You are having a discussion with your coworkers about what constitutes quality in health care and why these are the essential components of quality.
Answer the following questions:
- What are the components of quality?
- What 3 ways can you create quality within the healthcare organization for the patient?
- Who are your customers and what does it take to satisfy the customer?
- What are the customers service expectations and how do they vary between the different types of customers?
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