicate interest in the other person while listening. What should you be doing with your eyes, head, trunk, and hands?

Answer
To indicate interest, I will gaze at the speaker; nod or tilt my head; lean towards the speaker; and use my palms to indicate receptiveness.

Question49
What purposes does the transmittal document serve?

Answer
The transmittal document extends goodwill, and reminds reader of purpose of document.

Question 50
What are four strategic advantages of written managerial communication?

Answer
Four strategic advantage of using managerial communication are:
1. Writing is usually more economical than making calls, and travelling to have face-to-face meeting.
2. Writing is efficient because the manager can work independently and use words selectively. The readers can read the communication (such as letter or email) at their convenience.
3. Writing allows the managers to have more control over words, and message organization than oral communication.
4. Writing provides an official record of the communication that can be retained for future reference.




BUSI502 Week 8 Research Paper - Using Information Systems Straegy to Create Sustainable Competitive Advantage

Instructions

Using the approved topic you submitted in Week 2, you will write a research paper on that topic.

The length of your paper should be a minimum of 10 full pages, double-spaced. You may not include the cover and bibliography in the page count, but both are required.  There are penalties for papers that are short of the required length of 10 pages. You may include an abstract, but you may not include it in the page count.  Images should be limited and must be of a reasonable size with conservative spacing.

You must cite from 7 or more references. If you use an internet source, it must have a valid URL associated with it. You may not use your textbook as a reference.




 

BUSI502 Week 8 Dropbox Assignment 13 Ethical Decision Making

Read the Case Study 13-1, Ethical Decision Making: Situation 3. Then, answer the following questions:

  • What should Essex do?
  • What, if any, ethical principles help guide decision-making in this situation?
  • What management practices should be in place to ensure proper behavior without violating individual "rights"?
  • Apply the normative theories of business ethics to this situation.

You must submit your answers, using the Assignment Template, to the appropriate Dropbox folder by Saturday at 11:59 pm CT.  Before submitting, make sure to thoroughly read your assignment to ensure you understand all the details required to successfully submit the assignment.




BUSI502 Week 8 Article Review 4 IT Project Management

Instructions

Read the following article:

IT Project Management

Submit your Article Review in the appropriate Dropbox folder.



BUSI502 Week 7 Dropbox Assignment 12 Business Intelligence

Read the Case Study 12-2, Business Intelligence at CKE Restaurants. Then, answer the following questions:

  • How does the Business Intelligence System (BIS) at CKE add value to the business?
  • What are some tips for developing and using the BIS described in this case?
  • Was the introduction of the Monster Thick burger a good idea or an example of information leading to a wrong decision?

You must submit your answers, using the Assignment Template, to the appropriate Dropbox folder .



BUSI502 Week 7 Dropbox Assignment 11 Traffic Jams in London

Read the Case Study 11-2, Dealing with Traffic Jams in London. Then, respond to the following questions:

  • Assess the risks of this project.
  • Given your assessment of the project complexity, clarity, and size, what management strategies would you recommend?
  • What, if any, of these strategies, were adopted in this project?
  • Describe the development methodology that was applied to this project. Was this the most appropriate approach? Provide a rationale for your response.
  • When a project is outsourced, who should manage the project—the internal group or the outsourcer? Why?


 

H400 Thesis Revised

Requirement: Write a double-spaced, one-page outline that includes the thesis, major points, supporting points of evidence, and conclusio...