Question 1 2.5 / 2.5 points
A capabilities assessment _______ is an in-depth evaluation of an organization's capabilities.
Question options:
analysis
profile
formulation
review
Question 2 2.5 / 2.5 points
All of the following constitute support activities except:
Question options:
technological development.
procurement.
operations.
human resource management.
Question 3 2.5 / 2.5 points
An internal analysis involves an examination of the organization's:
Question options:
mission and vision.
resources and capabilities.
strategic objectives.
functional and business strategies.
Question 4 2.5 / 2.5 points
The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.
Question options:
internal
capabilities
strategic
functional
Question 5 2.5 / 2.5 points
Core competencies cannot be a source of ________, but can contribute to the development of ________.
Question options:
organizational goals; competitive advantage
dynamic capabilities; internal analysis.
competitive advantage; distinctive capabilities.
distinctive capabilities; organizational goals
Question 6 2.5 / 2.5 points
________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.
Question options:
Organizational capabilities
Accumulated knowledge
Actual work activities
Organizational routines and processes
Question 7 2.5 / 2.5 points
Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.
Question options:
distinguished
distinctive
demonstrated
delineated
Question 8 2.5 / 2.5 points
After a current product-market profile has been assessed, the next step is to
Question options:
identify sources of competitive advantage and the disadvantage in the main product-market segments.
emphasize the interactions between the organization and customers.
conduct an external assessment of competitors.
All of the answer choices are correct.
Question 9 2.5 / 2.5 points
Internal analysis is important for identifying and evaluating an organization's:
Question options:
strengths and weaknesses.
goals and objectives.
distinctive offerings.
mission and vision.
Question 10 2.5 / 2.5 points
The internal audit concentrates on the availability or lack of critical ________ and the level of ________.
Question options:
capital; skills
resources; capabilities
financial resources; management
skills; resources
Question 11 2.5 / 2.5 points
All of the following constitute primary activities except:
Question options:
procurement.
marketing and sales.
outbound logistics.
operations.
Question 12 2.5 / 2.5 points
All of the following reflect questions asked of the management function during the internal audit except:
Question options:
Are jobs effectively designed?
What is the level of employee turnover?
Is the organization able to raise long-term capital?
Does the organization effectively use work teams?
Question 13 2.5 / 2.5 points
Customer value is determined by:
Question options:
a unique and different product.
a low-priced product.
the ability to respond to specific or distinct customer needs.
All of the answer choices are correct.
Question 14 2.5 / 2.5 points
Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as:
Question options:
a distinctive organizational capability.
an exceptional opportunity.
a superior customer value.
a distinguished service.
Question 15 2.5 / 2.5 points
Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
Question options:
Inbound logistics
Procurement
Human resource management
Firm's infrastructure
Question 16 2.5 / 2.5 points
Characteristics of dynamic capabilities include all of the following except:
Question options:
timely responsiveness.
reactive responsiveness.
rapid and flexible product innovation.
coordinating and deploying organizational resources and capabilities.
Question 17 2.5 / 2.5 points
The question, "Does the capability provide tangible customer benefits?" occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?
Question options:
Sort the core capabilities and competencies according to strategic importance.
Identify and agree on the key capabilities and competencies.
Describe all the organizational capabilities and competencies.
Prepare current product-market profile.
Question 18 1.25 / 2.5 points
The internal audit answers the questions of:
Question options:
Do the various functions have the needed resources to perform their assigned work activities?
How well do they perform these assigned work activities?
What are the organization's primary opportunities and threats?
possessing the needed resources and then performing assigned work activities.
Question 19 2.5 / 2.5 points
Performance of ________ activities would not be possible without ________ activities.
Question options:
core; support
primary; support
support; primary
strategic; support
Question 20 2.5 / 2.5 points
Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
Question options:
weaknesses.
strengths.
opportunities.
threats.
Online Exam 5
Question 21 2.5 / 2.5 points
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
prospector
defender
analyzer
reactor
Question 22 2.5 / 2.5 points
Which of the following is a possible production-operations management strategy?
Question options:
Selective specialization
Inventory management systems
User positioning
Market logistics
Question 23 2.5 / 2.5 points
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
prospector
defender
analyzer
reactor
Question 24 2.5 / 2.5 points
One factor that would lead to high-performance work practices is
Question options:
using contingent pay.
forming problem-solving groups.
conducting attitude surveys.
All of the answer choices are correct.
Question 25 2.5 / 2.5 points
The marketing mix is commonly known as the
Question options:
4Ps
5Ps
7Ss
4Ss
Question 26 2.5 / 2.5 points
Which of the following is NOT a possible dimension for identifying strategic groups?
Question options:
Units sold
Price
Quality
Geographic scope
Question 27 2.5 / 2.5 points
Which of the following is included under the product functional strategies?
Question options:
Supervision
Management
Marketing
Leadership
Question 28 2.5 / 2.5 points
In Porter's cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.
Question options:
profits
prices
costs
products
Question 29 2.5 / 2.5 points
The role of top-level decision makers in the strategic management process is to:
Question options:
establish the overall operational goals.
develop the overall goal that the organization hopes to achieve.
establish functional strategies.
supervise line managers.
Question 30 2.5 / 2.5 points
________ strategies are the short-term goal-directed decisions and actions of the organization's various functional areas.
Question options:
Competitive
Coordinating
Corporate
Functional
Question 31 2.5 / 2.5 points
Which of the following is NOT one of Miles and Snow's adaptive strategies?
Question options:
Defender
Prospector
Cost leader
Analyzer
Question 32 2.5 / 2.5 points
Which of the following is NOT a way to segment specialized market niches?
Question options:
Price consciousness
Geographical
Type of customer
Product line segment
Question 33 2.5 / 2.5 points
The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.
Question options:
portfolio analysis
distinctive capabilities
strengths
SWOT analysis
Question 34 2.5 / 2.5 points
The two main support processes in an organization are:
Question options:
production systems and marketing systems.
procurement systems and HR systems.
financial accounting systems and HR systems.
information systems and financial accounting systems.
Question 35 2.5 / 2.5 points
When a company builds a profitable business by "stealing" ideas from other successful peers, it is following a(n) ________ strategy.
Question options:
prospector
defender
analyzer
reactor
Question 36 2.5 / 2.5 points
An organization's ________ strategies reflect its commitment to and treatment of its employees.
Question options:
procurement
corporate
HR
competitive
Question 37 2.5 / 2.5 points
________ is when organizations battle or vie for some desired object or outcome.
Question options:
Competition
Strategy
Goal
Objective
Question 38 2.5 / 2.5 points
Ms. James has decided to use a computerized order taking and fulfillment system in the new location for her retail shop. She is demonstrating her ability to give attention to which of the following strategies?
Question options:
Marketing
Human resources
Information
Financial-accounting
Question 39 2.5 / 2.5 points
Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?
Question options:
Marketing
Human resources
Information
Financial-accounting
Question 40 2.5 / 2.5 points
________ refer(s) to the process of creating and providing goods and services.
Question options:
Marketing
Production-operations
High-performance work practices
Information system
A capabilities assessment _______ is an in-depth evaluation of an organization's capabilities.
Question options:
analysis
profile
formulation
review
Question 2 2.5 / 2.5 points
All of the following constitute support activities except:
Question options:
technological development.
procurement.
operations.
human resource management.
Question 3 2.5 / 2.5 points
An internal analysis involves an examination of the organization's:
Question options:
mission and vision.
resources and capabilities.
strategic objectives.
functional and business strategies.
Question 4 2.5 / 2.5 points
The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.
Question options:
internal
capabilities
strategic
functional
Question 5 2.5 / 2.5 points
Core competencies cannot be a source of ________, but can contribute to the development of ________.
Question options:
organizational goals; competitive advantage
dynamic capabilities; internal analysis.
competitive advantage; distinctive capabilities.
distinctive capabilities; organizational goals
Question 6 2.5 / 2.5 points
________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.
Question options:
Organizational capabilities
Accumulated knowledge
Actual work activities
Organizational routines and processes
Question 7 2.5 / 2.5 points
Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.
Question options:
distinguished
distinctive
demonstrated
delineated
Question 8 2.5 / 2.5 points
After a current product-market profile has been assessed, the next step is to
Question options:
identify sources of competitive advantage and the disadvantage in the main product-market segments.
emphasize the interactions between the organization and customers.
conduct an external assessment of competitors.
All of the answer choices are correct.
Question 9 2.5 / 2.5 points
Internal analysis is important for identifying and evaluating an organization's:
Question options:
strengths and weaknesses.
goals and objectives.
distinctive offerings.
mission and vision.
Question 10 2.5 / 2.5 points
The internal audit concentrates on the availability or lack of critical ________ and the level of ________.
Question options:
capital; skills
resources; capabilities
financial resources; management
skills; resources
Question 11 2.5 / 2.5 points
All of the following constitute primary activities except:
Question options:
procurement.
marketing and sales.
outbound logistics.
operations.
Question 12 2.5 / 2.5 points
All of the following reflect questions asked of the management function during the internal audit except:
Question options:
Are jobs effectively designed?
What is the level of employee turnover?
Is the organization able to raise long-term capital?
Does the organization effectively use work teams?
Question 13 2.5 / 2.5 points
Customer value is determined by:
Question options:
a unique and different product.
a low-priced product.
the ability to respond to specific or distinct customer needs.
All of the answer choices are correct.
Question 14 2.5 / 2.5 points
Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as:
Question options:
a distinctive organizational capability.
an exceptional opportunity.
a superior customer value.
a distinguished service.
Question 15 2.5 / 2.5 points
Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
Question options:
Inbound logistics
Procurement
Human resource management
Firm's infrastructure
Question 16 2.5 / 2.5 points
Characteristics of dynamic capabilities include all of the following except:
Question options:
timely responsiveness.
reactive responsiveness.
rapid and flexible product innovation.
coordinating and deploying organizational resources and capabilities.
Question 17 2.5 / 2.5 points
The question, "Does the capability provide tangible customer benefits?" occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?
Question options:
Sort the core capabilities and competencies according to strategic importance.
Identify and agree on the key capabilities and competencies.
Describe all the organizational capabilities and competencies.
Prepare current product-market profile.
Question 18 1.25 / 2.5 points
The internal audit answers the questions of:
Question options:
Do the various functions have the needed resources to perform their assigned work activities?
How well do they perform these assigned work activities?
What are the organization's primary opportunities and threats?
possessing the needed resources and then performing assigned work activities.
Question 19 2.5 / 2.5 points
Performance of ________ activities would not be possible without ________ activities.
Question options:
core; support
primary; support
support; primary
strategic; support
Question 20 2.5 / 2.5 points
Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
Question options:
weaknesses.
strengths.
opportunities.
threats.
Online Exam 5
Question 21 2.5 / 2.5 points
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
prospector
defender
analyzer
reactor
Question 22 2.5 / 2.5 points
Which of the following is a possible production-operations management strategy?
Question options:
Selective specialization
Inventory management systems
User positioning
Market logistics
Question 23 2.5 / 2.5 points
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
prospector
defender
analyzer
reactor
Question 24 2.5 / 2.5 points
One factor that would lead to high-performance work practices is
Question options:
using contingent pay.
forming problem-solving groups.
conducting attitude surveys.
All of the answer choices are correct.
Question 25 2.5 / 2.5 points
The marketing mix is commonly known as the
Question options:
4Ps
5Ps
7Ss
4Ss
Question 26 2.5 / 2.5 points
Which of the following is NOT a possible dimension for identifying strategic groups?
Question options:
Units sold
Price
Quality
Geographic scope
Question 27 2.5 / 2.5 points
Which of the following is included under the product functional strategies?
Question options:
Supervision
Management
Marketing
Leadership
Question 28 2.5 / 2.5 points
In Porter's cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.
Question options:
profits
prices
costs
products
Question 29 2.5 / 2.5 points
The role of top-level decision makers in the strategic management process is to:
Question options:
establish the overall operational goals.
develop the overall goal that the organization hopes to achieve.
establish functional strategies.
supervise line managers.
Question 30 2.5 / 2.5 points
________ strategies are the short-term goal-directed decisions and actions of the organization's various functional areas.
Question options:
Competitive
Coordinating
Corporate
Functional
Question 31 2.5 / 2.5 points
Which of the following is NOT one of Miles and Snow's adaptive strategies?
Question options:
Defender
Prospector
Cost leader
Analyzer
Question 32 2.5 / 2.5 points
Which of the following is NOT a way to segment specialized market niches?
Question options:
Price consciousness
Geographical
Type of customer
Product line segment
Question 33 2.5 / 2.5 points
The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.
Question options:
portfolio analysis
distinctive capabilities
strengths
SWOT analysis
Question 34 2.5 / 2.5 points
The two main support processes in an organization are:
Question options:
production systems and marketing systems.
procurement systems and HR systems.
financial accounting systems and HR systems.
information systems and financial accounting systems.
Question 35 2.5 / 2.5 points
When a company builds a profitable business by "stealing" ideas from other successful peers, it is following a(n) ________ strategy.
Question options:
prospector
defender
analyzer
reactor
Question 36 2.5 / 2.5 points
An organization's ________ strategies reflect its commitment to and treatment of its employees.
Question options:
procurement
corporate
HR
competitive
Question 37 2.5 / 2.5 points
________ is when organizations battle or vie for some desired object or outcome.
Question options:
Competition
Strategy
Goal
Objective
Question 38 2.5 / 2.5 points
Ms. James has decided to use a computerized order taking and fulfillment system in the new location for her retail shop. She is demonstrating her ability to give attention to which of the following strategies?
Question options:
Marketing
Human resources
Information
Financial-accounting
Question 39 2.5 / 2.5 points
Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?
Question options:
Marketing
Human resources
Information
Financial-accounting
Question 40 2.5 / 2.5 points
________ refer(s) to the process of creating and providing goods and services.
Question options:
Marketing
Production-operations
High-performance work practices
Information system
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