Bussiness management (IT)Set-5-MCQ

1. Companies use information systems to support their various business processes and activities for internal operations, which does NOT include:
A. manufacturing.
B. interaction with suppliers.
C. human resource management.
D. order processing.

2, __________ refers to systems for providing effective and efficient communication with the customer from the entire organization.
A. Operational CRM
B. Analytical CRM
C. Collaborative CRM
D. Executional CRM

3. The emergence of the Internet and Web has resulted in __________, opening up new opportunities and methods for conducting business.
A. the globalization of customer and supplier networks
B. the integration of customer and supplier networks
C. delineating the customer and supplier networks
D. the integration of all business processes within an organization

4, __________ are operated by third-party vendors, meaning that they are built and maintained by a particular company.
A. Electronic exchanges
B. Trading exchanges
C. Multimedia marketplaces
D. Resource marketplaces

5. Support activities include infrastructure, human resources, __________, and procurement.
A. operations and management
B. marketing and sales
C. customer service
D. technology development

6. A value system is formed when:
A. a company creates additional value by integrating internal applications with suppliers, business partners, and customers.
B. companies connect their internal value chains.
C. information flows from one company's value chain to another company's value chain.
D. All of the above

7. __________ applications are systems that focus on the specific needs of individual departments and are not designed to communicate with other systems of the organization.
A. Packaged
B. Custom
C. Stand-alone
D. Internally focused

8.__________ involves the business activities associated with receiving and stocking raw materials, parts, and products.
A. Inbound logistics
B. Operations and manufacturing
C. Outbound logistics
D. Marketing and sales

9. The key purpose of a(n) __________ system is to streamline the flow of information from one company's operations to another's.
A. intraorganizational
B. operational
C. management information
D. interorganizational

10. Data warehouses are databases that store information:
A. related to a specific department.
B. required for a specific business activity.
C. related to the various business activities of an organization.
D. that is outdated.

11.__________ can be accomplished by integrating multiple business processes in ways that enable firms to meet a wide range of unique customer needs.
A. Competitive advantage
B. Economies of scale
C. Process reengineering
D. Strategic information planning

12. __________ is a corporate-level strategy concentrating on the downstream information flows.
A. Business Process Management
B. Supply Chain Management
C. Customer Relationship Management
D. Enterprise Resource Planning

13. An Enterprise Marketing Automation system provides a comprehensive view of the:
A. competitors.
B. industry trends.
C. environmental factors.
D. All of the above

14. The term __________ is commonly used to refer to the producers of supplies that a company uses.
A. supply network
B. value system
C. supply chain
D. value chain

15. Customer Relationship Management applications concentrate on the __________ integrating the value chains of a company and its distributors.
A. upstream information flows
B. legacy systems
C. externally focused systems
D. downstream information flows

16. Like ERP and CRM applications, SCM packages are delivered in the form of __________, which companies select and implement according to their business requirements.
A. components
B. solutions
C. modules
D. systems

17. The supply chain __________ module in SCM packages reports key measurements in the supply chain.
A. collaboration
B. event management
C. exchange
D. performance management

18. __________ is often the most overlooked, underestimated, and poorly budgeted expense involved in planning enterprise system implementations.
A. Customization
B. Training
C. Executive sponsorship
D. Help from outside experts

19. __________ are designed to automate the business processes that occur before, during, and after sales have been transacted between a supplier and multiple customers.
A. Resource portals
B. Procurement portals
C. Distribution portals
D. Enterprise portals

20.__________ allows Web page designers to create customized tags that specify how the document should be formatted.
A. HTML
B. XBRL
C. XML
D. W3C

Bussiness management (IT)Set-1-MCQ

Question 1 of 20   
The information systems projects of both the U.S. Navy and FedEx were __________ in nature.

 

    A. tactical   
 

    B. strategic   
 

    C. operational   
 

    D. large-scale   


 

Question 2 of 20   
A global information systems strategy is characterized by __________ systems.

 

    A. centralized   
 

    B. decentralized   
 

    C. distributed   
 

    D. homogeneous   


 

Question 3 of 20   
The business competency area for IS professionals:

 

    A. is more strategic than technical.   
 

    B. sets them apart from others who have only technical skills.   
 

    C. is the easiest to outsource.   
 

    D. None of the above   


 

Question 4 of 20   
Information systems are combinations of __________ that people build and use to collect, create, and distribute useful data, typically in organizational settings.

 

    A. hardware   
 

    B. software   
 

    C. telecommunications networks   
 

    D. All of the above   


 

Question 5 of 20   
Which type of information system enables customers to buy goods and services from a firm's Web site?

 

    A. Customer Relation Management System   
 

    B. Electronic Commerce System   
 

    C. Office Automation System   
 

    D. Transaction Processing System   


 

Question 6 of 20   
Which of the following is considered to be one of the more traditional categories that are used to describe information systems?

 

    A. Transaction processing systems   
 

    B. Management information systems   
 

    C. Decision support systems   
 

    D. All of the above   


 

Question 7 of 20   
Which of the following is NOT true about knowledge?

 

    A. Knowledge is accumulated wisdom.   
 

    B. Knowledge is needed to understand relationships between different pieces of information.   
 

    C. Knowledge is used to organize or manipulate data.   
 

    D. All of the above are true.   


 

Question 8 of 20   
Knowledge is a body of governing procedures. Which of the following American outsourcing destination countries has the highest English proficiency?

 

    A. Argentina   
 

    B. Brazil   
 

    C. Costa Rica   
 

    D. Mexico   


 

Question 9 of 20   
Which of the flowing is NOT a product marketed by Apple?

 

    A. iPod   
 

    B. iTunes   
 

    C. iDrive   
 

    D. Newton   


 

Question 10 of 20   
Which executive-level person is responsible for overseeing and managing the organization's information systems?

 

    A. Chief Knowledge Officer   
 

    B. Chief Technology Officer   
 

    C. Chief Information Officer   
 

    D. Chief Operations Officer   


 

Question 11 of 20   
Which IS manager is responsible for coordinating and managing the entire voice and data network?

 

    A. Operations manager   
 

    B. Database administrator   
 

    C. Telecommunications manager   
 

    D. Network manager   


 

Question 12 of 20   
Which of the following events interrupted Globalization 2.0?

 

    A. The Great Depression   
 

    B. World War I   
 

    C. World War II   
 

    D. All of the above   


 

Question 13 of 20   
__________ is a cultural characteristic related to the risk-taking nature of a culture.

 

    A. Risk aversion   
 

    B. Uncertainty avoidance   
 

    C. Fear of future consequences   
 

    D. Risk seeking   


 

Question 14 of 20   
The first mainstream Web browser was called:

 

    A. Netscape.   
 

    B. Opera.   
 

    C. Firefox.   
 

    D. Internet Explorer.   


 

Question 15 of 20   
Which of the following is a weakness of the multidomestic business strategy?

 

    A. Differing product offerings limit economies of scale   
 

    B. Inability to react to local market conditions   
 

    C. Difficult to manage   
 

    D. Personnel overhead   


 

Question 16 of 20   
__________ enables you to apply concepts from one domain to a new situation or problem.

 

    A. Information   
 

    B. Wisdom   
 

    C. Data   
 

    D. Knowledge   


 

Question 17 of 20   
De facto standards contributing to Globalization 3.0 include all of the following EXCEPT:

 

    A. Microsoft Word.   
 

    B. Adobe Acrobat.   
 

    C. PayPal.   
 

    D. eBay.   


 

Question 18 of 20   
Which of the following is NOT considered a geoeconomic challenge of operating in a digital world?

 

    A. Demographic   
 

    B. Expertise   
 

    C. Time zone differences   
 

    D. Internet access   


 

Question 19 of 20   
A __________ information systems strategy is characterized by local databases.

 

    A. global   
 

    B. transnational   
 

    C. multinational   
 

    D. hybrid   


 

Question 20 of 20   
The EU data protection directive limits:

 

    A. Internet freedom.   
 

    B. personal rights to access data.   
 

    C. transborder data flows.   
 

    D. electronic commerce.   




 

bussiness management (1-25q.)

1. The approach to selection decision making that involves a qualitative review of all data on applicants is the: (Points : 4)
        clinical approach.
        qualitative approach
        subjective approach.
        statistical approach.


2. The process of anticipating and making provision for the movement of people into, within, and out of an organization is known as: (Points : 4)
        environmental scanning.
        forecasting.
        cultural auditing
        human resources planning.


3. Major responsibilities of HR managers include: (Points : 4)
        direction or daily supervision of employees.
        giving advice and counsel to supervisors, managers, and executives.
        making sure each employee progresses on a retirement track.
        working long hours.


4. Managing diversity means: (Points : 4)
        Recruiting and hiring more minorities
        Being aware of characteristics common to employees and managing them as individuals
        Tolerating differences
        Accommodating differences


5. The Americans with Disabilities Act of 1990 prohibits employees from discrimination against: (Points : 4)
        the chronically ill.
        compulsive gambling.
        bisexuals.
        those who use illegal drugs.


6. Offshoring is the practice of moving jobs overseas (Points : 4)
        True
        False


7. "Managing diversity": (Points : 4)
        is a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and continuous improvement.
        means being aware of the characteristics common to all employees, while managing them as individuals.
        is developing an affirmative action plan.
        is the fundamental rethinking and radical redesign of business processes to achieve radical improvements in cost, quality, service, and speed.


8. The desired outcomes of training programs are formally stated as: (Points : 4)
        training goals.
        learning objectives.
        instructional objectives.
        learning goals


9. The term "Human Resources" implies that _________ have the capabilities that drive human performance: (Points : 4)
        money
        materials
        people
        information


10.
The various types of employment interviews differ primarily in:
(Points : 4)
        length.
        amount of structure.
        methods for establishing rapport.
        the degree to which body language is studied.


11. Professional organizations such as SHRM and HRPS conduct ongoing studies of the most pressing competitive issues facing firms. One of the issues that has been around for the last decade or so is: (Points : 4)
        family concerns.
        employee rights.
        privacy issues.
        globalization.


12. One of the benefits of downsizing is: (Points : 4)
        higher customer satisfaction.
        improved efficiency.
        a more loyal and productive workforce.
        that it is a recruiting edge.


13. A factor that appears to have influenced the growth of EEO legislation is: (Points : 4)
        the changing attitudes of society at large
        the postwar baby boom
        shortage of qualified labor
        an influx of illegal immigrants


14. Which of the following is the most effective source for recruitment? (Points : 4)
        executive search firms
        help-wanted advertisements
        employee referrals
        private employment agencies


15. In many fast-growing economies, it may be easier to access money and technology than to find good people. (Points : 4)
        True
        False


16. Effective HRM balances the competing needs of: (Points : 4)
        competitive challenges and employee concerns.
        production and marketing.
        business and government.
        rare and organized talents.


17. According to the Pregnancy Discrimination Act, it is not illegal to: (Points : 4)
        require pregnant women to resign.
        deny sick-leave benefits for pregnancy-related illnesses.
        deny to all employees sick-leave benefits including those for pregnancy-related illnesses.
        provide medical benefits that do not cover pregnancy-related medical costs.


18. Disabilities that are less publicized and generally unprotected by EEO laws include: (Points : 4)
        blindness.
        unattractiveness.
        paralysis.
        diabetes.


19. Strategic human resource management is the process of anticipating and making provision for the movement of people into, within, and out of an organization. (Points : 4)
        True
        False


20. Technology, transportation, communication, and utilities industries tend to spend the most on ________. (Points : 4)
        Recruitment
        Selection
        Training


21.
Which of the following is not a problem frequently associated with job descriptions?
(Points : 4)
        They tend to broaden the scope of activities of the jobholder
        They may be vague or poorly written
        They include illegal specifications
        They require frequent updating


22.
Outsourcing refers to employing workers in their homes rather than within the traditional office environment.
(Points : 4)
        True
        False


23. The employment of individuals in a fair and nonbiased manner is called (Points : 4)
        affirmative action
        equal employment opportunity
        civil rights policy
        uniform guidelines


24. Around 70-85 percent of the U.S. economy today is affected by international competition. (Points : 4)
        True
        False


25. An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because: (Points : 4)
        the company provided EEO training to the manager
        the manager or supervisor perform their job as agents of the company
        EEO law provides for it
        the employee can sue the company, but not the manager or supervisor

Bussiness Management-6(1-20questions)mcq.

Question 1 of 20   
In the United States legal-political environment, changes are slow and legal and political procedures are well established such that its global political risk stability strategy is:

 

    A. maximum.   
 

    B. high.   
 

    C. moderate.   
 

    D. low.   


 

Question 2 of 20   
The international economic environment factor whose timing can significantly affect a company's balance sheet and bottom line is:

 

    A. inflation rate.   
 

    B. tax policy.   
 

    C. currency exchange rate.   
 

    D. state price support.   


 

Question 3 of 20   
A small business is NOT characterized by:

 

    A. being independently owned.   
 

    B. having fewer than 100 employees.   
 

    C. engaging in innovative practices.   
 

    D. having little impact on its industry.   


 

Question 4 of 20   
A business that is characterized by innovative strategic practices and which has as its main goals profitability and growth is called:

 

    A. a small business.   
 

    B. an entrepreneurial venture.   
 

    C. strategically positioned.   
 

    D. a cash cow.   


 

Question 5 of 20   
Small firms generate __________ percent of all net new jobs annually.

 

    A. 25 to 34   
 

    B. 35 to 44   
 

    C. 45 to 55   
 

    D. 60 to 80   


 

Question 6 of 20   
Which of the following is a strategic advantage of small businesses and entrepreneurial ventures over larger businesses?

 

    A. Willingness to take risks   
 

    B. Seek out new opportunities   
 

    C. Respond quickly to changing conditions   
 

    D. Strategic goals are profitability and growth   


 

Question 7 of 20   
The strategic management process differs for small businesses and entrepreneurial ventures when compared to larger organizations because small businesses and entrepreneurial ventures have:

 

    A. inexperienced managers.   
 

    B. limited resources.   
 

    C. smaller organizational objectives.   
 

    D. low growth potential.   


 

Question 8 of 20   
The competitive strategy choices for small businesses and entrepreneurial ventures are:

 

    A. often limited to focus strategies.   
 

    B. often limited to a differentiated strategy.   
 

    C. limited because of technological advances.   


 

Question 9 of 20   
The number of markets served by a small organization is determined predominantly by:

 

    A. the resources of the organization.   
 

    B. the size of the organization.   
 

    C. the management of the organization.   
 

    D. strategic planning in the organization.   


 

Question 10 of 20   
A strategic advantage of entrepreneurial ventures/ small businesses over large businesses is:

 

    A. economics of scale.   
 

    B. flexibility.   
 

    C. marketing options.   
 

    D. distribution.   


 

Question 11 of 20   
Small businesses and entrepreneurial ventures are the driving force of change in the process of:

 

    A. market positioning.   
 

    B. strategic positioning.   
 

    C. creative destruction.   
 

    D. competitor interrelationships.   


 

Question 12 of 20   
A not-for-profit organization must meet the requirements of __________ of the U.S. Internal Revenue Service tax code.

 

    A. Section 501(c)(3)   
 

    B. Section 301(d)(4)   
 

    C. Section 503(c)(4)   
 

    D. Section 401(c)(3)   


 

Question 13 of 20   
A not-for-profit organization created, funded, and regulated by the public sector or government can be referred to as a(n) __________ organization.

 

    A. private-sector   
 

    B. efficient   
 

    C. public-sector   
 

    D. effective   


 

Question 14 of 20   
Public sector organizations are most affected by __________ constraints.

 

    A. internal   
 

    B. external   
 

    C. efficiency   
 

    D. managerial   


 

Question 15 of 20   
Research on community arts organizations has indicated that Porter's strategy(ies) of __________ is(are) utilized.

 

    A. cost leadership   
 

    B. differentiation   
 

    C. cost leadership, differentiation, and focus   
 

    D. differentiation and focus   


 

Question 16 of 20   
Both public sector and not-for-profit organizations must develop a(n) __________ to ensure their continued existence.

 

    A. competitive advantage   
 

    B. strong management pool   
 

    C. lobbying group   
 

    D. link with companies   


 

Question 17 of 20   
To evaluate strategy, there must be a connection between the evaluation and the __________ of the not-for-profit organization.

 

    A. revenues   
 

    B. goals   
 

    C. objectives (moderate)   
 

    D. goals and objectives   


 

Question 18 of 20   
Which of the following is NOT one of the unique strategies that have been developed for not-for-profit organizations in order to cope with changing environmental conditions?

 

    A. Cause-related marketing   
 

    B. Not-for-profit marketing alliances   
 

    C. Licensing   
 

    D. Direct investment   


 

Question 19 of 20   
The strategy, that has the primary intent to enhance the image of the supporting company, is known as:

 

    A. cause-related marketing.   
 

    B. not-for-profit marketing alliances.   
 

    C. licensing.   
 

    D. direct investment.   


 

Question 20 of 20   
A strategic partnership between a not-for-profit organization and a corporate partner is referred to as:

 

    A. licensing.   
 

    B. strategic piggybacking.   
 

    C. a not-for-profit marketing alliance.   
 

    D. cause-related marketing.   




 

BUS 250 Week-5 - Mattel and Toy Safety case - Copy

BUS 250 WEEK 5 RESEARCH PAPER  - Final Case Analysis Paper

The Final Case Analysis Paper should demonstrate understanding of the reading as well as the implications of new knowledge.  The eight-page paper should integrate readings and class discussions into work and life experiences.  It may include explanation and examples from previous experiences as well as implications for future applications.

The purpose of the Final Case Analysis Paper is for you to culminate the learning achieved in the course by describing your understanding and application of knowledge in the field.

Focus of the Final Case Analysis Paper:

The Final Case Analysis Paper should focus on real life, real time application of topics covered in this course; the uses you have seen and the uses you can envision.  The paper must be submitted to your instructor no later than 11:59 pm of the time zone in which you reside on the last day of class.

Read Mattel and Toy Safety, which is Case Eight in the Cases in Business and Society section at the end of the book. This case describes the 2007 Mattel toy recalls, which were in response to findings that several children's toys were coated in lead-based paint.

Write an eight to ten page paper that addresses the following questions. Support your opinions with scholarly research.

1.     Do you believe that Mattel acted in a socially responsible and ethical manner with regard to the safety of its toys? Why or why not? What should or could Mattel have done differently, if anything? Be sure to support your answer using your research findings.

2.     Who or what do you believe was responsible for the fact that children were exposed to potentially dangerous toys? Why do you think so? Be sure to support your answer using your research findings.

3.     What is the best way to ensure the safety of children's toys? In responding, please consider how the following groups would answer this question: government regulators (in the U.S. and China); consumer advocates, the toy industry, children's product retailers; and standard-setting organizations. What might explain the differences in their point of view? Be sure to support your answer using your research findings.

4.     What do you think is the best way for society to protect children from harmful toys? Specifically, what are the appropriate roles for various stakeholders in this process? Be sure to support your answer using your research findings.

BU480 Assignment-4 Internet effect on planning

BU480  eBusiness Strategy

Directions:  Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading.  Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar.  Sources must be cited in APA format.  Your response should be a minimum of one (1) single-spaced page to a maximum of two (2) pages in length; refer to the "Assignment Format" page for specific format requirements.

 Explain the Internet's effects on planning by how it influences 1) the motivation for planning, 2) the processes for planning, and 3) the outcomes of planning.  Be sure to give complete explanations of each effect, using examples in your discussion.

 

BU450 Assignment-7 Delegation

Part A: List and define five (5) potential benefits of delegation.

Part B: List and describe the seven (7) guidelines for good delegation.

Part C: Discuss why one of the major complaints of subordinates regarding delegation is the issue of dumping. Offer an example of a personal experience or observation of dumping taking place.