Bunssiness Management-4(1-20q.)mcq

Question 1 of 20   
The __________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.

 

    A. portfolio analysis   
 

    B. capabilities assessment   
 

    C. financial analysis   
 

    D. SWOT analysis   


 

Question 2 of 20   
Which of the following is included under the product functional strategies?

 

    A. Marketing   
 

    B. Management   
 

    C. Supervision   
 

    D. Leadership   


 

Question 3 of 20   
__________ strategies are the short-term goal-directed decisions and actions of the organization's various functional areas.

 

    A. Competitive   
 

    B. Functional   
 

    C. Corporate   
 

    D. Business   


 

Question 4 of 20   
__________ refer(s) to the process of creating and providing goods and services.

 

    A. Production-operations   
 

    B. Marketing   
 

    C. High-performance work practices   
 

    D. Information system   


 

Question 5 of 20   
An organization that's first to bring a new product or innovation to the marketplace is a(n):

 

    A. primary competitor.   
 

    B. first mover.   
 

    C. early adopter.   
 

    D. innovator.   


 

Question 6 of 20   
Which of the following is a possible production-operations management strategy?

 

    A. Selective specialization   
 

    B. Inventory management systems   
 

    C. User positioning   
 

    D. Database marketing   


 

Question 7 of 20   
Which are the two biggest factors in marketing?

 

    A. Competitors and pricing   
 

    B. Product and competitors   
 

    C. Customers and competitors   
 

    D. Pricing and customers   


 

Question 8 of 20   
The geographic segmentation variable for consumer markets could include factors such as:

 

    A. region, metropolitan area, and population density.   
 

    B. social class, lifestyle, and personality.   
 

    C. occasions of product use, benefits, and user status.   
 

    D. purchasing function organization, power structure, and purchasing criteria.   


 

Question 9 of 20   
The four Ps in marketing are:

 

    A. product, price, promotion, and place.   
 

    B. production, placement, personnel, and place.   
 

    C. promotion, price, positioning, and perception.   
 

    D. perception, perspective, promotion, and price.   


 

Question 10 of 20   
Human resource management strategies regarding employee separations include all of the following EXCEPT:

 

    A. downsizing.   
 

    B. hiring freezes.   
 

    C. organizing for efficiency or innovation.   
 

    D. preferential or nonpreferential rehiring process.   


 

Question 11 of 20   
The strategic decisions associated with the organization are the choice of a system and the choice of type of system needed for which system type?

 

    A. Marketing   
 

    B. Human resources   
 

    C. Information   
 

    D. Financial-accounting   


 

Question 12 of 20   
Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?

 

    A. Marketing   
 

    B. Human resources   
 

    C. Information   
 

    D. Financial-accounting   


 

Question 13 of 20   
Strategy evaluation at the __________ level involves using __________ and __________ performance measures for each area.

 

    A. functional; quantitative; qualitative   
 

    B. marketing; quantitative; qualitative   
 

    C. management; financial; quantitative   
 

    D. research and development; quantitative; qualitative   


 

Question 14 of 20   
The __________ analysis points to the strategic issues decision makers need to address in their pursuit of sustainable competitive advantage and high performance levels.

 

    A. functional   
 

    B. SWOT   
 

    C. competitive   
 

    D. organizational   


 

Question 15 of 20   
The process of creating goods and services in which organizational resources are transformed into outputs is called:

 

    A. production-operations.   
 

    B. manufacturing-operations.   
 

    C. product-production.   
 

    D. organizational performance.   


 

Question 16 of 20   
Strategy evaluation at the __________ level involves using specific performance measures-qualitative and quantitative-for each functional area.

 

    A. organizational   
 

    B. operational   
 

    C. functional   
 

    D. production   


 

Question 17 of 20   
When a group of individuals from various functional departments work together on product or process development, it can be in a:

 

    A. technical environment.   
 

    B. cross-functional team.   
 

    C. global organization.   
 

    D. matrix organization.   


 

Question 18 of 20   
Which of the following is NOT one of the three functional concerns of organizations?

 

    A. People   
 

    B. Technology   
 

    C. Support processes   
 

    D. Product   


 

Question 19 of 20   
A(n) __________ system is a system for collecting, processing, storing and disseminating any and all information that managers need to operate a business.

 

    A. database   
 

    B. reporting   
 

    C. support   
 

    D. information   


 

Question 20 of 20   
__________ at the functional level involves using specific performance measures quantitative and qualitative – for each functional area.

 

    A. Management   
 

    B. Reporting   
 

    C. Performance evaluation   
 

    D. Strategy evaluation   


 

Bussiness Management-3(1-20questions)mcq

Question 1 of 20   
Factors like Coca-Cola's brand name "Coke" and Nike's "swoosh" symbol construct __________ resources for the organization.

 

    A. physical   
 

    B. intangible   
 

    C. financial   
 

    D. invisible   


 

Question 2 of 20   
The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called:

 

    A. strengths.   
 

    B. core competencies.   
 

    C. capabilities.   
 

    D. customer value.   


 

Question 3 of 20   
__________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

 

    A. Organizational capabilities   
 

    B. Accumulated knowledge   
 

    C. Actual work activities   
 

    D. Organizational routines and processes   


 

Question 4 of 20   
Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as a/an:

 

    A. distinctive organizational capability.   
 

    B. exceptional opportunity.   
 

    C. superior customer value.   
 

    D. distinguished service.   


 

Question 5 of 20   
The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of:

 

    A. contributing to superior customer value.   
 

    B. a second-to-market philosophy.   
 

    C. operating under a benchmarking philosophy.   
 

    D. providing a system that is easily duplicated.   


 

Question 6 of 20   
Special and unique capabilities that distinguish the organization from its competitors are called __________ organizational capabilities.

 

    A. distinguished   
 

    B. distinctive   
 

    C. demonstrated   
 

    D. delineated   


 

Question 7 of 20   
The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of:

 

    A. contributing to superior customer value.   
 

    B. creating a product that is difficult for competitors to imitate.   
 

    C. developing an innovation that can be used in a number of ways.   
 

    D. simulating an effective system developed by a competitor.   


 

Question 8 of 20   
The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called:

 

    A. distinctive organizational capabilities.   
 

    B. competitive intelligence.   
 

    C. core weaknesses.   
 

    D. core competencies.   


 

Question 9 of 20   
Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as:

 

    A. weaknesses.   
 

    B. strengths.   
 

    C. opportunities.   
 

    D. threats.   


 

Question 10 of 20   
Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:

 

    A. weaknesses.   
 

    B. strengths.   
 

    C. opportunities.   
 

    D. threats.   


 

Question 11 of 20   
Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?

 

    A. Inbound logistics   
 

    B. Procurement   
 

    C. Human resource management   
 

    D. Firm's infrastructure   


 

Question 12 of 20   
The concept of the value chain was developed by:

 

    A. Milton Friedman.   
 

    B. Peter Drucker.   
 

    C. Michael Porter.   
 

    D. Tom Peters.   


 

Question 13 of 20   
All of the following constitute primary activities EXCEPT:

 

    A. procurement.   
 

    B. marketing and sales.   
 

    C. outbound logistics.   
 

    D. operations.   


 

Question 14 of 20   
All of the following constitute support activities EXCEPT:

 

    A. technological development.   
 

    B. firm's infrastructure.   
 

    C. operations.   
 

    D. human resource management.   


 

Question 15 of 20   
According to the value chain analysis, the process connected to the acquisition and utilization of resources is known as:

 

    A. human resource management.   
 

    B. technological development.   
 

    C. firm infrastructure.   
 

    D. procurement   


 

Question 16 of 20   
The internal audit concentrates on the availability or lack of critical __________ and the level of __________.

 

    A. capital; skills   
 

    B. resources; capabilities   
 

    C. financial resources; management   
 

    D. skills; resources   


 

Question 17 of 20   
The key to using a(n) __________ is to determine how well or poorly organizational functions are being performed.

 

    A. internal audit   
 

    B. capabilities assessment profile   
 

    C. strategic audit   
 

    D. resource audit   


 

Question 18 of 20   
The second step in identifying distinctive organizational capabilities through a capabilities assessment profile is:

 

    A. describe all the organizational capabilities and competencies.   
 

    B. identify and agree on the key capabilities and competencies.   
 

    C. identify sources of competitive advantage and disadvantage in the main product-market segments.   
 

    D. prepare current product-market profile.   


 

Question 19 of 20   
Which of the following is NOT a criterion mentioned in the text for determining whether or not resources and capabilities are strengths or weaknesses?

 

    A. Comparison against competitors   
 

    B. Current performance   
 

    C. Trends in market share   
 

    D. Financial ratios   


 

Question 20 of 20   
Statements of desired outcomes are known as:

 

    A. core competencies.   
 

    B. organizational goals.   
 

    C. distinctive competencies.   
 

    D. management vision.   




 

Bussiness Management-2. (1-20q.) (mcq)

 
Question 1 of 20   
Competitive advantage can best be described as:

 

    A. increased efficiency.   
 

    B. what sets an organization apart.   
 

    C. a strength of the organization.   
 

    D. intangible resources.   


 

Question 2 of 20   
Which one of the following factors is considered to make an organization's resources unique?

 

    A. Durability   
 

    B. Imitability   
 

    C. Quality   
 

    D. Efficiency   


 

Question 3 of 20   
Experiences, characteristics, and knowledge are all aspects that represent:

 

    A. financial resources.   
 

    B. intangible resources.   
 

    C. human resources.   
 

    D. physical resources.   


 

Question 4 of 20   
Imitability of a resource can occur through:

 

    A. duplication.   
 

    B. exploitation.   
 

    C. substitution.   
 

    D. duplication and substitution.   


 

Question 5 of 20   
According to the guerrilla view of competitive advantage, the state of an organization's competitive advantage is:

 

    A. temporary.   
 

    B. long term.   
 

    C. long term based on the role of strategic leadership.   
 

    D. able to provide stable cash flows.   


 

Question 6 of 20   
American Airlines starting an airfare war by drastically reducing prices is an example of a change in the __________ environment.

 

    A. internal   
 

    B. external   
 

    C. resource   
 

    D. modified environment   


 

Question 7 of 20   
The use of equipment, materials, knowledge, and experience to perform tasks is defined as:

 

    A. the information revolution.   
 

    B. technology.   
 

    C. globalization.   
 

    D. resource allocation.   


 

Question 8 of 20   
__________ is the process of taking a creative idea and turning it into a product or process that can be used or sold.

 

    A. Technology   
 

    B. Innovation   
 

    C. Invention   
 

    D. Discovery   


 

Question 9 of 20   
The influence of globalization in managing strategically can be demonstrated in:

 

    A. the global marketplace.   
 

    B. global competition.   
 

    C. the organization itself.   
 

    D. global competitors and the global marketplace.   


 

Question 10 of 20   
Capitalizing on information, people, ideas, and knowledge characterizes the implication of:

 

    A. vanishing distance.   
 

    B. reduced need for physical assets.   
 

    C. compressed time.   
 

    D. turbulent change.   


 

Question 11 of 20   
__________ is defined as a structured transition in what an organization does and how it does it.

 

    A. Strategy   
 

    B. Strategic management   
 

    C. Organizational change   
 

    D. Globalization   


 

Question 12 of 20   
Instant interactivity reflects the environment of:

 

    A. reduced need for physical assets.   
 

    B. compressed time.   
 

    C. vanishing distance.   
 

    D. constant change.   


 

Question 13 of 20   
Companies such as Google and Apple are finding that they can achieve a sustainable competitive advantage with:

 

    A. physical assets.   
 

    B. physical distance.   
 

    C. non physical assets.   
 

    D. vanishing distance.   


 

Question 14 of 20   
Corporate social responsibility (CSR) is the obligation of __________ to make decisions and act in ways that recognize the interrelatedness of business and society.

 

    A. competitors   
 

    B. stakeholders   
 

    C. community   
 

    D. organizational decision makers   


 

Question 15 of 20   
The traditional view of social responsibility states that corporations:

 

    A. should exist only to represent the stockholders.   
 

    B. must represent all stakeholder groups.   
 

    C. should operate on the basis of their suppliers' interests.   
 

    D. function as a measure of consumer behavior.   


 

Question 16 of 20   
The __________ should elaborate a purpose for the organization.

 

    A. vision   
 

    B. competitive strategy   
 

    C. mission   
 

    D. strategy   


 

Question 17 of 20   
A __________ statement is a statement of what specific organizational units do and what they hope to accomplish.

 

    A. vision   
 

    B. strategy   
 

    C. technology   
 

    D. mission   


 

Question 18 of 20   
The competitive advantage perspective that focuses on structural forces within an industry, the competitive environment of firms, and how these influence competitive advantage is the __________ view.

 

    A. industrial-organizational   
 

    B. resource-based   
 

    C. guerilla   
 

    D. structured-competitive   


 

Question 19 of 20   
The ability to access information with great speed reflects the impact of:

 

    A. the information revolution.   
 

    B. technological advances and breakthroughs.   
 

    C. globalization.   
 

    D. the Internet.   


 

Question 20 of 20   
The __________ view takes the approach that a firm's resources are more important than industry structure in getting and keeping competitive advantage.

 

    A. industrial organization   
 

    B. resources-based   
 

    C. supplier-based   
 

    D. guerrilla-based   




 

Bussiness management (IT)Set-6-mcq

A1. Which of the following are personal computing tools?
A. SQL
B. Database management systems
C. CASE
D. DSS
2. The goal of systems identification and selection is:
A. to identify a project from all possible projects that could be performed.
B. to identify and purchase a project from all possible projects that could be performed.
C. to identify and select a project from all possible projects that could be performed.
D. None of the above
3. __________ is/are important to discover issues, policies, and rules, as well as concrete examples of the use of data and information in the organization.
A. Interviews
B. Document analysis
C. Observations
D. Questionnaires
4. __________, a systems development methodology, uses a trial and error approach for discovering how a system could operate.
A. Prototyping
B. RAD
C. JAD
D. Object-oriented analysis and design
5. Which of the following is most likely NOT purchased as a prepackaged IT system?
A. Human resources
B. Payroll
C. Accounting
D. Company Web page
6. The four types of software conversion strategies include:
A. parallel, direct, phased, and pilot.
B. identification, analysis, implementation, and maintenance.
C. reference, discontinued, installation, and single location.
D. reuse, discontinued, implementation, and single location.
7. The types of outsourcing relationships identified are:
A. basic, preferred, and strategic.
B. incidental, preferred, and strategic.
C. basic, incidental, and strategic.
D. basic, preferred, and incidental.
8. __________ is the process of gathering and organizing information form users, managers, business processes, and documents to understand how a proposed information system should function.
A. Design analysis
B. Requirements collection
C. System identification
D. None of the above
9. End-user development is usually reserved for:
A. systems that span organizational boundaries.
B. perform complex operations.
C. developing corporate databases.
D. None of the above
10. __________ represent(s) the way in which data are transformed.
A. Processing logic
B. System design
C. System logic
D. Data flows
11. SDLC is short for:
A. systems development learning cycle.
B. systems deployment learning cycle.
C. systems development life cycle.
D. systems deployment life cycle.
12. __________ is testing the overall system to see whether it meets design requirements.
A. Alpha testing
B. Beta testing
C. Developmental testing
D. Systems testing
13. Which of the following is NOT a commonly used criteria for evaluating software?
A. Memory requirements
B. Training and documentation
C. Access time D. Maintenance and repair
14. A __________ is a business document containing only predefined data.
A. form
B. report
C. dialogue
D. file
15. Which of the following is a type of development methodology that analysts use to identify common modules that combine the data and the operations to be performed?
A. Prototyping
B. RAD
C. JAD
D. Object-oriented analysis and design
16. The five phases of the SDLC in order from first to last are:
A. identification, analysis, design, implementation, and maintenance.
B. analysis, identification, design, implementation, and maintenance.
C. identification, design, analysis, implementation, and maintenance.
D. analysis, design, identification, implementation, and maintenance.
17. Projects identified by top management tend to have a:
A. strategic organizational focus.
B. financial focus.
C. production focus.
D. diverse focus.
18. The collection and structuring of __________ is arguably the most important activity in systems development.
A. system requirements
B. system design
C. system implementation
D. system identification
19. Interfaces that enable the user to select pictures, icons, and menus to send instructions to the computer are referred to as:
A. database systems.
B. GUIs.
C. information system software.
D. files.
20. __________ are criteria used by organizations to evaluate whether to accept or reject a project.
A. Strategic alignments and risks
B. Potential benefits and project size
C. Potential costs and resource availability
D. All of the above

Bussiness management (IT)Set-5-MCQ

1. Companies use information systems to support their various business processes and activities for internal operations, which does NOT include:
A. manufacturing.
B. interaction with suppliers.
C. human resource management.
D. order processing.

2, __________ refers to systems for providing effective and efficient communication with the customer from the entire organization.
A. Operational CRM
B. Analytical CRM
C. Collaborative CRM
D. Executional CRM

3. The emergence of the Internet and Web has resulted in __________, opening up new opportunities and methods for conducting business.
A. the globalization of customer and supplier networks
B. the integration of customer and supplier networks
C. delineating the customer and supplier networks
D. the integration of all business processes within an organization

4, __________ are operated by third-party vendors, meaning that they are built and maintained by a particular company.
A. Electronic exchanges
B. Trading exchanges
C. Multimedia marketplaces
D. Resource marketplaces

5. Support activities include infrastructure, human resources, __________, and procurement.
A. operations and management
B. marketing and sales
C. customer service
D. technology development

6. A value system is formed when:
A. a company creates additional value by integrating internal applications with suppliers, business partners, and customers.
B. companies connect their internal value chains.
C. information flows from one company's value chain to another company's value chain.
D. All of the above

7. __________ applications are systems that focus on the specific needs of individual departments and are not designed to communicate with other systems of the organization.
A. Packaged
B. Custom
C. Stand-alone
D. Internally focused

8.__________ involves the business activities associated with receiving and stocking raw materials, parts, and products.
A. Inbound logistics
B. Operations and manufacturing
C. Outbound logistics
D. Marketing and sales

9. The key purpose of a(n) __________ system is to streamline the flow of information from one company's operations to another's.
A. intraorganizational
B. operational
C. management information
D. interorganizational

10. Data warehouses are databases that store information:
A. related to a specific department.
B. required for a specific business activity.
C. related to the various business activities of an organization.
D. that is outdated.

11.__________ can be accomplished by integrating multiple business processes in ways that enable firms to meet a wide range of unique customer needs.
A. Competitive advantage
B. Economies of scale
C. Process reengineering
D. Strategic information planning

12. __________ is a corporate-level strategy concentrating on the downstream information flows.
A. Business Process Management
B. Supply Chain Management
C. Customer Relationship Management
D. Enterprise Resource Planning

13. An Enterprise Marketing Automation system provides a comprehensive view of the:
A. competitors.
B. industry trends.
C. environmental factors.
D. All of the above

14. The term __________ is commonly used to refer to the producers of supplies that a company uses.
A. supply network
B. value system
C. supply chain
D. value chain

15. Customer Relationship Management applications concentrate on the __________ integrating the value chains of a company and its distributors.
A. upstream information flows
B. legacy systems
C. externally focused systems
D. downstream information flows

16. Like ERP and CRM applications, SCM packages are delivered in the form of __________, which companies select and implement according to their business requirements.
A. components
B. solutions
C. modules
D. systems

17. The supply chain __________ module in SCM packages reports key measurements in the supply chain.
A. collaboration
B. event management
C. exchange
D. performance management

18. __________ is often the most overlooked, underestimated, and poorly budgeted expense involved in planning enterprise system implementations.
A. Customization
B. Training
C. Executive sponsorship
D. Help from outside experts

19. __________ are designed to automate the business processes that occur before, during, and after sales have been transacted between a supplier and multiple customers.
A. Resource portals
B. Procurement portals
C. Distribution portals
D. Enterprise portals

20.__________ allows Web page designers to create customized tags that specify how the document should be formatted.
A. HTML
B. XBRL
C. XML
D. W3C

Bussiness management (IT)Set-1-MCQ

Question 1 of 20   
The information systems projects of both the U.S. Navy and FedEx were __________ in nature.

 

    A. tactical   
 

    B. strategic   
 

    C. operational   
 

    D. large-scale   


 

Question 2 of 20   
A global information systems strategy is characterized by __________ systems.

 

    A. centralized   
 

    B. decentralized   
 

    C. distributed   
 

    D. homogeneous   


 

Question 3 of 20   
The business competency area for IS professionals:

 

    A. is more strategic than technical.   
 

    B. sets them apart from others who have only technical skills.   
 

    C. is the easiest to outsource.   
 

    D. None of the above   


 

Question 4 of 20   
Information systems are combinations of __________ that people build and use to collect, create, and distribute useful data, typically in organizational settings.

 

    A. hardware   
 

    B. software   
 

    C. telecommunications networks   
 

    D. All of the above   


 

Question 5 of 20   
Which type of information system enables customers to buy goods and services from a firm's Web site?

 

    A. Customer Relation Management System   
 

    B. Electronic Commerce System   
 

    C. Office Automation System   
 

    D. Transaction Processing System   


 

Question 6 of 20   
Which of the following is considered to be one of the more traditional categories that are used to describe information systems?

 

    A. Transaction processing systems   
 

    B. Management information systems   
 

    C. Decision support systems   
 

    D. All of the above   


 

Question 7 of 20   
Which of the following is NOT true about knowledge?

 

    A. Knowledge is accumulated wisdom.   
 

    B. Knowledge is needed to understand relationships between different pieces of information.   
 

    C. Knowledge is used to organize or manipulate data.   
 

    D. All of the above are true.   


 

Question 8 of 20   
Knowledge is a body of governing procedures. Which of the following American outsourcing destination countries has the highest English proficiency?

 

    A. Argentina   
 

    B. Brazil   
 

    C. Costa Rica   
 

    D. Mexico   


 

Question 9 of 20   
Which of the flowing is NOT a product marketed by Apple?

 

    A. iPod   
 

    B. iTunes   
 

    C. iDrive   
 

    D. Newton   


 

Question 10 of 20   
Which executive-level person is responsible for overseeing and managing the organization's information systems?

 

    A. Chief Knowledge Officer   
 

    B. Chief Technology Officer   
 

    C. Chief Information Officer   
 

    D. Chief Operations Officer   


 

Question 11 of 20   
Which IS manager is responsible for coordinating and managing the entire voice and data network?

 

    A. Operations manager   
 

    B. Database administrator   
 

    C. Telecommunications manager   
 

    D. Network manager   


 

Question 12 of 20   
Which of the following events interrupted Globalization 2.0?

 

    A. The Great Depression   
 

    B. World War I   
 

    C. World War II   
 

    D. All of the above   


 

Question 13 of 20   
__________ is a cultural characteristic related to the risk-taking nature of a culture.

 

    A. Risk aversion   
 

    B. Uncertainty avoidance   
 

    C. Fear of future consequences   
 

    D. Risk seeking   


 

Question 14 of 20   
The first mainstream Web browser was called:

 

    A. Netscape.   
 

    B. Opera.   
 

    C. Firefox.   
 

    D. Internet Explorer.   


 

Question 15 of 20   
Which of the following is a weakness of the multidomestic business strategy?

 

    A. Differing product offerings limit economies of scale   
 

    B. Inability to react to local market conditions   
 

    C. Difficult to manage   
 

    D. Personnel overhead   


 

Question 16 of 20   
__________ enables you to apply concepts from one domain to a new situation or problem.

 

    A. Information   
 

    B. Wisdom   
 

    C. Data   
 

    D. Knowledge   


 

Question 17 of 20   
De facto standards contributing to Globalization 3.0 include all of the following EXCEPT:

 

    A. Microsoft Word.   
 

    B. Adobe Acrobat.   
 

    C. PayPal.   
 

    D. eBay.   


 

Question 18 of 20   
Which of the following is NOT considered a geoeconomic challenge of operating in a digital world?

 

    A. Demographic   
 

    B. Expertise   
 

    C. Time zone differences   
 

    D. Internet access   


 

Question 19 of 20   
A __________ information systems strategy is characterized by local databases.

 

    A. global   
 

    B. transnational   
 

    C. multinational   
 

    D. hybrid   


 

Question 20 of 20   
The EU data protection directive limits:

 

    A. Internet freedom.   
 

    B. personal rights to access data.   
 

    C. transborder data flows.   
 

    D. electronic commerce.   




 

bussiness management (1-25q.)

1. The approach to selection decision making that involves a qualitative review of all data on applicants is the: (Points : 4)
        clinical approach.
        qualitative approach
        subjective approach.
        statistical approach.


2. The process of anticipating and making provision for the movement of people into, within, and out of an organization is known as: (Points : 4)
        environmental scanning.
        forecasting.
        cultural auditing
        human resources planning.


3. Major responsibilities of HR managers include: (Points : 4)
        direction or daily supervision of employees.
        giving advice and counsel to supervisors, managers, and executives.
        making sure each employee progresses on a retirement track.
        working long hours.


4. Managing diversity means: (Points : 4)
        Recruiting and hiring more minorities
        Being aware of characteristics common to employees and managing them as individuals
        Tolerating differences
        Accommodating differences


5. The Americans with Disabilities Act of 1990 prohibits employees from discrimination against: (Points : 4)
        the chronically ill.
        compulsive gambling.
        bisexuals.
        those who use illegal drugs.


6. Offshoring is the practice of moving jobs overseas (Points : 4)
        True
        False


7. "Managing diversity": (Points : 4)
        is a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and continuous improvement.
        means being aware of the characteristics common to all employees, while managing them as individuals.
        is developing an affirmative action plan.
        is the fundamental rethinking and radical redesign of business processes to achieve radical improvements in cost, quality, service, and speed.


8. The desired outcomes of training programs are formally stated as: (Points : 4)
        training goals.
        learning objectives.
        instructional objectives.
        learning goals


9. The term "Human Resources" implies that _________ have the capabilities that drive human performance: (Points : 4)
        money
        materials
        people
        information


10.
The various types of employment interviews differ primarily in:
(Points : 4)
        length.
        amount of structure.
        methods for establishing rapport.
        the degree to which body language is studied.


11. Professional organizations such as SHRM and HRPS conduct ongoing studies of the most pressing competitive issues facing firms. One of the issues that has been around for the last decade or so is: (Points : 4)
        family concerns.
        employee rights.
        privacy issues.
        globalization.


12. One of the benefits of downsizing is: (Points : 4)
        higher customer satisfaction.
        improved efficiency.
        a more loyal and productive workforce.
        that it is a recruiting edge.


13. A factor that appears to have influenced the growth of EEO legislation is: (Points : 4)
        the changing attitudes of society at large
        the postwar baby boom
        shortage of qualified labor
        an influx of illegal immigrants


14. Which of the following is the most effective source for recruitment? (Points : 4)
        executive search firms
        help-wanted advertisements
        employee referrals
        private employment agencies


15. In many fast-growing economies, it may be easier to access money and technology than to find good people. (Points : 4)
        True
        False


16. Effective HRM balances the competing needs of: (Points : 4)
        competitive challenges and employee concerns.
        production and marketing.
        business and government.
        rare and organized talents.


17. According to the Pregnancy Discrimination Act, it is not illegal to: (Points : 4)
        require pregnant women to resign.
        deny sick-leave benefits for pregnancy-related illnesses.
        deny to all employees sick-leave benefits including those for pregnancy-related illnesses.
        provide medical benefits that do not cover pregnancy-related medical costs.


18. Disabilities that are less publicized and generally unprotected by EEO laws include: (Points : 4)
        blindness.
        unattractiveness.
        paralysis.
        diabetes.


19. Strategic human resource management is the process of anticipating and making provision for the movement of people into, within, and out of an organization. (Points : 4)
        True
        False


20. Technology, transportation, communication, and utilities industries tend to spend the most on ________. (Points : 4)
        Recruitment
        Selection
        Training


21.
Which of the following is not a problem frequently associated with job descriptions?
(Points : 4)
        They tend to broaden the scope of activities of the jobholder
        They may be vague or poorly written
        They include illegal specifications
        They require frequent updating


22.
Outsourcing refers to employing workers in their homes rather than within the traditional office environment.
(Points : 4)
        True
        False


23. The employment of individuals in a fair and nonbiased manner is called (Points : 4)
        affirmative action
        equal employment opportunity
        civil rights policy
        uniform guidelines


24. Around 70-85 percent of the U.S. economy today is affected by international competition. (Points : 4)
        True
        False


25. An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because: (Points : 4)
        the company provided EEO training to the manager
        the manager or supervisor perform their job as agents of the company
        EEO law provides for it
        the employee can sue the company, but not the manager or supervisor