BZ480 Lesson 8 Exam SCORE 100 PERCENT...HR

Modern leadership theory recognizes that:
Question options:

the democratic style of leadership works well in all situations.

the charismatic style of leadership works well in all situations.

no single leadership style works well in all situations.

the democratic, or participative, leadership style is less likely to have positive results with U.S. employees.
Question 2
The __________ model of leadership style has been recommended by American research studies as the one most likely to have positive results with most U.S. employees.
Question options:

autocratic

self-protective

authoritarian

participative
Question 3
__________ research focused on how some people are motivated by internal aspirations and life goals, whereas others are primarily motivated by the job conditions.
Question options:

Abraham Maslow's

Henry Mintzberg's

Henri Fayol's

Frederick Herzberg's
Question 4
The critical factors necessary for successful leadership abroad have come to be known as the:
Question options:

global mindset.

cultural diversity.

global logistics.

cultural quotient.
Question 5
The continued prevalence of authoritative leadership in Russia has resulted in:
Question options:

the dissolution of the status quo.

flatter organizational structures.

increased participation of employees in the decision-making process.

vertically managed hierarchies.
Question 6
A study of average work hours in various countries conducted by Steers found that __________ worked longer hours and took fewer vacation days.
Question options:

Indonesians

Koreans

Japanese

British
Question 7
Which of the following is typical of the Mexican business culture?
Question options:

Self-leadership

Resistance to change

Bottom-up decision making

Flat organizational structure
Question 8
Mike Norris was assigned as a business manager at an American MNC's Russian subsidiary. In order to motivate his subordinates, Mike delegated limited authority to some of them. However, it did not work out as he expected. Which of the following is most likely the reason behind the plan's failure?
Question options:

Workers in Russia are less likely to use their own judgment in making decisions.

Workers in Russia prefer self-managed work teams.

The Russian culture is highly individualistic in nature.

The Russian culture is characterized by a low power distance.
Question 9
For most people, the basic meaning of work is tied to:
Question options:

subordinateship.

self-actualization needs.

group membership.

economic necessity.
Question 10
Which of the following is true with regard to Japanese workers?
Question options:

Japanese workers typically feel strong kinship to their employers.

Japanese workers do not consider friendship to be an integral part of the workplace.

Japanese workers are typically lazy and are not dedicated to group goals.

Japanese workers consider work to be less important in their lives compared to leisure.
Question 11
Which of the following is NOT one of the typical characteristics of a successful leader with a global mindset?
Question options:

High flexibility

Low cultural quotient

Emotional resilience

Personal autonomy
Question 12
Low power distance implies that:
Question options:

people would be more motivated by teamwork and relations with peers.

most people would be more comfortable with the traditional division of work and roles.

people would be more likely to prefer an autocratic leadership style.

most people would be more comfortable with a clear distinction between managers and subordinates rather than with a blurring of decision-making responsibility.
Question 13
Which of the following is one of the typical roles managers on international assignments must often play to enhance leadership effectiveness?
Question options:

Manager of the local firm

Cultural representative of the neighboring country

Cultural representative of the host country

Representative of competing firms
Question 14
Which of the following is true about highly feminine cultures?
Question options:

People are more comfortable with the traditional division of work and roles.

People are motivated by risky opportunities for variety and fast-track advancement.

The division of work and roles tend to be looser, motivating people through more flexible roles and work networks.

Opportunities for individual advancement and autonomy are the driving factors for people in feminine cultures.
Question 15
Rewarding the individual is frowned upon in __________ because it encourages competition rather than the desired group cooperation.
Question options:

Japan

Taiwan

the United States

Canada
Question 16
Work centrality refers to:
Question options:

the division of work roles between men and women in a given society.

the degree of general importance that working has in the life of an individual at any given point in time.

employee attitudes toward leaders.

the concentration of work networks in a given region.
Question 17
__________ is/are the most common reasons given by Mexican workers for absenteeism and for failing to return to work.
Question options:

Family reasons

Personal illness

Transportation costs

Job dissatisfaction
Question 18
Which of the following refers to a cultural variable that shapes the content of a leadership situation?
Question options:

Productivity

Work norms

Level of risk

Elasticity of demand
Question 19
Which of the following is true about collectivist cultures?
Question options:

People are motivated when they feel that the company is providing them with good working conditions, fringe benefits, and training.

People typically opt for risky opportunities for variety and fast-track advancement.

People typically opt for high pay, personal accomplishment, and job advancement.

People place high emphasis on autonomy, opportunities for personal achievements, and a work–life balance.
Question 20
Which of the following is NOT one of the typical reward categories in the United States?
Question options:

Job content

Social status




Financial

Cultural

BZ460D Assignment 8...PROJECT MANAGEMENT

Assignment 08

BZ460 Project Management

Directions:  Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading.  Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar.  Sources must be cited in APA format.  Refer to the "Assignment Format" page for specific format requirements.

 

Part A        If you were asked to advise someone on how to prepare for and deliver an important presentation, what would you say? For each step listed, state why it is important.

 

Part B        Why are progress reports an integral part of project communications? What should they include? How are they different from a final report?

 

Grading Rubric

 

Please refer to the rubric on the following page for the grading criteria for this assignment

 

 

BZ460D Assignment 4....PROJECT MANAGEMENT

Assignment 04

BZ460 Project Management

Directions:  Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading.  Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar.  Sources must be cited in APA format.  Refer to the "Assignment Format" page for specific format requirements.

 

Calculate the ES, EF, LS, and LF times and the slack for each activity in the figure below and identify the critical path for the project. Can the project be completed in 40 weeks? Assume that Activity A actually finished at 3 weeks, Activity B actually finished at 12 weeks, and Activity C actually finished at 13 weeks. Recalculate the expected project completion time. Which activities would you focus on in order to get the project back on schedule?

BZ460 Week 3 Discussion...HR

Week 3 TDQ: Explain why is it beneficial to have a well written Project Quality Plan. Briefly discuss the key to good quality control.

Follow-upTDQ:

 Briefly outline the contents of a typical project scope. Discuss why it is critical for the scope to include a 'Statement of Work' and 'Customer requirements'.

BZ460 Lesson 8 Exam SCORE 100 PERCENT..HR

Question 1
For any external resources that are used on the project, such as subcontractors, consultants, or vendors, the __________ will define requirements regarding documentation, approvals required, and distribution and include such requirements in subcontracts or purchase orders.
Question options:

project team

project manager

customer

project organization
Question 2
__________ can support team idea generation, brainstorming, problem solving, and decision making.
Question options:

Document management systems

Groupware

Content management systems

Web videoconferencing
Question 3
A project progress report might include the following EXCEPT:
Question options:

progress toward resolution of previously identified problems.

list of activities completed by each of the project team members.

accomplishments since prior report and milestones expected to be reached during next reporting period.

problems or potential problems since prior report and planned corrective actions.
Question 4
A project status review meeting is usually led or called by the:
Question options:

customer.

project manager.

project team.

team member that identified a problem.
Question 5
Listening is more than just letting the other person talk. It must be a/an:
Question options:

passive, not an active, process.

impatient, not a patient, process.

reactive, not a proactive, process.

active, not a passive, process.
Question 6
All of the following are suggestions for improving listening skills EXCEPT:
Question options:

asking questions.

engaging in active listening, providing verbal and nonverbal feedback to the person talking.

interrupting the speaker to state clarification.

focusing on the person talking.
Question 7
Projects that involve a design phase, such as an information system project, may require one or more technical __________ to ensure that the customer agrees with or approves of the design.
Question options:

project status review meetings

problem-solving meetings

post-project evaluation meetings

design review meetings
Question 8
Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful stakeholder:
Question options:

identification.

engagement.

communication.

monitoring and closing.
Question 9
The __________ needs to provide opportunities for regular two-way communication with each __________, not just when an issue or concern is identified.
Question options:

project manager; stakeholder

risk identifier; risk mitigater

communication plan manager; communication channel

communication coordinator; colleague
Question 10
__________ allows the live exchange of information among members of the project team.
Question options:

Teleconferencing

Written communication

Email

Verbal communication
Question 11
Written reports are __________ verbal reports in communicating information about a project.
Question options:

more important than

not as important as

less effective than

just as important as
Question 12
__________ is/are used to manage the content of a website, documents, or files.
Question options:

Document management systems

Groupware

Content management systems

Web videoconferencing
Question 13
The heart of communication is not words, but:
Question options:

understanding.

listening.

talking.

responding.
Question 14
__________ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.
Question options:

Positive

Neutral

Critical

Negative
Question 15
Before a project team meeting, the __________ should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.
Question options:

team member that identified a problem

customer

project manager

project team
Question 16
__________ is/are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment.
Question options:

Document management systems

Groupware

Content management systems

Web videoconferencing
Question 17
A final __________ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such is to gain approval from the customer.
Question options:

project status review meeting

post-project evaluation meeting

problem-solving meeting

design review meeting
Question 18
__________ should be held on a regularly scheduled basis.
Question options:

Problem-solving meetings

Post-project evaluation meetings

Design review meetings

Project status review meetings
Question 19
Possible elements of a project __________ plan include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.
Question options:

document

communication

performance

revision
Question 20
__________, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.
Question options:

Document management systems

Groupware

Cell phones

Web videoconferencing

BZ460 Lesson 3 Exam SCORE 95 PERCENT...HR

Question 1
Expected benefits, which will result from implementation of the project and define success, establish:
Question options:

how quickly the project must be completed.

how much money the customer is willing to pay.

the reason the contractor proposes the solution.

why the project is being done.
Question 2
The contractor or project team needs to gain agreement from _____ on the project scope document.
Question options:

the sponsor or customer

only the contractor's chief financial officer

only the subcontractors

all the stakeholders
Question 3
The project scope document is valuable for establishing:
Question options:

a request for proposal for the project.

the risk management plan for the project.

the contact between the contractor and the customer.

a common understanding among project stakeholders regarding the scope of the project.
Question 4
In order to prevent poor quality and avoid quality problems, there needs to be a/an:
Question options:

work breakdown structure.

audit at the end of the project.

responsibility assignment matrix.

project quality plan.
Question 5
The __________ defines what the project team or contractor will do.
Question options:

statement of work

network diagram

work breakdown structure

project scope document
Question 6
It is important to plan for __________ in performing the project to assure that the work is done according to specifications and applicable standards and that deliverables meet acceptance criteria.
Question options:

time

scope creep

quality

resources
Question 7
A __________ emphasizes who is responsible for each work item and shows each individual's role in supporting the overall project.
Question options:

responsibility assignment matrix

project scope document

work breakdown structure

network diagram
Question 8
For each deliverable, the quantitative measures or references to __________ that will be used should be stated, as the criteria will be the basis for the customer agreeing that a deliverable is acceptable.
Question options:

quantitative and qualitative levels

audits and surveys

published articles

specifications, standards, and codes
Question 9
The project scope is all the work that must be done to do all of the following, EXCEPT:
Question options:

accomplish the project objective.

satisfy the sponsor or customer that all the work and deliverables meet the requirements or acceptance criteria.

produce all the project deliverables.

meet with every stakeholder.
Question 10
To help assure quality, the project quality plan should contain written procedures for:
Question options:

scope creep.

using various quality tools and techniques, such as audits, inspections, testing, checklists, and so on.

communicating with stakeholders about subcontractors.

assigning resources to tasks to be sure they meet the acceptance criteria.
Question 11
The major work elements defined in the statement of work section along with the detailed list of deliverables provide the basis for creating a:
Question options:

project scope document.

statement of work.

work breakdown structure.

network diagram.
Question 12
A __________ is a hierarchical decomposition of the project work scope into work packages that produce the project deliverables.
Question options:

network diagram

project scope document

work breakdown structure

statement of work
Question 13
Once the project scope document has been prepared and agreed on, the next step in the planning phase is to:
Question options:

begin work on the project.

monitor and control the quality to assure acceptance.

create a detailed work breakdown structure.

prepare and approve the contract.
Question 14
The __________ may include a high-level WBS in a graphic chart format or as an indentured list of the work elements and associated deliverables.
Question options:

network diagram

work breakdown structure

project scope document

statement of work
Question 15
Acceptance criteria for all project deliverables must be __________ than what is stated in the project charter or request for proposal.
Question options:

described in greater detail

listed in sequence with the responsible person or organization

stated at higher levels

repeated
Question 16
Quality standards that will be used should also be stated and referenced in other appropriate project documents, such as technical specifications and acceptance criteria, and communicated to members of the project team:
Question options:

after the work begins on the project.

at the outset of the project before the work begins.

at the end to check that the quality is met.

when the project team starts working on the specific tasks.
Question 17
The __________ is a communication tool for the project team because it shows who is responsible for each activity and how each person's work fits into the overall project.
Question options:

responsibility assignment matrix

project scope statement

network diagram

work breakdown structure
Question 18
Although major or key deliverables may be stated in the project charter or request for proposal, they need to be __________ in the project scope document.
Question options:

expanded on in greater detail

listed in sequence with the responsible person or organization

repeated

stated at higher levels
Question 19
It is easier to define the details for __________, but as the project progresses or moves from phase to phase, the project team or contractor can progressively elaborate the details as more information is known or becomes clear.
Question options:

only tasks that take a day to complete

tasks that require a small effort

the near-term efforts

tasks near the end of the project
Question 20
The __________ is the tangible end product that the project team or contractor must produce and deliver in order for the sponsor or customer to achieve the expected benefits from implementing the project.
Question options:

objective

project plan

network diagram

work breakdown structure

BZ460 Lesson 2 Exam SCORE 95 PERCENT.....HR

Question 1
The implementation of the new procedure is expected to reduce costs of production by 10% over the next year. This is an example of the __________ in a project charter.
Question options:

project description

project objective

acceptance criteria

success criteria and expected benefits
Question 2
The building constructed will have at least R-38 insulation rating for the ceiling and R-28 for the walls. This is an example of the __________ in a project charter.
Question options:

success criteria and expected benefits

project description

project objective

acceptance criteria
Question 3
The contractor should state its understanding of the customer's need:
Question options:

by including complex graphics to show expertise.

in its own words with a description of the customer's current condition.

adding lots of information about other projects that are similar.

by restating the problem statement that appears in the RFP.
Question 4
A project charter summarizes the:
Question options:

project objective.

detailed description of the project.

key conditions and parameters of the project.

funding and contracting of the project.
Question 5
Proposal preparation is completed by:
Question options:

a single person when proposing a multimillion-dollar project.

a proposal manager regardless of the project size.

a large team for a simple project.

one or more people depending upon the requirements of the proposal.
Question 6
A way to foster trust is to:
Question options:

get insider information about a company then share it with a competitor.

ask about upcoming RFPs a company is planning.

be reliable and responsive.

only contact the customer when planned.
Question 7
The first step in project selection is to:
Question options:

gather data and information for each project.

list assumptions.

evaluate each project against the criteria.

develop a set of criteria against which a project will be evaluated.
Question 8
A BAFO requested by a customer is a:
Question options:

best and first offer from the contractor.

base accounting and finance office clarification from the contractor.

best and final offer from the contractor.

clarification request for broad, ambiguous, frivolous, and obscure aspects of the proposal.
Question 9
A contractor bidding on a fixed-price project must develop:
Question options:

a well-defined project with low risk.

accurate and complete cost estimates and include sufficient contingency costs.

techniques to control costs and reduce expenses to make a larger profit.

techniques to determine the cost-at-completion with actual expenditures.
Question 10
Fixed-price contracts are most appropriate for projects that:
Question options:

are well defined and entail little risk.

take less than one year to complete.

are with customers that want a single payment date.

involve risk.
Question 11
It is advisable to build relationships with __________ in a client or partner organization.
Question options:

the chief financial officer

several key people

the top ranking official

one individual
Question 12
Your company has been supplying a local company with warehouse management. A proposed project requires warehouse management in 15 national locations. This is an example of how the contractor could:
Question options:

develop its proposal writing skills by bidding on the project.

hurt its local reputation by working on projects with other companies.

extend its capabilities and expand its business to a larger customer base.

take on too much risk because they have only worked with a small company.
Question 13
When making contingency estimates, the contractor should:
Question options:

heavily pad the estimates to include every issue.

include an amount for each issue that has high impact.

estimate the amount to mitigate high impact and probable issues.

include a small amount for each possible issue.
Question 14
The project title should:
Question options:

state what is expected to be accomplished.

summarize the need and justification for the project.

state the major end products or items expected to be produced.

be concise and create a vision for the end result of the project.
Question 15
The new employees are expected to receive $13 million of Fast Start training that will be provided by a state workforce development grant. This is an example of the __________ in a project charter.
Question options:

key assumptions

project description

acceptance criteria

success criteria and expected benefits
Question 16
Sleeping on a contradictory issue and providing a thoughtful answer the next day:
Question options:

gives you time to find a comic strip to include that expresses your political point of view.

reinforces your thoughtfulness and builds a positive perception of you by the customer.

lets you get more information to prove the client was wrong.

reinforces that you cannot make quick decisions.
Question 17
The contract must clearly spell out the:
Question options:

names of those responsible for tasks.

deliverables the contractor is expected to provide.

level of risk acceptable by the contractor.

number of contact hours the contractor must have with the customer.
Question 18
Customers and partner organizations prefer to work with people they:
Question options:

know are lean companies with few employees.

have read about.

know and trust.

know are very large with many employees.
Question 19
An assumption for a construction project could be:
Question options:

the size of the building that is to be constructed.

a grant will be secured to help fund the project.

the regulations and codes required for the building.

the materials to be used to construct the building.
Question 20
A good way to start a conversation with a potential customer at XYZ Company is:
Question options:

"How did your son's football team do this season?"

"Did your sales increase this year?"

"I just finished a meeting with Grace from ABC. She told me about their new products."

"We are working on a project for ABC Company."